AI agents for technical service and industry

Agents create procurement and quotation proposals, coordinate preparatory steps and obtain human approvals.

Checks calendars, creates prepared appointments and, after confirmation, sends customer SMS messages.

Development and integration of productive agent systems with ongoing monitoring and optimisation.

Agents assign technical documents to cases and prepare next steps.

Checks fitters' calendars, books maintenance appointments and sends push notifications about urgent reports.

Develops custom agents for multi-step processes, such as account processing, transaction monitoring and technical maintenance processes.

Develops agents for code review, test generation, incident classification and cross-system root cause analysis.

Creation of structured fault tickets as well as documentation of faults and solution strategies.

Books appointments during incoming or outgoing calls and records industry-specific enquiries.

Develops agent-based applications and provides, monitors and controls agents via AgentSphere.

Automated customer identification and call forwarding; custom agent and MCP integration.

Agents assign complaints to orders, create cases with a draft reply and transfer values from service reports.

Virtual agents carry out simple ticket actions in self-service.

Maintains records and runs configured service workflows.

Agents coordinate service desk tasks and carry out connected actions via tools.

Books appointments, hands over orders, sends WhatsApp reports and alerts configured on-call staff.

Agents detect IT incidents and initiate measures; further functions support testing, code and ticket handling.

Creates callback cases and triggers e-mail or SMS notifications to responsible employees.

Operates its own agents with data, tool and API connectors; Morpheus automates infrastructure and workload provisioning.

Creation of orders, processing of customer orders and coordination of material and service processes.

Custom agent development with database/API/workflow actions and handover of structured data to ERP or DMS.

Agents classify tickets, assess alerts and, after approval, trigger PowerShell or Azure Automation processes.

Creates incidents, initiates service requests and changes notes, status or descriptions.

Actions and MCP tools enable system actions, for example Jira tickets and confirmed Outlook sending.

Books workshop appointments, creates cases and assigns sales enquiries to suitable employees.

Develops agents that use external tools, handle enquiries and control multi-step processes.

Classifies tickets, determines priorities and updates or converts cases into suitable types.

Create tickets, maintain data and initiate returns; support technical diagnosis and deployment preparation.

Writing back of maintenance logs, measured values and spare-part orders.

Implements agent workflows and limited agentic measures in operational monitoring.

Preparation of reports and orders as well as structured documentation in the CMMS.

The LEA agents can create tickets, update ABC classifications and check, book and change ramp appointments.

Agents read mailboxes, search inspection reports, create tasks and consolidate information on faults.

Agents use flow actions, scripts, subflows and record operations to handle ServiceNow cases.

Agents control multi-step service processes within the platform and its workflows.

Editing of PLC code, HMI visualisation and device configuration in the engineering project.

Classifies service requests and creates or hands over structured cases to ticketing systems and workflows.

Develops agents that, among other things, create ServiceNow incidents and involve contact persons to clarify payment reminders.

Create and check response workflows and detection rules; after confirmation, deploy them via GitLab and publish documentation.

Changes Entra ID users, resets passwords and assigns Microsoft 365 licences.

Develops agents that query information, prepare cases and carry out approved actions via agreed interfaces.

Analyses end devices, carries out approved troubleshooting measures and checks the result.

Develops industrial agent solutions for automating business processes on the basis of real-time data.

Classify and assign tickets automatically; report faults, order services and start self-healing.

Preparation of orders, distribution of rounds and support with deployment and spare-part planning.

Classifies and routes tickets, generates executable automation rules and supports password resets.

Creates and processes service cases and carries out approved application actions via MCP.