Full provider profiles
AI agent platforms and products: SpeakKI to Zoho / ManageEngine
Here you will find 40 platform and product providers with their documented offers. This part runs alphabetically from SpeakKI to Zoho / ManageEngine. The profiles separate provider statements, our assessment and the questions you should clarify before commissioning.
Choose a platform. Clarify the implementation. Define responsibility.
Publisher: T-NEX GmbH · Provider information with sources · Alphabetical selection, not a ranking
Offer, assessment and sources
Full provider profiles
One profile per provider. Details without public evidence remain visible as a point to clarify.
SpeakKI
AI phone assistant for small and medium-sized businesses
SpeakKI offers a phone assistant for small and medium-sized companies, including trades businesses, medical practices and physiotherapy practices. The agent answers calls, records contact details and enquiries, and can check free slots and enter appointments in the connected calendar. Call summaries give the team the information for callbacks and further handling. The offer can be used via an existing phone number. To get started, joint set-up and a trial by phone are offered before the assistant takes over calls permanently.
- Agent action / service
- Checks free appointments and writes bookings into connected calendars.
- Integration
- Google Calendar and Microsoft Outlook; existing telephony via call diversion.
- Controls and approvals
- Human handovers and stored conversation rules.
- Assessment
- Worth evaluating as a platform for appointment-driven SMEs with manageable phone processes.
- Question for your conversation
- How are different appointment types and times for urgent callbacks represented in the calendar?
Spitch
Voice agents with Outlook appointment scheduling
Spitch offers voice systems for service processes and describes a custom extension for appointment scheduling. It queries free time slots in Outlook, offers them in the dialogue and can book the chosen appointment with confirmation. The extension adds callback request and adviser inboxes and is adapted to the calendar structure of the bank concerned. For procurement it is therefore important to check the extension actually available and the scope of introduction; it is not a general calendar function of every installation.
- Agent action / service
- Queries Outlook availability and, once the caller has made a choice, books an appointment with confirmation.
- Integration
- Microsoft Outlook; custom extension of the Spitch inbox modules.
- Controls and approvals
- Processes and calendar structures are set up for each customer; clarify approvals separately.
- Assessment
- particularly relevant for banks with telephone advisory and callback processes.
- Question for your conversation
- Which parts of the Outlook extension are immediately available for our calendar structure, and which are implemented individually?
Sprinklr
AI agents for customer-facing business processes
Sprinklr offers a platform for developing AI agents for customer service, sales and other customer-facing tasks. The agents use the platform's existing rules and workflows and can work via phone, chat, e-mail and social channels. Historical cases support the selection of suitable tasks. Before deployment, agents can be tested with simulated conversations and recorded cases. Companies can choose fully automated, partly automated or employee-assisted processes and define input and output rules for the agents.
- Agent action / service
- Creates agents that connect existing Sprinklr rules and workflows into complete processes.
- Integration
- Sprinklr platform with existing automations, rules and workflows.
- Controls and approvals
- Conversation simulations, case replays, input/output guardrails and human intervention.
- Assessment
- Worth evaluating for larger service organisations with Sprinklr and several customer channels.
- Question for your conversation
- Which existing rules are reused, and how do we control changes to agent behaviour after new cases?
- Sprinklr AI Agent Platform: Faster, Smarter CX at Scale
- Impressum | Sprinklr
- Sprinklr: KI-gestützte Plattform für einheitliches Customer Experience Management
SS&C Blue Prism
WorkHQ and agentic automation
SS&C Blue Prism combines agents with existing process automation. WorkHQ coordinates people, agents and digital workers in one shared environment. The offer includes prepared specialist agents and the development of customised agents for a company's own system and business requirements. Examples concern the reconciliation of transactions and the onward processing of credit agreements in downstream systems. Access controls and audit logs accompany execution. For companies with existing automation, the handover between rule-based processes and agentic decisions in particular should be examined.
- Agent action / service
- Creates customised agents and connects their specialist decisions with executing automation and downstream systems.
- Integration
- WorkHQ, Blue Prism automation, Chorus and project-specific target systems.
- Controls and approvals
- Guardrails, access controls, audits and human involvement according to process requirements.
- Assessment
- Worth evaluating for companies with Blue Prism or extensive process automation.
- Question for your conversation
- Which process sections remain deterministic, and which decisions does the agent take over?
Superchat
AI agents for chat, e-mail and phone
Superchat provides AI agents for customer communication and adds individually permitted tools. The agents can read or edit contact attributes, write internal notes and call external APIs during a conversation. For phone contacts, forwarding and WhatsApp templates, among other things, are provided. MCP connects additional tools to the agent. The offer is aimed at teams that handle service and sales in a shared communication environment and want to define which data an agent may change.
- Agent action / service
- Captures and stores contact data, calls external HTTP APIs and uses connected MCP tools.
- Integration
- HTTP requests, MCP and internal Superchat contact attributes.
- Controls and approvals
- Accessible tools and editable contact attributes are explicitly selected.
- Assessment
- suitable for small and medium-sized teams with several communication channels.
- Question for your conversation
- Which contact fields may the agent change, and how are erroneous changes reversed?
suresecure
Agentic SOC with human approval chain
suresecure uses AI agents within its Managed SOC for triage, detection engineering and operations automation. The Düsseldorf security firm describes separate roles for research, creation, review and publication of rules and response procedures. A GitLab ops agent can deliver changes with ticket, branch and review, but requires explicit confirmation to do so. Documentation and versioned storage are part of the approval chain. The offer is therefore relevant above all for companies that want to obtain security operations as a managed service.
- Agent action / service
- Create and check response workflows and detection rules; after confirmation, deploy them via GitLab and publish documentation.
- Integration
- GitLab as well as SOC logs and detection rules; clarify further security platforms in the project.
- Controls and approvals
- Separate creation and review roles, documented review, named human approval and versioned storage.
- Assessment
- Worth evaluating for companies needing managed security processes and controlled agent support.
- Question for your conversation
- Which changes may SOC agents prepare, and how is our approval documented before an intervening action?
- Agentic SOC: Unsere KI-Agenten | suresecure | suresecure
- Managed SOC | ISO27001 | ISG Leader | 24x7 | suresecure
SUSE
SUSE AI Factory with NVIDIA
SUSE combines its platform for private AI with NVIDIA software and prepared deployment templates. The offer covers the development and deployment of autonomous agents on the customer's own infrastructure through the integration of NeMoClaw. Teams can adopt templates or adapt them to their tasks. Linux, Kubernetes and operational pipelines form the foundation. When choosing, it is necessary to distinguish which agent functions the platform delivers and which business tools, data connections and approval rules must additionally be implemented.
- Agent action / service
- Enables the development and deployment of own autonomous agents on own infrastructure.
- Integration
- SUSE AI Factory, Linux, Kubernetes, NVIDIA AI Enterprise and NeMoClaw.
- Controls and approvals
- Private deployment, security pipelines and controlled promotion from development to production environments.
- Assessment
- Worth evaluating for companies running Linux and Kubernetes and developing their own agents.
- Question for your conversation
- Which business access controls are enforced by the platform, and which remain the responsibility of our agent application?
Synthflow
AI Appointment Setter
Synthflow provides voice agents for inbound and outbound calls. The German-language use case for appointment scheduling combines questions to qualify a contact with booking in the calendar and passing the contact on to a CRM. The processes described also include reminders, appointment changes and confirmations. Urgent matters can be forwarded to employees. For this, companies configure a specific conversation flow with connected systems; which actions are available in their own environment depends on this set-up.
- Agent action / service
- Qualifies contacts, books appointments and initiates reminders or appointment changes.
- Integration
- Calendar and CRM integration; clarify specific connectors in the project.
- Controls and approvals
- Forwarding of urgent matters to employees is provided.
- Assessment
- of interest for teams that combine telephone contact qualification with appointment scheduling.
- Question for your conversation
- How is it prevented that an agent changes an existing appointment when a customer's statement is unclear?
SysAid
SysAid AI Agents and Agent Builder
SysAid offers preconfigured IT agents and a toolkit for custom tasks. The agents can, for example, change user accounts, reset passwords, assign Microsoft 365 licences and update SharePoint list entries. They are invoked in dialogue or on a schedule. Available tools and data areas are limited per agent, and actions are logged. German sales are evidenced through the partner Consist named in the manufacturer's directory. When choosing, IT teams should assess the particularly far-reaching account and device actions individually.
- Agent action / service
- Changes Entra ID users, resets passwords and assigns Microsoft 365 licences.
- Integration
- Microsoft Entra ID, Intune, SharePoint, Microsoft 365, Slack and Salesforce.
- Controls and approvals
- Access and data areas limited per agent, action logs; device wipe with confirmation.
- Assessment
- Worth evaluating for IT service teams with recurring account and permission requests.
- Question for your conversation
- What identity verification is required before password changes or licence assignments?
T-Systems / Telekom
T-AI Agent Platform and T-AI Agentic Hub
Telekom and T-Systems offer two different routes to enterprise agents. The T-AI Agent Platform uses n8n for defined business processes in mid-sized companies. Telekom MMS supports selection, development and integration. The T-AI Agentic Hub is aimed at larger organisations and the public sector and coordinates agents of different technologies. The distinction is essential for buyers: a single workflow needs different operating and control functions than several agents in a complex application landscape.
- Agent action / service
- Integration of agents into defined business processes and orchestration of several agents.
- Integration
- Mail, CRM and ERP; n8n as the basis of the T-AI Agent Platform.
- Controls and approvals
- Roles, permissions, cost control, monitoring and escalation to people are described.
- Assessment
- For mid-sized companies or larger organisations that need managed operation.
- Question for your conversation
- Which offer fits our process, and who takes on development, approval rules and ongoing operation?
Talkdesk
Platform for coordinated customer service agents
Talkdesk offers a platform on which specialised AI agents handle shared customer service processes. Individual agents can retrieve data, evaluate information or conduct conversations and are linked into one coherent process. External tools and services can be called via MCP. The German-language product page describes the development and testing of such workflows without custom programming. Companies define policies and limits in the process. The approach is of interest above all for service organisations whose enquiries involve several systems and processing steps.
- Agent action / service
- Creates and orchestrates agents that call external tools via MCP and run multi-step processes.
- Integration
- MCP, third-party tools and existing enterprise systems once integrated.
- Controls and approvals
- Company policies and guardrails; tests of the configured workflows.
- Assessment
- Worth evaluating as a platform for service organisations with cross-system processes.
- Question for your conversation
- How is each external tool call authorised, and which agent is responsible for the overall result?
TeamViewer
Tia Troubleshooting
With Tia Troubleshooting, TeamViewer offers an agent for troubleshooting during remote maintenance. The agent analyses device data, suggests a solution and implements the measure after approval by an IT specialist. It then checks the result. Examples named include application errors, file access and declining device performance. Actions and approvals are logged; administrators define the permissions per team. The choice should therefore be made on the basis of a specific support case with safe rollback of faulty changes.
- Agent action / service
- Analyses end devices, carries out approved troubleshooting measures and checks the result.
- Integration
- TeamViewer remote maintenance and device data.
- Controls and approvals
- Approval by IT specialists, logging and permissions that administrators can limit.
- Assessment
- Worth evaluating for IT teams with recurring end-device problems.
- Question for your conversation
- How is an executed script rolled back if the subsequent check of the result fails?
telegra
Voicebot with data queries and call centre routing
Telegra extends its call centre software with a voicebot that recognises enquiries, queries databases and forwards callers to suitable teams. Companies first define the supported enquiries and train their recognition. Depending on how certain the assignment is, the bot asks follow-up questions or hands the conversation over to employees. Statistics show recognised, answered and forwarded calls. The offer is therefore suited to clearly delimited telephone service processes in which system queries and traceable handovers matter more than completely free-form conversation.
- Agent action / service
- Runs database queries and starts rule-based forwarding to responsible agent groups.
- Integration
- telegra call centre software, databases and existing phone systems.
- Controls and approvals
- Configurable recognition thresholds, follow-up questions and human handover for unknown enquiries.
- Assessment
- Worth evaluating for service centres with clear enquiry categories and existing telegra telephony.
- Question for your conversation
- Which data queries can be run before forwarding, and how are uncertain assignments handled?
telli
AI call platform for sales and customer processes
Telli provides a platform with which companies configure voice agents for sales, customer service and operational tasks. The agents qualify prospects, book meetings in team calendars and record details for the CRM. Reminders, document requests and surveys are described as further processes. According to the provider, Salesforce and HubSpot can be connected directly or via interfaces. An agent builder, knowledge sources and evaluations support ongoing adjustment. Call outcomes can be transferred into standard fields or self-defined fields.
- Agent action / service
- Books appointments, captures customer information and writes conversation results into CRM fields.
- Integration
- Salesforce, HubSpot, other CRMs via API and live calendar integration.
- Controls and approvals
- Dialogues can be adapted in the agent builder; results and call histories are evaluated.
- Assessment
- Worth evaluating for sales and service teams with repeatable phone processes and a CRM connection.
- Question for your conversation
- How are call outcomes validated before they change existing Salesforce or HubSpot data?
- telli | Die KI-Agenten-Plattform für Customer Experience
- Impressum | Rechtliche Angaben – telli technologies GmbH
TENIOS
AI voice agents with communication infrastructure
TENIOS combines telephony, phone numbers and AI agents on a shared communication platform. The voice agents are set up for defined business processes and can retrieve information from CRM or ERP during a call. Call outcomes are then documented automatically. As use cases, the provider describes appointment scheduling, customer qualification and follow-up actions, among others. The platform also offers SIP, cloud telephony and a voice API. For companies, both the agent logic and the technical telephony connection are therefore part of the project offered.
- Agent action / service
- Retrieves CRM/ERP context, logs conversations and runs configured booking or follow-up processes.
- Integration
- CRM, ERP, custom APIs, SIP and TENIOS telephony.
- Controls and approvals
- Defined conversation flows and project-specific control over agent operation.
- Assessment
- Worth evaluating as a provider for companies with several phone processes and existing business systems.
- Question for your conversation
- Which data and actions are approved for each conversation step, and how is execution logged?
TextCortex
Enterprise agents and workflow automation
TextCortex from Berlin offers a visual toolkit for enterprise agents. Teams connect their knowledge sources with models and tools and can have agents run on a schedule. The product page shows multi-step processes with research, e-mail sending via Gmail and notifications in Microsoft Teams. Agents can also be called from the work applications in use. For procurement, it is important to determine precisely the access required to messages and data stocks and to check the approval of outgoing actions in the intended process.
- Agent action / service
- Runs multi-step processes, sends e-mails via Gmail and sends Teams notifications.
- Integration
- Gmail, Microsoft Teams, Slack, connected knowledge sources and browser extension.
- Controls and approvals
- Clarify specific action approvals and permissions before choosing.
- Assessment
- Worth evaluating for teams with recurring research, knowledge and communication processes.
- Question for your conversation
- Can the sending of a message be reliably held until it has been approved on the business side?
ThinkOwl
OwlForce and OwlDesk
ThinkOwl combines agents for handling customer-related processes with a working environment for service teams. OwlForce takes over automated processes, while OwlDesk supports handling by people. Dialogues can start processes, such as an address change or a refund; voice escalations can create tickets with the conversation context. Further systems can be included via REST APIs and webhooks. The provider thus supplies tools both for process automation and for the handling of exceptions by employees.
- Agent action / service
- Dialogues trigger service processes; follow-up tickets can be created for escalated voice contacts.
- Integration
- REST API, webhooks and ERP, CRM and DMS integrations.
- Controls and approvals
- Degree of automation is selectable; BPMN processes can represent approvals and escalations.
- Assessment
- useful for teams that bring ticket handling and automated service processes together.
- Question for your conversation
- How are human approvals and exceptions represented in our BPMN processes?
Thoughtworks
Agent/works and implementation of agent platforms
Thoughtworks sets up Agent/works in the customer's environment and connects the solution to the customer's agent platform. The control layer monitors agents across different models, tools and clouds. Execution traces, usage limits and quality checks are meant to make operation traceable. The offer is part of development and transformation projects. It comes into question as a basis for discussion particularly when several teams already use agents and need shared rules for access, changes and running costs.
- Agent action / service
- Configures and integrates a runtime environment that executes agents and controls their tool use.
- Integration
- Including LangGraph, AWS Bedrock Agents and Google Cloud Run; existing platforms are integrated per project.
- Controls and approvals
- Execution traces, policies, usage limits and quality checks when switching models.
- Assessment
- Worth evaluating as a development and operations partner for organisations with several agents and platforms.
- Question for your conversation
- Which agent actions can Agent/works actually block in our environment, and how is each tool call evidenced?
TMT Labs
Voicebot appointment assistant
TMT Labs offers a voice assistant for appointment processes. The process described runs from checking available times to booking and confirmation in the connected calendar. Rescheduling, cancellations, reminders and follow-up of missed appointments are also part of the offer. Results are distinguished by their processing status, such as booked or waitlisted. Companies should in particular check how these status values are reconciled with their existing scheduling system and which calendar integration is intended for their own operation.
- Agent action / service
- Books, reschedules and cancels appointments; sends confirmations and reminders.
- Integration
- Calendar integration; clarify specific target systems before choosing.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- relevant for service businesses that also want to automate changes and reminders.
- Question for your conversation
- How are waiting lists, cancellations and missed appointments reconciled in our scheduling system?
UiPath
Agent Builder and Maestro
UiPath combines AI agents with software robots, API automation and human handling. Agents are created in Agent Builder, while Maestro brings together the steps and actors involved in processes. As examples, the provider names the investigation of invoice disputes and tasks in retail or healthcare. Companies should check where existing RPA processes can continue to be used and where AI takes over a variable decision step. Roles and platform controls are part of the offer described.
- Agent action / service
- Agents are combined with RPA, API and human process steps and orchestrated by Maestro.
- Integration
- UiPath robots, API connectors and existing automation processes.
- Controls and approvals
- UiPath describes policy management, role-based access and platform-wide checks.
- Assessment
- relevant for companies that extend existing RPA processes with agentic steps.
- Question for your conversation
- Which process steps remain deterministic, and how is an agent error handed over to robots or people?
UKG
Bryte AI for HR and time processes
UKG integrates agent-based functions into its solutions for workforce planning, working time and payroll. The German product page describes AI that forecasts demand and optimises and automates hours, staff deployment schedules and payroll tasks. The offer is tied to the UKG product world. Companies should therefore check, on the basis of their existing solution, which functions can already be activated. Equally important is defining which changes to duty rosters or payroll-relevant data are reviewed by the responsible employees before they are adopted.
- Agent action / service
- Agent-based functions automate steps in time management, staff deployment planning and payroll.
- Integration
- UKG product world and Bryte AI; clarify supported modules and versions in the selection discussion.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- Worth evaluating as a product provider for companies with UKG or a planned HR software selection.
- Question for your conversation
- Which agent-based functions are available in our modules, and which changes to times or duty rosters remain subject to approval?
Unique AI
Agent platform for financial service providers
Unique AI offers financial companies a modular platform for custom and preconfigured agents. The fields of application include customer due diligence, research, due diligence and other specialist processes. Developers can add tools and process logic, start agents with structured inputs and connect several steps via APIs. The MCP Hub manages connections and permissions. Besides the Swiss company, the provider names a German company in Berlin. For purchasing, the specific business systems and their permitted actions should be settled in advance.
- Agent action / service
- Creates specialist agents and orchestrates multi-step processes with its own tools via API and SDK.
- Integration
- MCP Hub, own MCP servers, APIs, SDK and operational data sources.
- Controls and approvals
- Tool and data permissions, audit logs, benchmarks and business restrictions per agent.
- Assessment
- Worth evaluating for financial service providers with their own specialist processes and integration requirements.
- Question for your conversation
- Which write actions are available for our KYC or portfolio processes, and can each be blocked individually?
USU
AI agents for IT service management
USU provides specialised agents within its IT service management. The Ticket Dispatcher classifies new cases by category and urgency and assigns them to a support group. The Chatbot Agent can report incidents, order services and start self-healing routines. Other agents detect larger incidents or prepare the assessment of changes. For selection, a test with real support cases is therefore worthwhile, including wrongly assigned tickets and aborted repair attempts.
- Agent action / service
- Classify and assign tickets automatically; report faults, order services and start self-healing.
- Integration
- USU IT Service Management, ticket and asset information.
- Controls and approvals
- Clarify approvals for service orders and repair routines before choosing.
- Assessment
- particularly suitable with existing or planned USU service management.
- Question for your conversation
- Which self-healing actions can be limited and rolled back in the event of failure?
Verint
Conversational AI Agents for transactional service
Verint offers AI agents that link service conversations with transactions in connected systems. The product page names customer verification, payment processing, account changes and multi-step booking processes, among others. Agents are configured in a visual development environment and connected to CRM, billing or other systems of record. Existing telephony and voice menus can continue to be used. In the case of risks, low confidence or complex enquiries, a handover to people with the previous context is provided. Companies determine the desired scope of automatic handling.
- Agent action / service
- Carries out customer checks, account changes, payment and reservation processes in connected systems.
- Integration
- CRM, payment, billing and other systems of record; existing IVR and telephony.
- Controls and approvals
- Escalation by complexity, risk, sentiment or confidence; controllable degree of automation.
- Assessment
- Worth evaluating for contact centres with transactional enquiries and existing telephony.
- Question for your conversation
- Which transactions require additional confirmation, and how are failed partial actions reversed?
- Conversational AI Agents for Customer Experience | Verint
- Contact Center AI Platform & Solutions | Verint
VIER
VIER Copilot
VIER Copilot supports employees during a customer conversation and links the analysis of the dialogue with actions in third-party systems. The provider names updating CRM records, starting follow-up processes and saving a case log. Information on contacts, tickets or cases can be brought together on the work interface. The offer is to be classed as assistance for service staff: AI steps accompany human handling, while the scope and permissions of the connected actions have to be defined separately.
- Agent action / service
- Updates CRM records, triggers back-end workflows and stores case logs during handling.
- Integration
- Third-party systems for contacts, tickets and cases; VIER engage.
- Controls and approvals
- Assistance in the employee's workstation; clarify specific approval points in the project.
- Assessment
- relevant for contact centres that want to support their employees during the conversation.
- Question for your conversation
- Which actions run automatically, and which are executed only after confirmation by employees?
visito
Phone agent for restaurant reservations
Visito combines an AI phone assistant with its reservation system for restaurants. The assistant checks available tables and makes reservations directly in the table plan. Changes and cancellations can also be handled by phone. The team sees the conversation summary together with the associated reservation in the dashboard. During opening hours, difficult enquiries can be transferred. Restaurants can keep using their existing phone number and pause the assistant if needed. Automatic order taking is not part of the offer on the product page described.
- Agent action / service
- Creates, changes and cancels reservations in the visito table plan.
- Integration
- Own visito reservation system and table plan; call diversion of existing phone numbers.
- Controls and approvals
- Forwarding to employees during opening hours; assistant can be paused.
- Assessment
- Worth evaluating for restaurants that want to manage phone and table planning in one system.
- Question for your conversation
- How are special requests and larger groups checked before a binding table confirmation?
Visplu
Specialised agents and custom agent systems
Visplu offers several specialised agents that can be combined into a shared system. FLOWPLU coordinates tasks and approvals across system boundaries, while DESKPLU forwards enquiries and schedules appointments. Further modules handle communication, documents or data analyses. The company from Hanover adapts the combination to operational processes. For deployment, limited permissions, human approvals and action logs are described. The agents can pass tasks and context on to one another.
- Agent action / service
- FLOWPLU triggers actions and approvals; DESKPLU routes enquiries and schedules appointments.
- Integration
- Enterprise systems, databases and documents; clarify specific connectors in the project.
- Controls and approvals
- Defined permissions, human approvals and audit trails.
- Assessment
- Worth evaluating for companies that want to use several specialised agents together.
- Question for your conversation
- Which actions and interfaces are already available for FLOWPLU, and which will be developed for us?
VITAS
VITAS phone assistant
VITAS offers a phone assistant that takes in enquiries in a structured way and can arrange appointments. The provider describes in particular detail its use in medical practices, clinics and medical care centres. Depending on the connected partner system, callers can book free appointments directly. The platform supplements call handling with adjustable processes and a structured handover of the information recorded. For selection, it is decisive whether the practice software actually in use supports the desired booking function.
- Agent action / service
- Captures appointment requests and books available appointments via supported partner systems.
- Integration
- Integrations with tomedo, samedi and medatixx, among others.
- Controls and approvals
- Conversation templates and branching can be adapted; booking permissions must be agreed with the practice software.
- Assessment
- relevant for medical facilities with many telephone appointment requests.
- Question for your conversation
- Which of our appointment types can VITAS book bindingly in our specific practice software?
Wipro
WEGA Agentic AI Platform
In WEGA, Wipro bundles its own agents, assistants and partner tools for software development. Companies can adopt complete workflows or build individual agents into existing tools. The offer covers design, development, testing, infrastructure and release tasks. The platform belongs to the Wipro Intelligence suite and is used as part of development services. For a project, a specific section of the company's own development process should be chosen so that integration effort, quality assurance and responsibility for generated changes can be assessed.
- Agent action / service
- Agents support and automate the design, development, testing and deployment of software.
- Integration
- Existing development tools and partner agents; clarify specific products in the project.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- Worth evaluating as a development and platform partner for companies with extensive in-house software development.
- Question for your conversation
- Which agents can we integrate into our existing development pipeline, and how are their changes checked before release?
Workato
Agent Studio and Genies
Workato calls the agents created in Agent Studio Genies. They are given task descriptions, knowledge sources and skills that carry out actions in business applications. Events from connected systems can trigger their work. For operation, Workato describes separate development, test and production environments as well as version histories. The offer is an international platform with its own German presence. Setting up a robust process still includes selecting and checking its executable skills.
- Agent action / service
- Skills carry out actions via apps, custom APIs and MCP servers; agents can delegate tasks to other agents.
- Integration
- Workato applications, own APIs, MCP, A2A as well as Slack and Microsoft Teams.
- Controls and approvals
- Access controls, skill versioning, separate environments and execution histories are documented.
- Assessment
- of interest for companies that need to connect numerous business applications in shared processes.
- Question for your conversation
- How are skills tested and versioned before an agent may use them in the production environment?
Workday
Sana AI agents and Workday Build
Workday lists role-based agents for HR, finance, IT and legal. A specific example is the Revenue Contract Agent, which automates billing schedules and posting entries. Other offers support recruiting, payroll or the collection of audit evidence. With Workday Build, companies can develop their own agent interactions and workflows. The functions draw on the Workday data world; companies should therefore check for each agent which modules are required and which tasks are already available in their specific environment.
- Agent action / service
- Automates billing schedules, posting entries and the collection of audit evidence, among other things.
- Integration
- Workday HR and finance data; Workday Build for own agents and workflows.
- Controls and approvals
- The product page describes human control; clarify specific roles and approvals per agent.
- Assessment
- of interest above all for companies with Workday as an HR or finance platform.
- Question for your conversation
- Which of the agent functions on offer can be used productively in our licensed modules?
Workheld
Workheld AI for maintenance and production
Workheld AI offers specialised agents for maintenance and production. They work with reports, orders and assets from Workheld Flow as well as machine data from Workheld Sense. Tasks named include deployment planning, spare parts management and shift handovers, among others. Routines can be carried out within defined permissions; effects on plant, budget or safety require approval. The provider is based in Austria and also lists a German sales partner in its official partner network.
- Agent action / service
- Preparation of orders, distribution of rounds and support with deployment and spare-part planning.
- Integration
- Workheld Flow, Workheld Sense and, where required, ERP data, such as SAP PM.
- Controls and approvals
- Task-related permissions; human confirmation of all suggestions at first.
- Assessment
- Worth evaluating for industrial companies with connected maintenance and machine data.
- Question for your conversation
- Which actions require our approval, and which SAP PM data is actually connected?
Workiva
Workiva AI for finance, risk and reporting
Workiva connects agents with its platform for finance, risk and sustainability processes. The German product description names tasks such as data preparation, tagging of a filing and creation of a disclosure. The results remain linked to the company data used. Actions executed via MCP also follow the existing permissions and review controls. For companies with demanding reporting, a comparison should therefore consider not only the content generated but also the traceability of changes and responsibility for their approval.
- Agent action / service
- Prepares data, flags files and creates disclosure content within controlled workflows.
- Integration
- Workiva platform, connected data sources and Workiva MCP.
- Controls and approvals
- Existing access rights, approved and logged actions and traceable data provenance.
- Assessment
- Worth evaluating for companies with complex finance, risk and disclosure processes.
- Question for your conversation
- How are agent-generated changes kept separate from published statements until they have been reviewed on the business side?
Wrike
Wrike AI agents
Wrike offers prefabricated and self-configured agents for work management. They process requests, classify content and fill project or task fields. Several actions can be linked in one process. The product page also shows automatic assignment of tasks and ongoing status updates. Before deployment, behaviour can be tested in the agent builder. For procurement, the assignment rules used and the handling of incomplete requests matter more than a general statement about time saved.
- Agent action / service
- Fills in status and custom fields and assigns incoming tasks.
- Integration
- Wrike projects, tasks and workspaces.
- Controls and approvals
- Test environment in the agent builder before deployment.
- Assessment
- Worth evaluating for project offices with a high volume of requests and coordination.
- Question for your conversation
- How is an automatically assigned task handled when details are missing or contradictory?
Xurrent
Sera AI for service management
Xurrent uses Sera AI for service processes and their automation. The platform classifies and distributes requests, creates knowledge articles from resolved tickets and generates workflow rules from natural-language descriptions. For the virtual IT agent, password resets are named, among other things. The partner directory lists several German sales and implementation partners. When comparing, companies should check how agent actions, existing workflow rules and human responsibilities complement each other and which permissions apply to automatically handled service requests.
- Agent action / service
- Classifies and routes tickets, generates executable automation rules and supports password resets.
- Integration
- Xurrent ITSM, automation rules and connected IT systems.
- Controls and approvals
- Clarify the scope and permissions of the agents as well as approvals in the intended service process.
- Assessment
- Worth evaluating for IT and enterprise service organisations with standardised requests.
- Question for your conversation
- Which agent actions are limited by our existing approval and role rules?
Zapier
Zapier Agents
Zapier Agents extends the automation platform with configurable AI agents. They connect to business data and carry out tasks in connected applications. The German product page also describes the monitoring of their activity and work on the web. The specific agent has to be set up for its task; an application available in the integration catalogue is not yet a fully vetted business process. For selection, actual actions and required access are therefore the main concern.
- Agent action / service
- Agents carry out tasks in connected applications and can be configured for recurring work.
- Integration
- Zapier application integrations; clarify specific target systems and actions in the project.
- Controls and approvals
- Activity monitoring is described; check necessary approvals and permissions separately.
- Assessment
- of interest for companies with many cloud applications and Zapier processes already in use.
- Question for your conversation
- Which actions of the desired agent are supported in the specific apps, and how are unexpected changes detected?
Zeeg
AI phone assistant and appointment booking
Zeeg combines an AI phone assistant with appointment booking and customer management. The assistant takes enquiries, checks their purpose and books with the suitable person in the team. The platform supplements the process with routing, distribution across several employees and reminders by e-mail or SMS. Existing calendars are included. For companies with advisory or service appointments, the focus is therefore on assigning an enquiry and actually making the entry in the responsible calendar.
- Agent action / service
- Qualifies telephone enquiries and books an appointment with the responsible person.
- Integration
- Google, Outlook, Exchange and Apple Calendar; own appointment and customer management.
- Controls and approvals
- Routing and appointment distribution are set up; clarify further approvals and permissions.
- Assessment
- suitable for advisory teams with several areas of responsibility and a shared appointment inbox.
- Question for your conversation
- How are language, location and professional responsibility taken into account in appointment distribution?
Zendesk
AI Agents for cross-channel service processes
Zendesk offers AI Agents for messaging, e-mail and phone. They capture the enquiry, ask follow-up questions and carry out multi-step processes across connected systems. Workflows can be described in natural language; the agents then use the approved tools and information. On escalation, the responsible team receives the previous conversation context. Policies, behaviour testing and automatic quality assessments are among the controls described. The offer also includes Forethought functions within the Zendesk ecosystem and should be viewed as a coherent platform.
- Agent action / service
- Carries out multi-step service actions in connected tools and hands over escalated cases with context.
- Integration
- Zendesk service platform, Marketplace and connected enterprise systems.
- Controls and approvals
- Policies, behaviour testing, automatic QA controls and human escalation.
- Assessment
- Worth evaluating for service teams with Zendesk and repeatable cross-system enquiries.
- Question for your conversation
- How do we restrict the permitted actions per enquiry and detect faulty automated closures?
Ziya
Ziya One for agents, documents and enterprise systems
Ziya One offers agents for working with documents and connected enterprise systems. The Dortmund platform reads PDF, Word, Excel and PowerPoint files, among others, and creates editable tables, reports or presentations from them. ERP, CRM, DMS, Microsoft 365 and file storage can be connected. Departments such as sales, purchasing and HR receive their own assistants with suitable permissions. Access is meant to inherit the permissions of the person asking and be traceable in an audit log.
- Agent action / service
- Query enterprise systems and generate complete XLSX, DOCX and PPTX files as work results.
- Integration
- ERP, CRM, DMS, Microsoft 365 and file storage.
- Controls and approvals
- Permissions down to file level, role permissions and audit log of accesses; generated files are versioned.
- Assessment
- Worth evaluating for companies with frequent analysis, comparison and reporting activities.
- Question for your conversation
- How does Ziya One inherit our file permissions, and which system actions are possible in addition to read access?
Zoho / ManageEngine
Zia Agent Studio and Zia Agents
Zoho offers Zia Agent Studio for building and deploying own agents as well as preconfigured roles for its enterprise applications. The associated ManageEngine product family also uses Zia for IT service processes. There, agents can handle tickets, add notes and carry out approved system operations via MCP tools. When choosing, the specific product area should be settled: an agent in the Zoho suite and an agent in ServiceDesk Plus have different data, tasks and operating conditions.
- Agent action / service
- Creates and processes service cases and carries out approved application actions via MCP.
- Integration
- Zoho applications, ManageEngine ServiceDesk Plus and MCP tools.
- Controls and approvals
- Configuration of the available MCP tools and user access; agent triggering via defined events.
- Assessment
- Worth evaluating for companies with Zoho or ManageEngine applications.
- Question for your conversation
- Which agent functions belong to our specific product version, and which data leaves the environment in the process?
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