Full provider profiles
AI agent platforms and products: 99BOTS to Botpress
Here you will find 40 platform and product providers with their documented offers. This section runs alphabetically from 99BOTS to Botpress. The profiles separate provider statements, our assessment and the questions you should clarify before commissioning.
Choose a platform. Clarify the implementation. Define responsibility.
Publisher: T-NEX GmbH · Provider information with sources · Alphabetical selection, not a ranking
Offer, assessment and sources
Full provider profiles
One profile per provider. Details without public evidence remain visible as a point to clarify.
99BOTS
PULSE DeepConnect for HR and occupational pensions
With PULSE DeepConnect, 99BOTS offers a platform for service processes in HR departments and occupational pensions. Agents capture requests, ask for missing details and work through tasks on the basis of defined workflows. Via APIs they can carry out actions in CRM systems and write results back. The Düsseldorf-based company names rule-based approvals and handovers as part of the configuration. In addition to the software, consulting services are offered to define the tasks and knowledge bases for the respective use.
- Agent action / service
- Request missing details, work through tasks, carry out actions in CRM systems and write results back.
- Integration
- API integrations with CRM systems.
- Controls and approvals
- Rule-based workflows with approvals and handovers.
- Assessment
- Worth considering as a platform option for HR and occupational pension service units with recurring cases.
- Question for your conversation
- Which occupational pension cases are completed through to the system entry, and at which points is a professional approval provided for?
321 MED
Phone agent on a medical workflow platform
321 MED presents its telephone assistant as part of a workflow platform for medical practices. Appointments agreed during the call are created in the calendar, and suitable medical history forms can then be sent automatically. Prescription requests and other matters end up as structured cases in the shared inbox. Complex cases can be handed over to the team while the call is still in progress. Calendars, forms, messages and partner systems are connected via workflows. The provider also distinguishes conversation variants with different degrees of freedom for the AI.
- Agent action / service
- Creates appointments, sends suitable forms and hands over structured cases to practice workflows.
- Integration
- 321 MED calendar, forms, inbox, telephone system and PVS handovers after set-up.
- Controls and approvals
- Complex matters go to the team; conversation rules and degree of freedom are configurable.
- Assessment
- Worth considering for practices that want to combine telephone answering with forms and follow-up processes.
- Question for your conversation
- Which workflows does a telephone call trigger, and at which points does a medical or organisational approval remain necessary?
Aareon
KIAAN Agent for property management
Aareon offers KIAAN as an agent-based extension of its property management software. The agent works directly in PowerHaus or Karthago and is intended to plan and carry out tasks and check results. The product page names invoices, master data and documentation as the first areas of use. Aareon also runs virtual assistants under the name AAVA. For a selection, property companies should state their exact software version and have the actions available today, the product packages required and the approvals demonstrated using one of their own management processes.
- Agent action / service
- KIAAN plans and handles tasks within the ERP system and checks results.
- Integration
- KIAAN Agent in PowerHaus and Karthago; clarify supported versions and packages.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- Worth considering as a product provider for property managers with suitable Aareon software.
- Question for your conversation
- Which KIAAN actions are available today for our specific ERP version, and which package do we need for them?
abat
AI Agents in SAP Transportation Management
abat describes AI agents for transport planning in SAP Transportation Management. Dispatchers formulate changes in natural language, for example a new route or prioritisation. The agents make the required adjustments in the SAP system. Historical planning data can be included in the process. The offer also covers the development and operation of agents and names an on-premises operating option. For buyers, the separation between professional decision and technical execution is particularly relevant.
- Agent action / service
- Implementation of rescheduling, route changes and prioritisations in SAP TM.
- Integration
- Direct integration into existing SAP Transportation Management.
- Controls and approvals
- Professional decision remains with the human; on-premises operation is offered.
- Assessment
- Suitable for logistics and industrial companies with existing SAP TM planning.
- Question for your conversation
- Which changes require confirmation before the agent writes to SAP TM?
Accenture
AI Refinery and Distiller
With AI Refinery, Accenture offers an environment for developing and running multi-agent solutions. The technical documentation describes custom agents, tools, orchestration and deterministic and conditional workflows. Human intervention can be taken into account via a separate human-in-the-loop component. The German offer combines the platform with sector-specific solutions and integration work. Companies need to distinguish which agents already exist and which logic, connections and tests must additionally be developed for their process.
- Agent action / service
- Agents are combined, use tools and run orchestrated multi-step processes.
- Integration
- Documented integration of external agents and services, including ServiceNow.
- Controls and approvals
- The documentation includes human-in-the-loop workflows.
- Assessment
- relevant for larger agent programmes across several enterprise applications.
- Question for your conversation
- Which agents and system connections are included in the scope offered, and which are created individually?
Agentino
Phone agent with confirmation workflow for tradespeople
Agentino answers calls when a trades business cannot be reached. The agent captures the request, checks the calendar and catchment area and prepares appointments with a buffer. The business then confirms with a click; customers automatically receive an SMS. Separate rules can be stored for emergency-service times and cover arrangements. Urgent cases can be put through to the responsible person. The offer works with the existing telephone number and the existing calendar, so that the first telephone contact is linked with the subsequent job scheduling.
- Agent action / service
- Checks calendars, creates prepared appointments and, after confirmation, sends customer SMS messages.
- Integration
- Existing calendars, SMS, email and telephony via call forwarding.
- Controls and approvals
- Appointment confirmation by the business; emergency-service hours, cover arrangements and forwarding rules.
- Assessment
- Worth considering for trade businesses that want to approve appointment commitments themselves.
- Question for your conversation
- How does a recorded enquiry become a confirmed appointment, and who may give this approval?
AGENTS.inc
AGENTS HQ and Agents-as-a-Service
AGENTS.inc develops specialised agents and, with AGENTS HQ, operates a platform for their collaboration. Research, report and presentation agents can pass results on; a control layer handles distribution, scheduling and retries. The platform page lists integrations with SAP, Salesforce and Office 365, among others. For financial institutions there is also an offer for combating financial crime, described together with Sopra Steria. Companies should have the desired process and the reliable audit evidence for each handover between the agents demonstrated in concrete terms.
- Agent action / service
- Specialised agents handle tasks by dividing the work; the platform takes care of routing, scheduling and retries.
- Integration
- SAP, Salesforce and Office 365 are listed; check the scope of each integration.
- Controls and approvals
- A trust layer checks statements against company sources; clarify specific action approvals separately.
- Assessment
- of interest for specialist processes and research split across several agents.
- Question for your conversation
- Which handovers are fully automated, and at which points can an employee intervene?
ai4one
Inbound agent for phone and web chat
ai4one is an offer from audiomarketeers GmbH in Bielefeld. The product page for the Inbound Agent describes the handling of incoming calls and chat enquiries, the qualification of prospects and appointment booking with calendar integration. Complex enquiries are passed on to the team. A dashboard is used to monitor conversation histories and outcomes. The setup is adapted to the company; existing telephony can be included. Which channels, booking functions and integrations a specific pilot project includes should be recorded in the scope of services.
- Agent action / service
- The inbound agent qualifies enquiries and, according to the product description, books appointments with calendar synchronisation.
- Integration
- Clarify specific target systems in the project.
- Controls and approvals
- Forwarding of complex enquiries to employees and insight into conversation histories via a dashboard.
- Assessment
- From an editorial perspective, suitable for service providers with frequent first contacts and appointment requests.
- Question for your conversation
- Are calendar booking and forwarding already included in the pilot offered, or are they set up separately?
aicx.
Agents carry out recurring queries and send proactive reminders.
aicx. offers an agent platform with integration into existing communication tools. Agents on the HEART Engine, among other things, carry out recurring queries and proactively remind employees. Microsoft Teams, email and WhatsApp are named as access points. In addition, the Munich-based company offers consulting and individual configuration for business applications. The selection should be based on the actions and data connections required. It must be clarified which functions are provided as standard and which are implemented separately.
- Agent action / service
- Agents carry out recurring queries and send proactive reminders.
- Integration
- Microsoft Teams, email, WhatsApp, Graph API and standardised system interfaces.
- Controls and approvals
- An encrypted user memory is described; clarify specific approvals on a project basis.
- Assessment
- Worth considering for companies with recurring tasks in existing systems.
- Question for your conversation
- Which specific write actions and approval steps does our pilot include?
AIGENTS
Voice agent and setup of AI phone assistants
AIGENTS offers a telephone agent that handles incoming calls, records enquiries and arranges appointments based on available times. After the call, structured details and summaries can be handed over to the company. The offer includes setup for business processes and integration with calendars and CRM. The provider names forwarding and callback tasks as further functions. The website gives a contact address in Paderborn.
- Agent action / service
- The voice agent books calendar appointments, maintains CRM details and creates callback tasks.
- Integration
- Clarify specific target systems in the project.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- From an editorial perspective, suitable for companies with frequent appointment or callback requests.
- Question for your conversation
- What changes may the telephone agent make to the calendar, and when does it hand over to people?
Aircall
AI Voice Agent with integrations
Aircall is extending its AI voice agent with selectable actions in external applications. The German documentation describes, for example, ticket creation in Zendesk, appointment bookings with HubSpot and the retrieval of orders in Shopify. Integrations are connected first and their actions are then assigned to an agent. By default, these actions are switched off. The offer is therefore of interest to companies that already organise telephone customer contact and want individual calls handled through to a specific action in the specialist system.
- Agent action / service
- Creates Zendesk tickets, books HubSpot appointments and queries Shopify orders.
- Integration
- Shopify, HubSpot, Salesforce and Zendesk according to the action documentation.
- Controls and approvals
- Actions are initially deactivated and are explicitly enabled for the agent.
- Assessment
- suitable for telephone teams with existing CRM, shop or helpdesk systems.
- Question for your conversation
- Which actions are actually available for incoming and outgoing calls in our connector?
aiXbrain
Agent platform and supervised integration
aiXbrain develops and integrates AI agents for demanding operating environments. The Aachen-based firm offers a technical platform for this, together with accompanying services for piloting, monitoring and optimisation. The fields of use named are production processes, customer support on online marketplaces and support for service staff. The platform separates business logic from models and infrastructure and connects agents with existing processes. It is offered as a basis for individual systems; the specific scope of functions arises from the individual use case.
- Agent action / service
- Development and integration of productive agent systems with ongoing monitoring and optimisation.
- Integration
- Integration into existing IT and processes via interfaces; clarify specific target systems in the project.
- Controls and approvals
- Defined access models, operational monitoring and clear limits on actions are described.
- Assessment
- Worth considering for industrial companies with complex operating conditions and a need for supervised agent operation.
- Question for your conversation
- Which operating data do you monitor in order to detect and contain unexpected agent behaviour early?
Aleph Alpha
Adaptive Platform with Agent Orchestration
In its Adaptive Platform, Aleph Alpha describes a runtime for agents built from reusable skills. Tools, connectors and existing agents can be linked via open protocols. Approvals are provided for steps with consequences; actions are meant to remain logged and traceable. The provider names its own infrastructure and sovereign cloud environments as operating models. Aleph Alpha GmbH is based in Heidelberg. For the selection, what matters is which specific skills and system connections are included in the respective offer.
- Agent action / service
- The runtime assembles agents from executable skills and connects tools as well as existing systems.
- Integration
- Open protocols for agents, tools and connectors; existing applications can be connected.
- Controls and approvals
- Approval steps, action logs and identity and tenant management are described.
- Assessment
- relevant for companies that want to build agents with their own operating environment and traceable actions.
- Question for your conversation
- Which specific skills are available, and how do approvals and logging work when changes are made in the target systems?
All for One
Agentic Factory and Partner Agentic Products
All for One combines pre-developed agents with a development offer for further business processes. The Agentic Factory uses shared architecture components, quality criteria and tests. The published portfolio addresses sales, service, purchasing and finance, among others. The handling of critical service cases and purchasing negotiations is named. SAP is an important system reference. For the selection, it is necessary to distinguish which functions are offered as an existing product and which adaptations have to be developed jointly.
- Agent action / service
- Agent offers for service cases, purchasing negotiations and other operational tasks; custom extension via the Agentic Factory.
- Integration
- SAP Cloud ERP and business processes close to SAP.
- Controls and approvals
- Shared quality criteria and tests are described; clarify specific approval rules in the project.
- Assessment
- Of interest for mid-sized companies shaped by SAP with narrowly defined automation tasks.
- Question for your conversation
- Which published agent already covers the intended SAP process, and what adaptation effort remains?
Amazon Web Services
Amazon Bedrock AgentCore
Amazon Bedrock AgentCore offers building blocks for the development, execution and monitoring of AI agents. Via a gateway, APIs, Lambda functions and MCP servers can be connected as tools. A browser runtime and a code interpreter are added for executing tasks. Access rules and identities are treated as separate functions. For new projects, the current AgentCore platform should be checked: according to AWS, the older designation Bedrock Agents Classic is no longer open to new customers.
- Agent action / service
- AgentCore provides API and MCP tools; agents can use browser workflows and code execution.
- Integration
- APIs, AWS Lambda, MCP servers and OpenTelemetry.
- Controls and approvals
- AgentCore Identity and Gateway support controlled access; the specific scope must be checked for each service.
- Assessment
- Development basis for teams that want to run their own agents in an AWS environment.
- Question for your conversation
- Which AgentCore services are available in production at the target location, and which functions are still in preview?
Anaplan
CoModeler for corporate planning
With CoModeler, Anaplan offers an agent for developing and adapting planning models. From described goals and data sources, a specification with modules, lists and dependencies is created first. Once it has been approved, CoModeler builds a working model. Existing models can be extended and formulas revised. Change histories and explanations support the specialist review. The offer is of interest to planning teams that frequently need new scenarios or structural changes and must still assign responsibility for calculation logic clearly.
- Agent action / service
- After approval of the specification, creates Anaplan models and extends existing model structures and formulas.
- Integration
- Anaplan planning models, modules, lists, hierarchies and associated data sources.
- Controls and approvals
- Approval of the specification before implementation, change histories and explanations of the model logic.
- Assessment
- Worth considering for companies with Anaplan and frequent changes to planning models.
- Question for your conversation
- How are proposed changes to key formulas reviewed before they reach productive planning models?
antbit
AI agents on antbit AI
antbit develops and operates AI solutions on its own platform. The agent offer includes the classification of emails and tickets, data extraction and processes with several consecutive steps. In addition, the company sets up knowledge systems and voice assistants. The technical setup is tailored to customer data; hosting, updates and ongoing adjustments are part of the operating offer. As control options, antbit explicitly names approval steps, logging and the ability to correct results.
- Agent action / service
- Develops multi-step agents for email and ticket classification and data extraction.
- Integration
- antbit AI; further specialist systems on a project basis.
- Controls and approvals
- Approval steps, logging and correction options.
- Assessment
- Worth considering as a conversation partner for companies with AI agents on antbit ai.
- Question for your conversation
- Which decisions are logged and approved before execution?
Anthropic
Claude Agent SDK
With the Claude Agent SDK, Anthropic offers a development foundation for your own executing agents. The tools allow, among other things, reading and editing files, terminal commands and the integration of external APIs. The official description also mentions applications beyond software development, such as working with data or appointment workflows. Anthropic evidences its link to Germany through its announced Munich location and German business customers. The specific business logic and limiting of the agents remain part of the implementation.
- Agent action / service
- Agents edit files, run commands and connect external APIs for multi-step tasks.
- Integration
- File system, terminal, external APIs and internal data sources.
- Controls and approvals
- Define tool permissions, human approvals and the runtime environment specifically before deployment.
- Assessment
- relevant for development teams that implement their own agents with file, data and system access.
- Question for your conversation
- Which tools does the agent actually need, and how are its actions limited outside the development environment?
Appian
Agent Studio
With Agent Studio, Appian offers an environment for developing agents within existing business processes. The tasks named are the handling of simple insurance cases, returns and customer enquiries, and the categorisation of incoming cases. The agents access tools and the platform's data foundation. Process HQ is intended to make their actions visible with audit trails. The offer is particularly process-related: before introduction, companies should define which steps are handled by rules, which by agents and which by case handlers.
- Agent action / service
- Agents complete open enquiries with tools, prioritise cases and work within process models.
- Integration
- Appian Data Fabric and automation tools.
- Controls and approvals
- Process HQ provides audit trails for agent actions.
- Assessment
- relevant for companies with multi-step case processes and Appian as their process platform.
- Question for your conversation
- How are incomplete or contradictory cases returned to the responsible specialist?
asaia
voice, reflex and custom AI agents
asaia develops digital assistants for service companies in Paderborn. The offer includes telephone assistants that take enquiries and book appointments, as well as agents for qualifying prospects and maintaining CRM data. Implementation starts from the existing processes and covers the integration of the systems in use, tests and ongoing support. In addition to the named offers voice and reflex, asaia also presents the development of individual agents.
- Agent action / service
- Phone and sales agents qualify enquiries, book appointments and transfer details to the CRM.
- Integration
- Clarify specific target systems in the project.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- From an editorial perspective, of interest for service providers that want to combine telephone enquiries and appointment organisation.
- Question for your conversation
- How are appointment changes reconciled between the telephone agent, calendar and CRM?
Asana
AI Studio for agentic workflows
Asana AI Studio inserts AI steps into existing project and task workflows. Incoming work can be reviewed, classified and forwarded to responsible people or approval stages. The platform also describes actions in connected tools and the synchronisation of data. A workflow begins, for example, with a form submission or a new task. For introduction, teams should record which decisions the AI step may prepare and at which point a person takes over the case.
- Agent action / service
- Classifies requests, forwards tasks and triggers actions in connected tools.
- Integration
- Asana projects, Google Drive and connected third-party apps.
- Controls and approvals
- Controlled data permissions and approval stages within the workflow.
- Assessment
- Worth considering for project-oriented companies with a standardisable intake of requests.
- Question for your conversation
- How are misclassifications detected before a case reaches the wrong approval stage?
assfinet
assfinet ai and agents in ams6
assfinet integrates an agent platform into the broker management system ams6. A superordinate agent breaks tasks down and brings in specialised agents. Via MCP, these access contracts, partners, documents and cases. The product page also describes the handling of premium changes, the preparation of quotes and emails, and the follow-up of cases. Custom workflows can be designed using ChatFlows. The offer is thus closely tied to the portfolio work of insurance intermediaries and the data in their management system.
- Agent action / service
- Agents create cases, handle contract-related tasks and prepare e-mails for confirmed sending.
- Integration
- ams6, MCP and ChatFlows; access to contracts, partners, documents and cases.
- Controls and approvals
- User permissions, logged actions and confirmation before emails are sent.
- Assessment
- Worth considering as a product provider for insurance intermediaries with ams6 or a planned system changeover.
- Question for your conversation
- What write permissions do the agents receive in our portfolio, and how can approvals for contract and communication steps be defined?
Assistent.ai
Phone assistant for restaurant reservations
Assistent.ai takes restaurant calls and can make reservations directly in connected table-booking systems. Listed are aleno, resmio, RESERViSiON and Zenchef, among others. Businesses without a digital reservation system can use a variant that forwards requests by email to the team for confirmation. Forwarding is provided for difficult enquiries. The possible workflows therefore differ markedly depending on the system connection. Table changes, cancellations or orders should be checked separately for their current functional status before use.
- Agent action / service
- Books table reservations via connected systems; alternative confirmation workflows by email and SMS.
- Integration
- aleno, BPEvent, Foratable, Formitable, Gastro.Digital, resmio, reservino, RESERViSiON, Teburio, Tably, Tablex, Zenchef.
- Controls and approvals
- Forwarding of difficult calls; Lite requests are confirmed or declined by the restaurant.
- Assessment
- Worth considering as a specialised telephone solution for restaurants with a digital reservation system.
- Question for your conversation
- Which processes does our reservation system already support reliably, in particular changes and cancellations?
assistent24
Phone assistant with eTermin integration
assistent24 describes an AI telephone assistant that arranges appointments via the eTermin REST API. During the call it queries free times, records the required customer data and creates the appointment in the booking system. If needed, a new contact is also created. The provider points out that an eTermin plan with API access is required for this. Companies already using eTermin can thus check whether telephone intake sensibly complements their existing digital booking process.
- Agent action / service
- Books appointments via eTermin and can create a new customer contact for this purpose.
- Integration
- eTermin REST API; a plan with API access is a prerequisite.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- relevant for service providers that already use eTermin for appointment management.
- Question for your conversation
- How does the integration handle duplicate customer contacts and time slots booked in parallel at short notice?
Atlassian
Rovo agents
Atlassian connects Rovo with work knowledge and actions in Jira and Confluence. Agents can create issues, leave comments and draft or publish pages. Teams select existing agents or use customised variants with defined instructions and knowledge sources. The German guide also describes integration into automation rules. For companies that already build their collaboration on Atlassian products, the specific action authorisation is therefore part of the comparison, as is the distinction between pure knowledge search and executing agents.
- Agent action / service
- Creates Jira issues, publishes Confluence pages and carries out configured actions.
- Integration
- Jira, Confluence and connected knowledge sources.
- Controls and approvals
- Recommended actions can be confirmed by users in the dialogue.
- Assessment
- Worth considering for teams with existing Jira and Confluence workflows.
- Question for your conversation
- Which Rovo actions may be executed in our projects without additional approval?
Atos
Atos Genesis Intelligence
Atos combines agent development, data integration and operation in Genesis Intelligence. Via an enterprise portal, teams can find, adapt and deploy agents. The suite can be integrated into an existing platform in full or with selected components. Different operating environments, including on-premises infrastructure, are described. Access control and traceable execution are part of the offer. For a project, companies should first delimit the agent process they need and then determine which parts of the suite are actually required for it.
- Agent action / service
- Enables the adaptation, deployment and orchestration of enterprise agents.
- Integration
- Enterprise portal, agent marketplace and existing cloud or on-premises infrastructure.
- Controls and approvals
- Fine-grained access control, traceable execution and governance are described.
- Assessment
- Worth considering as a platform and implementation partner for organisations with their own operating environment and several agent applications.
- Question for your conversation
- Which components do we need for our first agent, and how is its access to internal applications limited?
autarc
AI office assistant for technical trade businesses
Autarc offers an AI office assistant for trade businesses, particularly in the field of heat pumps and photovoltaics. The telephone agent distinguishes between an appointment request, a maintenance enquiry, a fault report and a general question. For appointment requests, it checks free times in the fitters' calendar and can enter maintenance appointments. Urgent reports are passed on by push notification. The offer is embedded in the software for business processes. Outbound callbacks and additional channels should be considered separately, as the product page describes these as planned extensions.
- Agent action / service
- Checks fitters' calendars, books maintenance appointments and sends push notifications about urgent reports.
- Integration
- autarc software and calendar; push notifications.
- Controls and approvals
- Distinction between different types of enquiry and targeted forwarding of urgent cases.
- Assessment
- Worth considering for technical trade businesses with autarc and telephone maintenance enquiries.
- Question for your conversation
- How are job duration, fitter qualification and urgency checked before a binding appointment is booked?
Automation Anywhere
Automation 360 AI Agents
Automation Anywhere provides AI agents within the Automation 360 automation platform. In the configuration, the task, model connection, inputs and outputs are defined. Processes, task bots, API tasks and other agents can be integrated as tools. The documentation also describes defined states for completion, error and cancellation. For existing automation teams, what is mainly relevant is therefore the link between agent planning and the executable tasks already in place.
- Agent action / service
- An AI agent can use processes, task bots, API tasks and further AI agents as tools.
- Integration
- Automation 360 processes, task bots, API tasks and approved model connections.
- Controls and approvals
- Creation and management require configured roles and permissions; end states are defined.
- Assessment
- suitable as an extension of an existing Automation 360 landscape.
- Question for your conversation
- Which existing automations are released as tools, and how is an incomplete run ended?
Axians
Own and custom AI agents
Axians offers its own AI agents and the development of individual solutions for specialist and business processes. The German services page explicitly names integration into SAP, specialist applications and company-specific processes. Platform building blocks and an Azure-based architecture are available for this. The offer combines technical foundations with the implementation of a specific use case. When making an enquiry, companies should distinguish which functions an existing agent already covers and which system actions or interfaces must be developed in addition.
- Agent action / service
- Develops custom AI agents and integrates them into existing specialist and business processes.
- Integration
- SAP, specialist applications and Microsoft Azure.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- Worth considering as an implementation partner for companies with SAP or individual specialist applications.
- Question for your conversation
- Which agent building blocks can we adopt, and which actions in our specialist system must be developed individually?
BeagleMind
Building and operating an AI agent organisation
BeagleMind supports companies in building up a group of productive AI agents. The offer combines an agent audit and practical workshops with subsequent development and operation. For management, the company describes BeagleHQ, in which the agents in use are managed. The website names, among other things, a client engagement at a BaFin-regulated company. Shared cloud, other cloud models and on-premises infrastructure are offered as operating models. New agents can be added step by step after the first project.
- Agent action / service
- Identifies specific agent roles, implements productive agents and runs them in BeagleHQ.
- Integration
- Clarify specific specialist systems in the project; shared cloud through to on-premises are named.
- Controls and approvals
- Agents are assessed in operation; underperforming agents can be switched off.
- Assessment
- Worth considering for companies with several planned agents and their own accountability model.
- Question for your conversation
- What rights, responsibilities and switch-off options does BeagleHQ manage per agent?
Beam AI
Agent platform for business processes
Beam AI develops a platform with which companies convert work instructions into executing agent workflows. The product presentation shows, among other things, the matching of an order with the goods receipt, the posting of an invoice in SAP and the obtaining of an approval in Teams. Exceptions are handed over to people based on defined thresholds. The German company is based in Berlin. For an introduction, the assignment of system permissions and the specialist review of the process steps generated from work instructions are particularly relevant.
- Agent action / service
- Reconciles orders and goods receipts, posts invoices in SAP and requests approvals.
- Integration
- SAP, DATEV, Salesforce, Workday, Microsoft Teams and custom connectors.
- Controls and approvals
- Human approvals for critical steps, thresholds and execution logs.
- Assessment
- Worth considering for companies with recurring cross-departmental administrative processes.
- Question for your conversation
- How are steps generated from our work instructions tested before the first write access?
BearingPoint
GenAIQ: agents for finance, planning and procurement
With GenAIQ, BearingPoint offers a platform for multi-step agent workflows. It connects data, applications and specialist tasks in finance, planning and purchasing. Agents can be assembled into workflows without conventional programming and operated via a shared layer. As an integration, the product page names ServiceNow, among others. Companies should have a complete process shown with their own data and, in doing so, check which results are produced, which actions are carried out and which decisions must still be approved.
- Agent action / service
- Creates, operates and monitors multi-step agent workflows across connected enterprise systems.
- Integration
- ServiceNow and external data sources; clarify further integrations on a project basis.
- Controls and approvals
- The platform mentions governance and traceable automation; agree specific approvals per workflow.
- Assessment
- Worth considering as a platform and implementation partner for finance, planning and purchasing teams with cross-system tasks.
- Question for your conversation
- What specific write actions does GenAIQ carry out in our applications, and how is each approved step evidenced?
Bechtle
Bots4You via Bechtle
Bechtle offers the agent platform Bots4You for customer contact and internal tasks. The product page describes automatic ticket creation and case documentation for real-estate processes, as well as the recording of enquiries and follow-up communication. Specialist agents can also be configured. Bechtle is classified here as the procurement provider; the platform comes from Bots4You. Specific integration and operating services are to be agreed separately. For interested parties, the product licence, setup and subsequent support should be visibly separated in the offer.
- Agent action / service
- Offer of an agent platform with ticket creation, case documentation and individually configurable specialist agents.
- Integration
- Integration into existing processes is described; clarify specific target systems in the project.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- Suitable for companies that procure Bots4You through an IT provider and want to agree additional services separately.
- Question for your conversation
- Which setup, integrations and operating services does Bechtle itself provide, and which does the manufacturer provide?
Blackforest Data
Agents for recurring office work
Blackforest Data sets up agents that prepare recurring work in existing office applications. The offer from Waldkirch is complemented by the product line Kontorkraft. Named are, among others, export declarations with weclapp and the processing of shop orders at ePages and STRATO. The agents prepare cases while employees review and approve the result. In addition, the company develops websites and applications and offers training. The scope of setup depends on the respective programme and workflow.
- Agent action / service
- Sets up agents for preparing export declarations and shop orders.
- Integration
- weclapp, ePages and STRATO are named.
- Controls and approvals
- People review and approve prepared cases.
- Assessment
- Worth considering as a conversation partner for companies with agents for recurring office work.
- Question for your conversation
- Which changes in the merchandise management or shop system must we approve in each case?
blau direkt
AMEISE COPILOT
blau direkt integrates several AI assistants into the broker management programme AMEISE. The back-office assistant can create customers, send broker authorisations, prepare appointments and manage tasks. Further functions provide insurance knowledge and explain how to operate the management system. For inclusion, the actual processing of customer data and work steps is decisive. In the conversation, intermediaries should use their own new-business process to check which inputs are sufficient and which documents sent or data changed they must confirm beforehand.
- Agent action / service
- Creates customers in AMEISE, sends broker authorisations and manages tasks on the basis of voice input.
- Integration
- Broker management programme AMEISE.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- Worth considering as a product provider for insurance intermediaries in the AMEISE environment.
- Question for your conversation
- Which customer data and documents sent must an employee explicitly confirm before execution?
BMC
Agentic Orchestration and Agent Studio
BMC offers a platform for developing and orchestrating business agents. Agent Studio, managed tool access and an agent catalogue link creation with ongoing operation. Agents are integrated into workflows whose dependencies, retries and error handling are controlled. Identity, scope of tasks and tool permissions are defined at creation and enforced during execution. For companies with complex application landscapes, it is particularly necessary to check how agent steps fit into existing operating and restart procedures.
- Agent action / service
- Creates and orchestrates agents with tool calls within operational workflows.
- Integration
- BMC orchestration platform, Control-M and connected enterprise systems.
- Controls and approvals
- Runtime policies, tool permissions, human approvals, monitoring and restart control.
- Assessment
- Worth considering for companies with Control-M and complex application orchestration.
- Question for your conversation
- After a partial failure, how is an agent prevented from executing the same business action twice?
Boomi
Boomi Agentstudio
Boomi Agentstudio links the creation of agents with their deployment and central management. Agent Designer is used for building, Agent Garden for organisation and Agent Control Tower for control. Agents can be connected with tools via MCP and with integration processes. Roles distinguish development, use and administration. For companies with existing Boomi integrations, the offer can therefore be a basis for embedding agents in system connections that are already managed.
- Agent action / service
- Agents use MCP tools and can be executed as an agent step in integration processes.
- Integration
- MCP servers, APIs, databases and Boomi integration processes.
- Controls and approvals
- Roles for developers, users and administrators, and trace views for tool calls.
- Assessment
- suitable for companies that want to manage agents together with existing integrations.
- Question for your conversation
- What changes may an agent trigger via the existing integrations, and how is its workflow checked in the trace?
Bosch
Bosch Shopfloor Agent
Bosch offers the Shopfloor Agent for industrial manufacturing. The system supports staff during faults, prepares error information and documents suitable solutions. A published pilot application at Sick uses two agents in production: an Equipment Ticket Agent for more precise fault reports and a Service & Support Agent for context-based solution suggestions. Bosch states external marketing since the end of 2025. For the selection, available equipment data, ticket integration and the specialist review of proposed measures must be clarified.
- Agent action / service
- Creation of structured fault tickets as well as documentation of faults and solution strategies.
- Integration
- Equipment-related documentation and existing manufacturing knowledge; clarify specific system connections.
- Controls and approvals
- Technical problem-solving by specialist staff; check specific approvals in the offer.
- Assessment
- Relevant for manufacturing companies with frequent faults and distributed equipment knowledge.
- Question for your conversation
- How are tickets created in the target system, and how is the suggestion reviewed before a measure is taken on the equipment?
BOTfriends
BOTfriends X AI Agent
BOTfriends X offers AI agents for telephone, chat and email with access to business systems. The division of tasks described includes, among other things, clarifying the enquiry, identification and the execution of processes. A process agent can read data from CRM or ERP, change addresses, initiate returns and write results back. Companies can define the scope of automation for emails themselves. The offer combines a platform with specialist support and is aimed at service organisations with multi-step cases.
- Agent action / service
- Changes addresses, initiates returns and writes results back to CRM or ERP systems.
- Integration
- Salesforce, HubSpot, Microsoft Dynamics, SAP, NetSuite, Zendesk and Freshdesk according to the product page.
- Controls and approvals
- The degree of automation for email processing is configurable; handovers to employees are part of the workflow.
- Assessment
- suitable for service processes that use several specialist systems within one conversation.
- Question for your conversation
- What identification and approval steps are provided before write actions in SAP or CRM?
Botpress
AI agent platform for customer service
Botpress offers agents that handle customer enquiries across several system steps. The German product page names plan and account changes, address corrections, re-dispatch and refunds. Companies can connect the agent to an existing helpdesk or use Botpress Desk. Escalation rules determine when a person takes over; the conversation and case-handling context is passed along. For a comparison, a company should test real exceptional cases, particularly involving sums of money, changes to customer data and actions in several connected applications.
- Agent action / service
- Changes accounts and order data, initiates refunds and carries out multi-step service processes.
- Integration
- Intercom, Zendesk, HubSpot, Salesforce, Slack and further integrations.
- Controls and approvals
- Escalation rules and fallback logic with handover of the full case-handling context.
- Assessment
- Worth considering for customer service teams with recurring cross-system enquiries.
- Question for your conversation
- How are amount thresholds and approvals for refunds enforced in the agent?
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