AI agent platforms and products: LDB Gruppe to Pharen

Carla from LDB Gruppe is geared towards customer processes in car dealerships and workshops. The agent takes requests by telephone, website, WhatsApp or e-mail and turns them into structured cases. For workshop appointments, she asks follow-up questions, checks capacities and books in connected systems. Sales enquiries can be assigned, with additional details, to a responsible salesperson. The offer thus links service intake with specific follow-up processes in the motor trade, rather than merely answering general questions.

Agent action / service

Books workshop appointments, creates cases and assigns sales enquiries to suitable employees.

Integration

Standard interfaces to DMS, CRM and calendars; check the specific workshop system in the project.

Controls and approvals

Clarify approvals and permissions before selection.

Assessment

particularly relevant for car dealerships and workshops with a high volume of enquiries.

Question for your conversation

Can Carla in our DMS take lifts, spare parts and replacement cars into account in the booking, as well as staff?

• Carla KI-Agent für Kfz-Betriebe ↗
• Unternehmen und Standort ↗

Lime Connect, formerly Userlike, connects customer communication with an AI agent that can carry out tasks in connected business systems. The provider describes Actions and MCP as well as a connection of applications with an open REST API. A change of address from within a conversation is given as an example. The customer stays in the communication channel being used. The solution is of interest to service and sales teams that want to extend existing customer communication with specific system actions.

Agent action / service

The AI agent can, for example, trigger a requested change of address as an action in the connected system.

Integration

Actions, MCP, REST APIs and Custom Add-on Builder.

Controls and approvals

Approvals, authentication and write permissions are to be clarified in advance for each action.

Assessment

suitable for companies that combine messaging and CRM actions.

Question for your conversation

How is the conversation partner's authorisation proven before a change to master data?

• Connect AI mit Actions und MCP ↗
• Unternehmen und Standort ↗

Localmind from Austria offers a working environment for AI agents with their own tools and code execution. An agent can, for example, analyse an Excel file, run calculations and create a presentation from the results. Companies connect their data sources and set up separate workspaces for teams. The platform supports local installations and private operating models. Roles, usage limits and traceable executions are part of the offer. In the selection discussion, it should be clarified which specific actions the connected applications allow in the intended operating model.

Agent action / service

Runs calculation code and creates charts and presentations from spreadsheet data.

Integration

SharePoint, Outlook, Jira, MCP, Python tools and skills.

Controls and approvals

Role-based access, separate spaces, resource limits and audit log.

Assessment

Worth considering for organisations with their own operating environments and internal knowledge or analysis tasks.

Question for your conversation

Which of the tools we need work fully in our local installation?

• Localmind Plattform ↗
• Impressum ↗

Lucanet integrates specialised agents into its CFO Solution Platform. Via Lucanet Lume, requests reach the respective responsible workflows. The page describes, among other things, the mapping of XBRL taxonomies and the creation of formulas and planning models. Agents use a shared data basis and logging. Some further-reaching functions are marked as being expanded or available in future. When choosing, finance teams should therefore explicitly record the range of functions that can be purchased today and the professional review steps required.

Agent action / service

Agents map XBRL taxonomies and support the creation of financial models; further functions are being added step by step.

Integration

Lucanet CFO Solution Platform, Intelligence Core and Lucanet Lume.

Controls and approvals

Shared audit trail, existing permissions and human review as standard.

Assessment

Worth considering as a product provider for finance teams with Lucanet or a planned platform selection.

Question for your conversation

Which agents are already available in production under our contract, and which functions still belong to the announced further development?

• Lucanet Lume und Finance-Workflow-Agenten ↗

Lucidence AI from Detmold describes a telephone agent for restaurants that takes over when the team cannot answer the phone. It records reservations in the table plan, keeps a waiting list when times are fully booked and sends confirmations by SMS. Contacts and reservation history are brought together in a customer management system. For larger groups or other special requests, the agent can create a callback and notify the team. The menu and operational information serve as the basis for the conversations.

Agent action / service

Creates table reservations and waiting list entries, maintains contact information and triggers callback notifications.

Integration

Own table plan and CRM; SMS and WhatsApp; telephony via conditional call forwarding.

Controls and approvals

Staff have priority when answering calls; special requests are passed on as a callback.

Assessment

Worth considering for restaurants in OWL that need call answering and reservation management.

Question for your conversation

How are table capacities, group requests and callbacks coordinated between the agent and the team?

• KI-Telefonassistent für Restaurants – Reservierungen 24/7 ↗
• Impressum | Lucidence AI ↗

Make extends visual automations with agents that select tools and handle tasks across several applications. The product page names CRM, e-mail, tickets and databases, among others, as connected work areas. An analysis section shows the decisions and tools used in a flow. The German-language site names lead routing and incident triage as examples. Which agent steps are actually used depends on the scenarios, access rights and approvals set up in the company concerned.

Agent action / service

Agents use connected applications and tools for handling enquiries, follow-up tasks and analyses.

Integration

CRM, e-mail, tickets and databases via Make application integrations.

Controls and approvals

The reasoning section shows steps and tool use; clarify binding approvals in the specific scenario.

Assessment

relevant for teams that want to add agent decisions to existing Make scenarios.

Question for your conversation

Which actions already exist as a scenario, and which changes need an approval before execution?

• Make AI Agents ↗
• Make: Automatisierung und KI ↗

Materna develops agentic specialist applications and offers applicant management with specialised agent modules. The development service connects information and cases across several systems. For applicant management, the product sheet names, among other things, the publication of job advertisements and the handover of onboarding data to HR systems. Human decisions, historisation and versioning are part of the approach described. Controlled operating environments are offered for public bodies and regulated fields of use. Scope and system access depend on the respective project or the modules chosen.

Agent action / service

Develops cross-system agent applications; HR agent modules can publish job postings and pass onboarding data to HR systems.

Integration

Integration of existing specialist procedures; clarify specific target systems in the project.

Controls and approvals

Human decision-making authority, quality control, defined quality gates, and historisation and versioning in the HR offer.

Assessment

relevant for extensive specialist procedures with particular operating and control requirements.

Question for your conversation

Which actions are actually carried out in the specialist procedure, and which remain subject to approval?

• KI-Agenten für die gesamte Recruiting-Journey | Materna ↗
• Agentic Software Engineering bei Materna ↗
• Materna Imprint ↗

Matrix42 integrates Neo Agents into its service management platform. Prebuilt flows connect triggers, AI functions, business rules and system actions. A ticket agent can, for example, recognise the type of a new case, determine category and urgency, and prepare the case for further handling. The documentation also mentions automatic resolution flows and proactive handling of larger incidents. For deployment, the adaptability of these templates and the boundaries between automatic preparation, actual resolution and human handling should be checked.

Agent action / service

Classifies tickets, determines priorities and updates or converts cases into suitable types.

Integration

Matrix42 Enterprise and Workflow Designer.

Controls and approvals

Business rules and conditions in the workflow; agree specific approval steps.

Assessment

Worth considering for companies with Matrix42-based service management.

Question for your conversation

Which steps of the automatic ticket resolution can we approve individually before going into production?

• Matrix42 Neo Overview ↗
• Matrix42: Service Management ↗

With MediVoice, Mediform offers a telephone agent for doctors' practices. It arranges, reschedules and cancels appointments in the practice calendar and records prescription requests. After a cancellation, the freed-up appointment can be offered again. The product page names integrations with Medical Office, tomedo and T2Med as well as other practice and appointment management systems. Matters that require human judgement are handed over to the team. Before deployment, practice data and consultation hours can be imported, adjusted and checked with test calls.

Agent action / service

Books, reschedules and cancels appointments in the connected practice calendar.

Integration

Medical Office, tomedo, T2Med; further PVS, RIS and appointment management integrations.

Controls and approvals

Handover of matters requiring a human decision; test run and fine-tuning by the practice team.

Assessment

Worth considering for doctors' practices with compatible practice software and a high volume of appointments.

Question for your conversation

Which appointment types and resources can MediVoice handle in our specific PVS version?

• KI-Telefonassistent Arztpraxis: 90 % autonom | Mediform ↗
• Impressum | Mediform ↗

Meiti combines telephone call answering, messages and appointment organisation in a shared inbox. The AI secretary can book first appointments, ask for missing details and create tasks for further handling. Company systems can be connected via webhooks, API and MCP so that cases can be processed directly in calendars, CRM or ERP. The existing phone number is connected via call forwarding. Users see the results in the inbox and can intervene in the handling if a request needs further coordination.

Agent action / service

Books initial appointments, creates tasks and carries out configured actions in connected systems.

Integration

Webhooks, API, MCP; calendars, CRM and ERP once connected.

Controls and approvals

Shared inbox with the option for users to intervene.

Assessment

Worth considering for SMEs with telephone enquiries that trigger follow-up tasks in several systems.

Question for your conversation

Which MCP or API actions can we allow, and how are they made traceable in the inbox?

• meiti: KI-Sekretariat für Unternehmen ↗
• Impressum | meiti ↗

melibo's Helpdesk Agent handles support e-mails and tickets with different levels of automation. It classifies, prioritises and routes enquiries and creates proposed replies or actions. Via the Action Agent, it can, for example, cancel orders, change delivery addresses or generate return labels in connected shops and ERP systems. Companies choose, for each type of enquiry, between review by the team and automatic execution. The platform is aimed in particular at customer service in e-commerce.

Agent action / service

Changes delivery addresses, cancels orders or creates return labels from a ticket.

Integration

Zendesk, Freshdesk, GREYHOUND, Zammad, Gmail and Outlook; shop and ERP integrations.

Controls and approvals

Action Assist presents proposals for confirmation; the degree of automation is set for each type of enquiry.

Assessment

particularly relevant for online retailers with recurring order and return cases.

Question for your conversation

Which refunds and cancellations may run automatically, and which need a confirmation?

• Helpdesk Agent ↗
• Unternehmen und Standort ↗

With Agents Kit, Mendix provides building blocks for custom agents in low-code applications. The agents use the application's data and logic and can include external systems. The documentation covers multi-step tasks, function calls and interfaces for human involvement. The German-language platform site also describes embedding in existing workflows. For a project, it must be checked which version of Agents Kit fits the Mendix environment in use and which actions the specialist application provides.

Agent action / service

Agents use application logic and function calls for multi-step tasks; external tools can be integrated.

Integration

Mendix application data and logic, external systems and documented MCP integration.

Controls and approvals

Human-in-the-loop interfaces enable human involvement; specific approval rules are designed in the application.

Assessment

of interest for companies with Mendix specialist applications and their own development team.

Question for your conversation

Which existing application functions are offered to the agent, and which Mendix version supports the Agents Kit required?

• Mendix Agents ↗
• Mendix Deutschlandauftritt ↗

Mercury.ai offers a platform for automated service conversations via web, WhatsApp and other channels. The Bielefeld-based provider describes system actions such as retrieving the order status from the shop or ERP and creating a return label. Special cases are handed over to staff. Answers are meant to be based on verified sources; where there is no basis, a human takeover is provided for. The platform can be connected to CRM and ticketing systems; Volkswagen Bank is named as a reference in the finance sector.

Agent action / service

Retrieve order status from shop/ERP systems and create returns labels.

Integration

Shop and ERP, CRM and ticketing systems, web chat, WhatsApp and e-mail.

Controls and approvals

Verified knowledge sources, permission checks and handover to staff in the case of exceptions or a missing source.

Assessment

Worth considering for service teams with recurring order, return and account questions.

Question for your conversation

Which return actions does the platform carry out in our shop system, and in which deviations does the handover take place?

• KI-Chatbot für den Kundenservice | Mercury.ai ↗
• Impressum | Mercury.ai ↗

Microsoft Copilot Studio combines language models, company knowledge and executable actions. Agents can call workflows and reach business systems via connectors, REST interfaces or MCP. The associated agent flows carry out defined process steps and can be started manually, on a schedule or by events. For a purchasing decision, it is therefore necessary to distinguish which decisions the agent makes and which steps are set up as a fixed flow. The technical platform does not replace this process design.

Agent action / service

Agents call workflows and use connectors, REST APIs and MCP servers for system actions.

Integration

Microsoft Teams, Microsoft 365 connectors, REST APIs and MCP servers.

Controls and approvals

Agent flows can include human involvement and approval requests.

Assessment

suitable as a development basis in companies with Microsoft applications and their own automation owners.

Question for your conversation

Which actions run in the agent, which in the fixed flow, and where is an approval built in as binding?

• Überblick über Agenten ↗
• Übersicht über Agentenflüsse ↗

Mindverse combines custom agents with a visual workflow builder. Teams define multi-step processes, the models used and typed inputs. Agents access external tools and knowledge bases; schedules and webhooks connect them to business processes. The German product page mentions the integration of CRM and e-mail as well as human approval steps. Relativity GmbH of Berlin operates the offer. Before making a selection, companies should walk through a specific process, including error handling and the system access required.

Agent action / service

Creates and runs custom multi-step agent processes with external tools and workflow triggers.

Integration

Knowledge bases, CRM and e-mail integrations via integrations and webhooks.

Controls and approvals

Human-in-the-loop, task logs, rights management and audit logs.

Assessment

Worth considering for companies with their own bodies of knowledge and recurring team processes.

Question for your conversation

How is an agent run continued after a rejected approval or a failed tool call?

• Mindverse KI-Agenten ↗
• Impressum ↗

Mistral AI offers an Agents API with executable tools and integrations with external systems. The documentation distinguishes built-in code execution, custom function calls and managed MCP connectors. The latter are in a public preview and can provide for confirmations before tool calls. Mistral opened a site in Munich in September 2026. For a company project, the available tools and their product status should be assessed separately from the choice of language model.

Agent action / service

Agents run code, custom functions and tools connected via MCP.

Integration

APIs, databases, custom functions and managed MCP connectors.

Controls and approvals

Connectors support limited API keys and human confirmation; this function is in public preview.

Assessment

Development basis for custom agents with Mistral models and individually selected tools.

Question for your conversation

Which of the integrations required are already generally available, and which rely on the preview connectors that may still change?

• Mistral Agent Tools ↗
• Mistral Connectors ↗
• Hallo, Deutschland! ↗

moinAI supplements dialogue-based agents with configured AI actions. These call webhooks and process the responses from external systems. Documented examples are availability checks, CRM queries, shop search and ticket creation. For follow-up processes, the agents can hand over to forms or other topics. The offer thus goes beyond pure knowledge information. The specific action requires a suitable integration; the documentation describes, for example, product search via a configured Shopify integration.

Agent action / service

Calls predefined webhooks, for example for creating tickets or querying availability.

Integration

Webhooks, CRM lookup, ticket systems and Shopify product search.

Controls and approvals

Tools and instructions are configured per AI action; further approvals must be clarified project by project.

Assessment

suitable for website service that is meant to combine answers with individual external process steps.

Question for your conversation

Which actions actually change data, and which merely trigger a redirect to a form?

• AI Agents und KI-Aktionen ↗
• Unternehmen und Standort ↗

monday.com provides an agent builder alongside its applications for projects, CRM, development and service. The agents named monitor deadlines, flag risks, notify those responsible and prepare recurring reports. Custom agents are set up on the basis of a described workflow. The offer is also aimed at small and medium-sized companies. For a selection, what matters is which data changes and notifications are actually planned in your own board and how these work together with existing automations.

Agent action / service

Flags tasks at risk and notifies the persons responsible; supports individually configured agent flows.

Integration

monday work management, CRM, service and the platform integrations.

Controls and approvals

Check specific action approvals and roles in the intended work area.

Assessment

Worth considering for companies that already run operational team processes in monday.com.

Question for your conversation

How do the agent and existing board automations avoid duplicate follow-up actions?

• Die KI-Arbeitsplattform für Menschen und Agenten ↗

n8n combines a visual workflow environment with AI agents that call connected tools. The provider describes, among other things, database changes, sending e-mails and external API calls. For individual tools, upstream human approvals can be set up. The flow then pauses until a person approves or rejects. This technical enforcement is to be distinguished from a mere instruction in the prompt. According to its legal notice, n8n GmbH is based in Berlin.

Agent action / service

Agents can use connected tools for record changes, messages and API calls.

Integration

Workflow tools; approvals via Slack, Gmail, Teams or n8n Chat, among others.

Controls and approvals

Tool calls can be blocked by a human approval step.

Assessment

suitable for teams that want to build agentic decisions into visible automation flows.

Question for your conversation

For which write-enabled tools is a technical approval block set up, and what happens after a rejection?

• Production AI Playbook: Human Oversight ↗
• Imprint ↗

Nagarro develops agent-based enterprise applications and connects them with existing data and systems. Its own Mosaic OS is used to orchestrate several agents with a shared business context. The German offer page describes the transition from analysis to execution within defined business rules. In addition, Nagarro supports software development with agents. For companies, it is particularly important to clarify which business decisions are to be prepared or carried out across several systems and how the responsible teams control these flows.

Agent action / service

Develops and orchestrates agents that carry out cross-system decisions and actions within defined rules.

Integration

Mosaic OS; clarify specific business systems and interfaces in the project.

Controls and approvals

The page describes governance, shared context and enterprise-wide control.

Assessment

Worth considering as a development partner for companies with cross-system business processes.

Question for your conversation

How is a shared business context established, and who controls agent actions across several business systems?

• Mosaic OS und agentenbasierte Unternehmensprozesse ↗

NanoVerse AI supports the handling of requirements with specialised AI colleagues. The Düsseldorf-based platform connects chat, documents and existing work tools and can prepare requirements, acceptance criteria and test cases. Jira and Confluence are connected natively. Change proposals appear with a comparison before they are adopted field by field. No changes are meant to be written without approval. This makes the offer particularly interesting for teams that develop requirements in a structured way and need to trace the history of individual adjustments.

Agent action / service

Create or edit requirements and Jira cases; adopt suggestions field by field after human approval.

Integration

Jira and Confluence, in each case Cloud and Data Center; export to Excel, Word and PowerPoint.

Controls and approvals

Human approval before write actions, field-by-field comparison, roles, change log and audit trail.

Assessment

Worth considering for software teams and business units with extensive requirements and binding approvals.

Question for your conversation

How are our Jira permissions carried over, and which field changes can be written only after approval?

• KI-Plattform für entscheidungsreife Anforderungen | NanoVerse ↗
• Impressum | NanoVerse ↗

With AI Agent Studio, NFON offers an environment for creating, testing and refining AI agents. Tasks can be described in natural language or modelled as visual workflows. The configuration covers behaviour, knowledge and tools. Productive CRM, ticket or business system integrations are expressly treated as a separate technical step and can be implemented by partners or NFON Professional Services. Changes can be reviewed, approved and rolled back. Separate development and production endpoints support controlled testing before go-live.

Agent action / service

Enables the creation of agents with configured tools; productive CRM, ticket or specialist system actions are connected separately on a technical basis.

Integration

APIs, CRM, ticket and business systems depending on the project; botario technology.

Controls and approvals

Review and approval of changes, rollback and separate development and production endpoints.

Assessment

Worth considering for companies that need visual agent development and supported integration.

Question for your conversation

Which demo actions are already connected in production, and which interfaces do we have to implement additionally?

• AI Agent Studio für Kundenservice | NFON ↗
• Impressum | NFON AG ↗

Nintex combines agents, forms, applications and workflows in its automation platform. The German product description describes agents that create, run and adapt workflows. Components that belong together are managed as versioned solutions and moved from development into operation. The offer therefore concerns both the creation of an automation and its ongoing execution. For companies with existing Nintex processes, it is particularly important to check where agents make decisions and how human approvals are retained.

Agent action / service

Creates, runs and optimises business workflows with AI agents.

Integration

Nintex Automation CE, forms, applications, workflows and connected systems.

Controls and approvals

Human oversight, versioned solutions, governance and application lifecycle management.

Assessment

Worth considering for companies with several connected Nintex business processes.

Question for your conversation

How do we distinguish automatically generated process changes from approved production versions?

• Nintex Automatisierungsplattform ↗

Notion offers Custom Agents for recurring tasks within a workspace. They respond to events or schedules and can publish reports, change records, report errors or send messages. Setup covers instructions, triggers and expressly granted access to pages, databases and external tools. Unlike a one-off chat request, these agents run in the background. When choosing, it is particularly important to check the approvals for shared agents and the visibility of their results.

Agent action / service

Updates records, publishes reports and sends messages on triggers or a schedule.

Integration

Notion pages, databases and connected apps such as Slack.

Controls and approvals

Creators configure access, triggers and permission levels; execution history supports troubleshooting.

Assessment

Worth considering for teams that use Notion as their work and knowledge environment.

Question for your conversation

Who can see agent results if their sources come from private areas?

• Custom Agents in Notion ↗

Novofon provides a platform on which companies can set up their own telephone agents with voice, conversation guidelines and company knowledge. The agents access stored content and can be connected to calendars and other company systems. They can manage appointments and trigger notifications by e-mail or SMS. The website also describes interfaces for CRM and ticketing systems. In unclear situations, forwarding to humans is provided for. The provider is based in Königswinter and directs its offer at various industries.

Agent action / service

Manages appointments and triggers messages and configured system handovers.

Integration

Calendars, CRM, ticketing systems and API integrations; e-mail and SMS.

Controls and approvals

Stored conversation guides; automatic forwarding of unclear situations to staff.

Assessment

Worth considering as a configurable platform for businesses in NRW with several telephone use cases.

Question for your conversation

Which of our systems can the agent actually write to, and how are failed actions handled?

• novofon 2.2 - Der KI Telefonagent aus Deutschland ↗
• Impressum - novofon 2.2 ↗

novomind iAGENT Automation connects customer communication with automatically processed service cases. The agents access customer and product information and can, for example, handle address changes, cancellations or returns. The offer covers written and telephone channels. When a case goes to staff, the conversation context is meant to be retained. The platform is therefore suited to a selection based on specific service processes: the necessary data access and execution steps must be set up and checked for business suitability for each process.

Agent action / service

Handles address changes, cancellations and return cases, among other things.

Integration

Customer and product data; clarify specific target systems in the project.

Controls and approvals

Handover to staff with conversation context is provided for.

Assessment

suitable for service organisations with recurring cases across several channels.

Question for your conversation

How are customer identification and permission checks implemented before a cancellation or address change?

• novomind iAGENT Automation ↗
• Unternehmen und Standort ↗

Nutanix Enterprise AI provides an operating platform for models and agents. A central Agent Gateway connects executing agents with company tools and private data sources via MCP. Model access, user management and monitoring are organised in a shared environment. Every MCP request can be recorded with an audit trail. The offer should be classified as infrastructure for custom agent applications. Companies should therefore clarify, in addition to platform operation, who develops the business processes and who is responsible for the tools used.

Agent action / service

Connects executing agents to company tools via MCP and runs them in controlled environments.

Integration

Nutanix Enterprise AI, Agent Gateway, MCP, private data sources and Kubernetes.

Controls and approvals

Role-based access, logging of MCP requests and central model access.

Assessment

Worth considering for companies with distributed or private AI infrastructure.

Question for your conversation

How are write permissions for individual MCP tools assigned separately for different agents?

• Nutanix Enterprise AI ↗

With NeMo, NVIDIA offers software building blocks for the development, testing and optimisation of AI agents. The suite connects models, tools and execution traces with evaluations and security controls. Companies can develop their own agentic applications and deploy them via cloud, data centre or edge. NVIDIA AI Enterprise adds operational support. For comparison, the offer should be classified as a technical foundation: the business processes and their application integrations must be built by the company's own team or an implementation partner.

Agent action / service

Enables the development and execution of custom agents with tools, memory and handovers.

Integration

NeMo components, NIM, custom models, agent frameworks and NVIDIA AI Enterprise.

Controls and approvals

Evaluations, guardrails, vulnerability testing and recording of tool and model calls.

Assessment

Worth considering for companies with their own AI development or a specialised implementation partner.

Question for your conversation

Which business tools and approvals must be developed in addition to the NeMo platform?

• NVIDIA NeMo ↗

octonomy combines technical knowledge from manuals, drawings and tables with current company data. The Cologne-based platform offers agents for customer service, technical support and field service. After answering a question, they can create tickets, maintain data or initiate returns. Complex cases are handed over to staff with context. For service technicians, the provider also describes fault analysis, diagnostic steps and spare part suggestions. Which actions are approved should be checked against the specific service process.

Agent action / service

Create tickets, maintain data and initiate returns; support technical diagnosis and deployment preparation.

Integration

Live ERP and CRM data and interfaces into service processes.

Controls and approvals

Source references, separate customer environments and handover of complex cases with context.

Assessment

Worth considering for manufacturers and service organisations with extensive technical documentation.

Question for your conversation

Which follow-up actions can the agent carry out in our service or ERP system, and when does the handover to specialists take place?

• octonomy | KI-Automatisierung komplexer Prozesse ↗
• Impressum | octonomy ↗

ONE KI offers telephone assistants that answer calls, enter appointments in a connected calendar and pass callback requests to the team as tasks. If a matter needs personal handling, the call is put through to a person or department defined beforehand. The offer also includes e-mail handling, in which replies are either sent directly or presented as a draft. Setup takes place in conversation and is supported by a team in Wuppertal. Binding prices and commitments remain with humans.

Agent action / service

The phone agent enters appointments, creates callback tasks and forwards calls to the responsible staff.

Integration

Clarify specific target systems in the project.

Controls and approvals

E-mail replies can be presented for approval; prices, contracts and binding commitments remain with humans.

Assessment

From an editorial perspective, suitable for small businesses with many calls and appointment requests.

Question for your conversation

Which calendars are supported, and how are duplicate or meanwhile occupied appointments prevented?

• KI-Telefonassistent: Kundenanfragen automatisieren | ONE KI ↗

Onlim offers a platform for customer communication via telephone, web chat, WhatsApp and e-mail. The agents connect a shared knowledge base with tools for CRM, ERP, ticketing systems and business applications. As examples, the provider names appointment bookings in a medical facility and the recording of damage reports with ERP integration. Configuration and testing take place within the platform. The offer is expressly aimed at medium-sized companies in the DACH region. For more complex organisations, Onlim describes additional requirements for integration, access rights and control of the flows.

Agent action / service

Books appointments and hands over structured service or damage reports to connected systems.

Integration

APIs, webhooks, MCP; CRM, ERP, ticketing and business systems.

Controls and approvals

Configuration and tests before deployment; granular access rights.

Assessment

Worth considering for medium-sized companies in the DACH region with several service channels and business systems.

Question for your conversation

Which actions are allowed per channel, and how do we prevent different permissions for the same customer request?

• KI-Chatbots & Voicebots für Unternehmen | Onlim ↗
• Impressum - Enterprise Conversational AI ↗

OpenAI provides interfaces with which development teams connect their own agents to executable tools. The Responses API supports function calls and built-in tools. The Agents API, introduced in September 2026, adds a managed runtime for longer tasks, file work, code execution and subagents. It is expressly offered as a public beta. The selection therefore also concerns the question of which runtime is operated in-house and which parts OpenAI takes over; a finished business application does not result from this alone.

Agent action / service

Function calls enable external system actions; the Agents API supports file work, code and coordinated subagents.

Integration

Custom functions and tools, Responses API and managed agent runtime.

Controls and approvals

Clarify permissions, approvals and runtime limits project by project; the Agents API is described as a public beta.

Assessment

Development basis for individual agent applications with your own process and integration design.

Question for your conversation

Which tasks need the managed beta runtime, and which can be covered with your own execution via the Responses API?

• OpenAI Responses API ↗
• Wir stellen die Agents API vor ↗

With AI Agent Studio, Oracle provides a development environment for agents in Fusion Applications. Companies can adapt existing agents or configure their own flows and agentic applications. The platform connects them with business objects, tools and transactions of the Fusion applications. Fields of use named are finance, HR, supply chain and customer processes. Approval steps, monitoring of behaviour and tests before deployment are separate functions. The actual benefit therefore also depends on the Fusion scope already in use and the transaction rights available.

Agent action / service

Configures and orchestrates agents with access to Fusion transactions and business objects.

Integration

Oracle Fusion Applications, MCP, A2A and external systems.

Controls and approvals

Human-in-the-loop, approval workflows, monitoring and tests before deployment.

Assessment

Worth considering for companies with Oracle Fusion as their business platform.

Question for your conversation

Which Fusion transactions are approved in the intended agent, and where do our approval rules apply?

• Oracle AI für Fusion Applications ↗

orangefluid offers an agent platform with project-based setup. Background agents can structure e-mails and tickets and then trigger tasks, forwarding or status changes. Further applications concern product advice and the preparation of CMS or product data. The Detmold-based provider describes an integration with ANTEROS PIM. Roles, permitted tools and approval points are defined in the project. The offer is expressly also aimed at organisations with sensitive data and special requirements for traceability.

Agent action / service

API and worker agents structure tickets or e-mails and initiate routing, tasks and status updates.

Integration

ANTEROS PIM; further systems via project-specific interfaces.

Controls and approvals

Defined roles, tool permissions, escalations and human approvals for sensitive steps.

Assessment

From an editorial perspective, of interest for companies that want to combine product knowledge and controlled background processes.

Question for your conversation

How are write actions on product data and status fields logged and approved?

• Datensouveräne KI-Agenten-Plattform - Made & Hosted in Germany ↗
• Generative Engine Optimization | orangefluid ↗

Otera, formerly DeepOpinion, offers an agent platform for business processes. A published Siemens reference describes the processing of delivery information through to matching with orders and the requirements of goods receipt. Standard cases are processed further, and exceptions are handed over to humans with a justification. Every step remains traceable. In addition, the provider addresses banks and insurers. The company is based in Innsbruck. For industrial companies, it is particularly important to check how business exceptions and existing ERP posting rules are carried over into the flow.

Agent action / service

Checks delivery data against ERP orders and takes standard cases through to posting; routes out exceptions.

Integration

SAP and existing ERP flows in the published Siemens reference.

Controls and approvals

Exception handover with justification, verifiable steps and human oversight.

Assessment

Worth considering for industrial companies with a high volume of recurring delivery and ERP cases.

Question for your conversation

Which deviations prevent an automatic posting, and with what evidence are they escalated?

• Siemens: autonome Lieferverarbeitung ↗
• Impressum ↗
• Otera Plattform ↗

OutSystems Agent Workbench is part of the low-code platform for enterprise applications. Agents are connected with data, APIs, existing applications and workflows. Several agents and human handling steps can be combined in one flow. The German product page also describes user management, tests and monitoring after deployment. The offer is therefore aimed at teams that want to add executing AI functions to their own applications and support them through a shared development process.

Agent action / service

Agents run tools and workflows and can collaborate with other agents and human handlers in processes.

Integration

APIs, existing enterprise applications, ERP/CRM integrations and MCP according to the product description.

Controls and approvals

User management, test and production environments and human control steps.

Assessment

relevant for companies that already develop their own specialist applications on OutSystems.

Question for your conversation

How are the agent actions linked to the existing user rights and approvals of the specialist application?

• OutSystems Agent Workbench ↗

Parloa offers a platform for AI agents in the contact centre. Via connected systems, the agents can retrieve customer data and handle service cases. The integration overview names, among other things, updating CRM cases and creating or changing tickets. APIs, prebuilt connectors and MCP extend access to company systems. The offer is therefore relevant above all for companies that want to add executing agents to existing contact centre flows.

Agent action / service

Agents read and update customer and case data; for example, they write Salesforce case updates back.

Integration

Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk; APIs and MCP.

Controls and approvals

The provider describes traceable tool calls and handovers to staff.

Assessment

suitable for larger service organisations with existing contact centre infrastructure.

Question for your conversation

Which write actions are approved in our specific CRM connector, and how is identity verified?

• AI Agent Management Platform ↗
• Unternehmen und Standort ↗

Pega positions Agentic Process Fabric as a control layer for agents, applications and business processes. Tasks are assigned, based on their context, to suitable agents that use approved workflows. The platform is meant to make ongoing cases visible and coordinate agents across applications. For the integration of other agent systems, Pega names A2A and MCP. The benefit therefore also depends on which binding flows have already been modelled and how external agents are bound to these requirements.

Agent action / service

Assigns tasks to suitable agents and orchestrates workflows across applications.

Integration

Pega workflows as well as A2A and MCP for the agent ecosystem.

Controls and approvals

Agents are meant to follow approved workflows; ongoing processes are made visible centrally.

Assessment

suitable for companies with complex case management and several agent tools.

Question for your conversation

How is an external agent prevented from bypassing an approved process step?

• Pega Agentic Process Fabric ↗

Personio's talent screening agent checks incoming applications against job criteria set in advance and shows the results in the applicant list and in the applicant profile. Recruiters can sort applications by how well they match these criteria. Personio expressly describes the function as a decision aid: a high score is not a comprehensive assessment of suitability, and the personnel decision remains with the company. For introduction, the selection of criteria, access rights and a verifiable way of handling incorrect assessments are therefore central.

Agent action / service

Checks new applications against configured criteria and shows structured results in the recruiting process.

Integration

Personio Recruiting, applicant list and applicant profiles.

Controls and approvals

Activation by admins, setup with job editing rights; decisions remain with the company.

Assessment

useful for Personio users with a high volume of applications and clear screening criteria.

Question for your conversation

How can recruiters recognise an incorrect match, correct it and take it into account in the decision?

• Den Talentscreening-Agenten einrichten ↗

Pharen develops a first AI agent for a clearly defined business process, such as incoming invoices. The company from Naunhof builds on existing systems or in its own platform, Pharen Hub. Important steps are approved by humans. Before handover, the flow is tested together with the team. Later adjustment when software or processes change is also offered. The platform can be operated in Germany or on your own server.

Agent action / service

Automates a specific flow with an individually set up AI agent, for example incoming invoices.

Integration

Existing customer systems or Pharen Hub; project-specific integrations.

Controls and approvals

Human approval of important steps, joint tests; operation in Germany or on your own server.

Assessment

Worth considering for SMEs with a clearly defined first agent and a subsequent need for support.

Question for your conversation

What is included in the first agent, and what model, platform and support costs arise afterwards?

• Pharen | Individuelle Agenten und Pharen Hub ↗
• Pharen | Impressum ↗