Sales & sales support

AI agents for sales and sales support

Sales agents can classify enquiries, gather information or prepare and carry out steps in the CRM. This selection shows offers with documented relevance to sales. Prices, commitments to customers and making contact require expressly agreed rules.

129 Providers in this selectionResearch: 30.10.2026
Modular software building blocks as an illustration of custom sales processes.
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Publisher: T-NEX GmbH · Provider information with sources · Alphabetical selection, not a ranking

Documented offers

Providers for your shortlist

The shortlist links to the full profile with sources. The order is alphabetical; T-NEX is marked as its own offer.

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129 of 129 providers

AI agents for sales and sales support: 129 providers sorted alphabetically
Provider and roleDocumented agent offerLocation / marketFull profile
2mooveDevelopment partnersCustom AI agent development

Develops agents for ticket classification, data quality checks and preparation of sales follow-up actions.

Dresden, GermanyProfile & sources ↗
ActfortDevelopment partnersTailor-made AI agents

Custom agent development for workflows, data entry, report creation and process monitoring.

Düsseldorf, GermanyProfile & sources ↗
adessoDevelopment partnersAgentic AI and multi-agent development

Development of multi-agent systems for complete process chains, including lead generation and after-sales support.

Dortmund, GermanyProfile & sources ↗
agentbaseDevelopment partnersImplementation of the OutSystems Agent Workbench

Agents create procurement and quotation proposals, coordinate preparatory steps and obtain human approvals.

Paderborn, GermanyProfile & sources ↗
AGENTICALDevelopment partnersPersonal agents, specialist agents and process agents

Setup and operation of custom personal, specialist and process-related agents.

Köln, GermanyProfile & sources ↗
AGENTS.incProduct & implementationAGENTS HQ and Agents-as-a-Service

Specialised agents handle tasks by dividing the work; the platform takes care of routing, scheduling and retries.

Berlin, GermanyProfile & sources ↗
aheadDevelopment partnersAI agents for marketing and sales

Develops agents and workflows for marketing, CRM and sales tasks.

Stuttgart, GermanyProfile & sources ↗
ai4oneProduct & implementationInbound agent for phone and web chat

The inbound agent qualifies enquiries and, according to the product description, books appointments with calendar synchronisation.

Bielefeld, GermanyProfile & sources ↗
AIGENTSProduct & implementationVoice agent and setup of AI phone assistants

The voice agent books calendar appointments, maintains CRM details and creates callback tasks.

Paderborn, GermanyProfile & sources ↗
AircallPlatform / productAI Voice Agent with integrations

Creates Zendesk tickets, books HubSpot appointments and queries Shopify orders.

Paris, FranceProfile & sources ↗
AivoriDevelopment partnersAI agents and process automation

Agents prepare quotations, pass delivery note data to the merchandise management system and assign service requests.

Gütersloh, GermanyProfile & sources ↗
AixLaDevDevelopment partnersCustom AI agents with system integration

Agents read and write in CRM, ticket, e-mail or database systems; multi-step processes are developed individually.

Aachen, GermanyProfile & sources ↗
All for OneProduct & implementationAgentic Factory and Partner Agentic Products

Agent offers for service cases, purchasing negotiations and other operational tasks; custom extension via the Agentic Factory.

Filderstadt, GermanyProfile & sources ↗
AllBytesDevelopment partnersCustom AI agent development

Develops agents that gather data, maintain ERP master data and trigger agreed ordering processes.

Pfaffing, GermanyProfile & sources ↗
Arvato SystemsDevelopment partnersAgentic workflows, multi-agent systems and agentic commerce

Develops cross-system multi-agent processes; a published commerce pilot links product selection and payment.

Gütersloh, GermanyProfile & sources ↗
asaiaProduct & implementationvoice, reflex and custom AI agents

Phone and sales agents qualify enquiries, book appointments and transfer details to the CRM.

Paderborn, GermanyProfile & sources ↗
assistent24Product & implementationPhone assistant with eTermin integration

Books appointments via eTermin and can create a new customer contact for this purpose.

Freilassing, GermanyProfile & sources ↗
ATMINADevelopment partnersCustom AI agent development

Builds agents that collect data, prepare tasks and initiate rule-bound processes.

Hannover, GermanyProfile & sources ↗
bakedwithDevelopment partnersCustom agents for marketing and sales

Develops agents for research and data preparation as well as workflows for lead routing and CRM-based offers.

Berlin, GermanyProfile & sources ↗
Berlin BytesDevelopment partnersCustom AI agent development

Builds custom agents for e-mail work, minutes and the documentation of customer visits.

Berlin, GermanyProfile & sources ↗
blau direktPlatform / productAMEISE COPILOT

Creates customers in AMEISE, sends broker authorisations and manages tasks on the basis of voice input.

Lübeck, GermanyProfile & sources ↗
Boston Consulting GroupDevelopment partnersDevelopment and implementation of AI agents

Develops agents that evaluate data and, after approval, make changes on connected platforms.

International · offer on the German marketProfile & sources ↗
BTS IntelligenceDevelopment partnersAgents and n8n processes for SMEs

Develops its own agents for research, classification, lead qualification and contract analysis.

Rennertshofen, GermanyProfile & sources ↗
CC ConsultingProduct & implementationAI agents for customer service and sales

Agents book appointments, transfer contact details to the CRM and trigger e-mails or tasks.

Dortmund, GermanyProfile & sources ↗
chatlynPlatform / productHotel communication with AI-supported guest profiles

Assigns labels in guest profiles, starts PMS-based messaging workflows and creates pre-filled booking searches.

Wien, AustriaProfile & sources ↗
CloudTalkPlatform / productAI voice agents in a business telephony platform

Books and reschedules appointments and synchronises conversation results with CRM systems.

International · offer on the German marketProfile & sources ↗
ContaxxDevelopment partnersCustom AI agents and system integration

Agents check CRM details, create cases, send confirmations and coordinate appointments across several systems.

Krefeld, GermanyProfile & sources ↗
COSMO CONSULTDevelopment partnersCopilot Studio agents and integration

Development and integration of Copilot Studio agents; automatic ticket creation in Dynamics 365 Customer Service.

Berlin, GermanyProfile & sources ↗
CrestaPlatform / productAI agents with controlled tool access

Retrieves data and completes configured tasks in CRM, billing and planning systems.

International · offer on the German marketProfile & sources ↗
d_treDevelopment partnersCustom enterprise agents

Offers tailor-made agent development and automated initial conversations with lead scoring.

Berlin, GermanyProfile & sources ↗
dalvonPlatform / productAI appointment booking by phone

Checks several calendars, books the suitable appointment and sends a confirmation.

Frankfurt am Main, GermanyProfile & sources ↗
DatasolutDevelopment partnersAgentic AI on Databricks and Microsoft Azure

Development of agents with API calls, database queries, document creation and writing back to systems.

Köln, GermanyProfile & sources ↗
DAWEMADevelopment partnersSupervised AI telephony and process integration

Develops and operates telephone agents for appointment booking, pre-qualification and process integration.

Lohne, GermanyProfile & sources ↗
dcyphr.Development partnersAI agent development for mailbox, service and back office

Develops agents; the e-mail example sorts messages and saves draft replies.

Heidelberg, GermanyProfile & sources ↗
DGPDevelopment partnersBusiness Central agents and AI adoption

Introduction of Business Central agents for orders from customer e-mails and preparatory invoice processing.

Location not collected · offer on the German marketProfile & sources ↗
DialerBeePlatform / productAI phone agent for appointment scheduling

Checks calendar availability and saves appointment bookings; hands conversation results over to CRM systems.

Location not collected · offer on the German marketProfile & sources ↗
DialogShiftPlatform / productBooking agents for hotel chat and phone

Handles room bookings by chat or telephone via connected PMS or booking systems.

Berlin, GermanyProfile & sources ↗
Die KI-AgentenDevelopment partnersCustom AI agents, voice agents and workflows

Develops workflow agents and voice agents for appointment scheduling and lead qualification.

Bietigheim / Kronberg, GermanyProfile & sources ↗
Die ZukunftsheldenDevelopment partnersDevelops agents for lead research and qualification with handover to the CRM.

Develops agents for lead research and qualification with handover to the CRM.

München, GermanyProfile & sources ↗
Digital MakerDevelopment partnersCustom AI agent development

Builds agents for lead research, reporting, appointment booking and cross-system office processes.

Frankfurt am Main, GermanyProfile & sources ↗
doublingYouDevelopment partnersImplementation of business AI agents

Implements, on request, identified agents, for example for draft offers, handover of documents to accounting or inboxes.

Wolfsburg, GermanyProfile & sources ↗
DR AutomationDevelopment partnersAgents and workflow implementation for SMEs

Builds agents and workflows that complete several steps of routine operational work.

Büdingen, GermanyProfile & sources ↗
DRINGProduct & implementationVoice and chat agents for booking processes

Books and reschedules calendar appointments and writes booking data and notes back to the CRM.

Location not collected · offer on the German marketProfile & sources ↗
dynabaseDevelopment partnersCustom AI agent development

Development of custom agents for product data maintenance, customer enquiries and cross-system B2B processes.

Köln, GermanyProfile & sources ↗
ElevenLabsPlatform / productElevenAgents for voice and digital service channels

Carries out configured tool calls via MCP, APIs and webhooks in enterprise systems.

International · offer on the German marketProfile & sources ↗
Elvion ITProduct & implementationVoice agents for lead qualification and appointment changes

Qualifies leads, books consultation appointments and reschedules confirmed appointments in connected calendars.

Düsseldorf, GermanyProfile & sources ↗
EXORDDevelopment partnersCustom AI agents and multi-agent systems

Develops agents that sort enquiries, research leads, prepare offers and reconcile data between systems.

Lübeck, GermanyProfile & sources ↗
FamulorPlatform / productFamulor Voice Agents and Booking

Checks free times and books confirmed appointments; connectors allow further appointment actions.

Kempten (Allgäu), GermanyProfile & sources ↗
FlagbitDevelopment partnersAgent systems for commerce and business processes

Implements multi-step AI agent systems and integrates language models into existing software.

Karlsruhe, GermanyProfile & sources ↗
fonioPlatform / productAI phone assistant with appointment scheduling

Checks free times, books and manages appointments via assigned appointment types.

Wien, AustriaProfile & sources ↗
FrankPlatform / productAI sales employee Frank

Makes calls, books appointments, creates follow-up reminders and transfers verified master data to the CRM.

Ras Al Khaimah, United Arab EmiratesProfile & sources ↗
Globeria ConsultingDevelopment partnersCustom AI agents and system integration

Develops agents for cross-system order management, support and lead qualification.

Magdeburg, GermanyProfile & sources ↗
HSOProduct & implementationAI Agents portfolio and implementation

Capture of expense data, structured quotation creation and automation of order processes.

Location not collected · offer on the German marketProfile & sources ↗
HubSpotPlatform / productBreeze Prospecting Agent

Researches contacts and sends personalised e-mails according to the rules that have been set up.

Cambridge, Massachusetts, United StatesProfile & sources ↗
HVNH AIDevelopment partnersCustom AI agents and digital employees

Agents handle recurring administrative and service processes and transfer results to existing applications.

Siegen, GermanyProfile & sources ↗
hypescaleDevelopment partnersAI agents and integrated automation

Automates enquiry handling, qualifies leads and passes prioritised prospects to the CRM.

Berlin, GermanyProfile & sources ↗
intoCHATPlatform / productAI agent with appointment scheduling in chat

Books an appointment chosen by the visitor and can then trigger a booking webhook.

Location not collected · offer on the German marketProfile & sources ↗
IONOSPlatform / productAI phone assistant and AI chat assistant

Books meeting appointments directly in Google Calendar or Microsoft 365.

Montabaur, GermanyProfile & sources ↗
ironrocketDevelopment partnersAgents and systems for sales and quotations

Implements agents and AI systems for lead research, CRM handover and offer preparation.

Fürth, GermanyProfile & sources ↗
jamaniDevelopment partnersCustom AI agent development

Creates agents that classify enquiries, compile briefings and prepare tasks via connected systems.

Berlin, GermanyProfile & sources ↗
kalebruDevelopment partnersCustom AI agent development

Develops agent architectures; one named customer case automates order intake with an Abas integration.

Karlsruhe, GermanyProfile & sources ↗
KauzPlatform / productKauz Cowork in the aiWorkplace

Evaluate material and web sources, create, check and improve Office files and web pages.

Düsseldorf, GermanyProfile & sources ↗
KI AgenturDevelopment partnersCustom AI agent development

Develops agents that check information from several systems and prepare cases according to defined rules.

Lüneburg, GermanyProfile & sources ↗
KI AutomatisierenDevelopment partnersAI agent development with APIs and database actions

Update CRM data, coordinate appointments, create reports and carry out database operations.

Düsseldorf, GermanyProfile & sources ↗
KI CREWDevelopment partnersAI agent development and introduction of digital employees

Development and operation of customer-specific agents, for example for quotation preparation and connected business processes.

Münster, GermanyProfile & sources ↗
KI nerdsDevelopment partnersAI agents with write access and process actions

Process enquiries, research information, write data back and trigger follow-up processes.

Düsseldorf, GermanyProfile & sources ↗
KI-Agenten-SystemDevelopment partnersAgent implementation for sales, service and administration

Sales agents supplement CRM data, coordinate appointments and trigger defined follow-up actions.

Düsseldorf, GermanyProfile & sources ↗
KI-AutomatiXDevelopment partnersAI agents with approvals and system integrations

Develops agents for handling enquiries, appointment coordination and cross-system data reconciliation.

Bächingen an der Brenz, GermanyProfile & sources ↗
KI-HeldenDevelopment partnersDevelopment of multi-step AI agents

Develops agents with tool and database access, for example for researching a new CRM lead and preparing offers.

Osnabrück, GermanyProfile & sources ↗
KI-Koffer / AI Business CoachDevelopment partnersCustom AI agents for trade businesses

Develops agents for appointment clarification, call forwarding and offer preparation from order data.

Stockach, GermanyProfile & sources ↗
KIM LABSDevelopment partnersAgents and workflows for marketing and service

Designs and implements agents as well as automated enquiry, qualification and follow-up processes.

Trier, GermanyProfile & sources ↗
KiworkSolutionDevelopment partnersPhone agents for small companies

Record caller details and enquiries in a structured way, file notes and prepare calendar, callback list or CRM processes.

Düsseldorf, GermanyProfile & sources ↗
Kollie AIPlatform / productAI phone agent with meeting booking

After confirmation during the conversation, books an appointment in a connected calendar.

Amsterdam, NetherlandsProfile & sources ↗
KOMMERSDevelopment partnersAgents for commerce, support and onboarding

Develops agents for sales qualification, first-level support, invoices and onboarding.

Fürth, GermanyProfile & sources ↗
KPMGDevelopment partnersAgentic Selling, Agentic Service and agent orchestration

Implementation of agentic sales and service processes, including quotation creation and case handling.

International · offer on the German marketProfile & sources ↗
Krynex LabsDevelopment partnersERP, ticket and back-office agents

Builds ERP agents with structured read and write access, ticket routing and draft offers.

Chemnitz, GermanyProfile & sources ↗
LDB GruppePlatform / productCarla AI agent for motor vehicle workshops

Books workshop appointments, creates cases and assigns sales enquiries to suitable employees.

Berlin, GermanyProfile & sources ↗
LeapAgentsDevelopment partnersCustom AI agent development

Develops agents for ticket handling, research, reporting and CRM maintenance as well as structures for several agent roles.

Dietzenbach, GermanyProfile & sources ↗
liseDevelopment partnersCustom single-agent and multi-agent systems

Custom agents automate ticket, quotation and approval processes and coordinate data flows between applications.

Köln, GermanyProfile & sources ↗
neura7Development partnersCustom AI agent development

Develops agentic systems; describes draft offers from technical data and route proposals from logistics systems.

Stuttgart, GermanyProfile & sources ↗
nextDevelopment partnersAgentic workflows and multi-agent integration

Explicit integration of multi-agent systems for business processes and administrative workflows.

Stadtlohn, GermanyProfile & sources ↗
Next Strategy AIDevelopment partnersCustom AI agents and automations

Develops agents for support, lead qualification, e-mail handling, follow-ups and appointment scheduling.

Hamburg, GermanyProfile & sources ↗
Norin ITDevelopment partnersCustom AI agent development

Agents review e-mails, prepare offers, reconcile documents and support follow-up.

Nürnberg, GermanyProfile & sources ↗
novalutionsDevelopment partnersAI agent development and MCP integration

The Gmail-to-Jira agent described extracts details from e-mails and uses them to create Jira tickets.

Köln, GermanyProfile & sources ↗
NoverisDevelopment partnersCustom AI agent development

Develops agents that understand e-mails, create tasks and prepare operational processes.

Berlin, GermanyProfile & sources ↗
OnlimPlatform / productAgentic customer communication with business systems

Books appointments and hands over structured service or damage reports to connected systems.

Wien, AustriaProfile & sources ↗
orangefluidProduct & implementationData-sovereign AI agent platform

API and worker agents structure tickets or e-mails and initiate routing, tasks and status updates.

Detmold, GermanyProfile & sources ↗
ORBISDevelopment partnersMicrosoft AI consulting and Copilot agents

Configures Copilot agents and connects internal data with automated business processes.

Saarbrücken, GermanyProfile & sources ↗
piazza bluProduct & implementationAgents and workflows for e-commerce

Explicitly offered implementation of agents and workflows; ATLANTE records the existing service landscape.

Köln, GermanyProfile & sources ↗
PlacetelPlatform / productPlacetel AI appointment scheduling

Checks calendar availability and books an appointment during a phone call.

Köln, GermanyProfile & sources ↗
Prof. Dr. Kay RottmannDevelopment partnersCustom agent development with evaluation

Develops agents for CRM maintenance, ticket classification and multi-step research.

Location not collected · offer on the German marketProfile & sources ↗
ProzessmeisterDevelopment partnersCustom AI agents for the Mittelstand and trades

Offers the programming of custom AI agents, including for offer preparation, e-mail and appointment scheduling.

Hamburg, GermanyProfile & sources ↗
PTA IT-BeratungDevelopment partnersAgentic AI for business and insurance processes

Development and implementation of agentic business processes as well as preparation of sales actions.

Mannheim, GermanyProfile & sources ↗
q.beyondDevelopment partnersManaged AI Workflows

An AI agent assigns free-text order descriptions to items; the connected process creates orders and sends confirmations.

Köln, GermanyProfile & sources ↗
QaufPlatform / productAI agents for B2B sales

Researches contacts and buying signals and consolidates the leads found in the company’s own sales pipeline.

Schmallenberg, GermanyProfile & sources ↗
QuimronDevelopment partnersCustom agents for service and administration

Develops custom agents for support, sales and internal processes.

Stuttgart, GermanyProfile & sources ↗
quoroAIProduct & implementationSupervised AI phone assistant

Books, reschedules and cancels appointments in approved calendars.

Erfurt, GermanyProfile & sources ↗
Rüb StudioDevelopment partnersAgents for quotations, service and office processes

Develops agents that research offer data, create drafts and flag information gaps.

Villingen-Schwenningen, GermanyProfile & sources ↗
SafinaPlatform / productSafina AI phone assistant

Checks calendar times and books directly on request; alternatively, the assistant sends a booking link.

Geroskipou, Paphos, CyprusProfile & sources ↗
Salehi TechnologiesDevelopment partnersCustom AI agent development

Agents can handle e-mails, coordinate appointments, qualify leads and prepare offers.

Hamburg, GermanyProfile & sources ↗
SalesforcePlatform / productAgentforce

Agentforce carries out defined actions such as flow calls, Apex functions or order processing steps.

International · offer on the German marketProfile & sources ↗
ScaleTalkProduct & implementationPlatform and project implementation for AI phone agents

Calls APIs during the conversation, books appointments and sends results by webhook.

Location not collected · offer on the German marketProfile & sources ↗
ScaleWiseProduct & implementationSpecialised agents and custom AI apps

Implements specialised agents with CRM, e-mail and ERP integration.

Vilshofen an der Donau, GermanyProfile & sources ↗
SenacorDevelopment partnersAgentic AI Driven Sales Management and Ticket-to-Code

Multi-agents control sales processes; ticket-to-code agents support the implementation of Jira tasks.

GermanyProfile & sources ↗
SendRadPlatform / productAI sales agent

Qualifies messenger enquiries, follows up and books consultation appointments.

Location not collected · offer on the German marketProfile & sources ↗
simpli.botProduct & implementationAI sales assistant Eva for qualification and appointments

Qualify prospects in dialogue and arrange consultation appointments.

Bielefeld, GermanyProfile & sources ↗
Smart KI SolutionsProduct & implementationAI agents and enterprise platform

Agents book, reschedule or cancel appointments, update CRM data and prepare support tickets and offer PDFs.

Quickborn, GermanyProfile & sources ↗
snutigDevelopment partnersCustom AI agents

Custom agents classify enquiries, pre-qualify offers and handle multi-step order processes.

Herford, GermanyProfile & sources ↗
SoftstormDevelopment partnersAgent development and automated business processes

Develops custom AI agents and automation solutions for business processes.

Königsdorf, GermanyProfile & sources ↗
SprinklrPlatform / productAI agents for customer-facing business processes

Creates agents that connect existing Sprinklr rules and workflows into complete processes.

Hamburg, GermanyProfile & sources ↗
StackOneDevelopment partnersCustom AI agent development

Develops agents for lead qualification, appointment booking, account updates and cross-system data actions.

Leipzig, GermanyProfile & sources ↗
SuperchatPlatform / productAI agents for chat, e-mail and phone

Captures and stores contact data, calls external HTTP APIs and uses connected MCP tools.

Berlin, GermanyProfile & sources ↗
SYBITDevelopment partnersAI agents and automation for sales and service

Prioritisation and forwarding of service cases as well as preparation of suitable product packages.

Location not collected · offer on the German marketProfile & sources ↗
SynthflowPlatform / productAI Appointment Setter

Qualifies contacts, books appointments and initiates reminders or appointment changes.

Berlin, GermanyProfile & sources ↗
SynthovaDevelopment partnersAI agents for mailbox, receipts and quotation preparation

Assigns e-mails to cases, prepares booking proposals and offers, and hands approved details over to downstream systems.

Köln, GermanyProfile & sources ↗
T-NEXDevelopment partnersPublisher’s own offerCustom AI agent development and system integration

Develops agents that query information, prepare cases and carry out approved actions via agreed interfaces.

Horn-Bad Meinberg, GermanyProfile & sources ↗
telliPlatform / productAI call platform for sales and customer processes

Books appointments, captures customer information and writes conversation results into CRM fields.

Berlin, GermanyProfile & sources ↗
TENIOSProduct & implementationAI voice agents with communication infrastructure

Retrieves CRM/ERP context, logs conversations and runs configured booking or follow-up processes.

Köln, GermanyProfile & sources ↗
TMT LabsPlatform / productVoicebot appointment assistant

Books, reschedules and cancels appointments; sends confirmations and reminders.

Berlin, GermanyProfile & sources ↗
Triple A DigitalDevelopment partnersCustom AI agents and multi-agent systems

API calls, database access, data cleansing and forwarding; development of coordinated agents.

Köln, GermanyProfile & sources ↗
TSAMDevelopment partnersAI agents for small businesses

Sets up agents that classify e-mails, prepare offers and transfer data to spreadsheets, CRM or shops.

Leipzig, GermanyProfile & sources ↗
vonaDevelopment partnersAI assistants with system actions and workflows

AI assistants create tickets and leads, book appointments and hand over verified document data to ERP or accounting.

Leipzig, GermanyProfile & sources ↗
WebDriftDevelopment partnersCustom AI agents and connected workflows

Agents classify enquiries, check for duplicates, create CRM leads and book appointments.

Dresden, GermanyProfile & sources ↗
Weidner & FriendsDevelopment partnersCustom AI agent development

Develops agents that qualify enquiries and handle processes within existing systems.

Berlin, GermanyProfile & sources ↗
WERKIQDevelopment partnersCustom AI agents and quotation creation

Custom agents capture details from enquiries and documents and prepare offers and follow-up tasks.

Dortmund, GermanyProfile & sources ↗
werkstreamDevelopment partnersAI agents on the business’s own n8n account

Agents qualify requests for quotation, ask for missing details and book confirmed, rule-compliant appointments.

Velbert, GermanyProfile & sources ↗
Y DIGITALDevelopment partnersAgents, workflows and voice agents for the Mittelstand

Custom agent and workflow implementation; voice agents book appointments and forward qualified leads.

Bochum, GermanyProfile & sources ↗
ZeegPlatform / productAI phone assistant and appointment booking

Qualifies telephone enquiries and books an appointment with the responsible person.

Berlin, GermanyProfile & sources ↗
ZiyaPlatform / productZiya One for agents, documents and enterprise systems

Query enterprise systems and generate complete XLSX, DOCX and PPTX files as work results.

Dortmund, GermanyProfile & sources ↗

Which sales task should the agent take on?

Separate research, conversation, offer preparation and changes in the CRM. A provider may be suitable for one of these tasks without covering the entire sales process. For an initial scope, a clear handover point to the responsible person is helpful.

  • Classify the enquiry: Which details are missing, and when is a follow-up question required?
  • Prepare the offer: Which product data and approved pricing rules are used?
  • Maintain the CRM: Which fields may the agent change, and how are duplicates handled?
  • Suggest the next step: Who checks the recipient, content and timing of a contact?

A usable demo ends with the right record

Use a sample customer with an existing history. Let the agent work with incomplete details and check whether it treats unknown information as open. A clean draft must make clear which data was adopted and which decisions were proposed.

For operation, those responsible should clarify how approved product information is maintained, how changes in the CRM are traced and how impermissible commitments are prevented. The terms of use of existing data sources and the requirements for making contact must be checked separately.

Questions about the selection

What matters before the next step

Does a sales agent replace offer approval?

That does not follow from the agent function. Prices, discounts, delivery commitments and contract content require the decision-making routes provided for in the company.

Is CRM integration the same as write access?

No. Access may be read-only or support only individual actions. Have the required data fields and write operations confirmed specifically.

Suitable next steps

Has a detail changed? Report a correction with provider ID and source.