Full provider profiles
AI agent platforms and products: foncall.ai to Langdock
Here you will find 40 platform and product providers with their documented offers. This part runs alphabetically from foncall.ai to Langdock. The profiles separate provider statements, our assessment and the questions you should clarify before placing an order.
Choose a platform. Clarify the implementation. Define responsibility.
Publisher: T-NEX GmbH · Provider information with sources · Alphabetical selection, not a ranking
Offer, assessment and sources
Full provider profiles
One profile per provider. Details without public evidence remain visible as a point to clarify.
foncall.ai
Phone agent for structured enquiries and system handovers
Foncall.ai offers telephone agents that take enquiries according to predefined conversation rules and pass them on in a structured way. The hospitality page describes reservation requests, orders and follow-up questions about approved information. Results can go by e-mail, SMS, WhatsApp or via interfaces to ticketing systems and CRM. A booking taken by telephone is not automatically a confirmed reservation. Binding commitments depend on the connected system and the processes that have been set up. The business decides which cases are handed over to staff.
- Agent action / service
- Captures structured cases and hands them over to ticketing systems, CRM or webhooks.
- Integration
- E-mail, SMS, WhatsApp, ticketing systems, CRM and webhooks as configured.
- Controls and approvals
- Predefined conversation paths and approved knowledge; binding commitments only after system confirmation.
- Assessment
- Worth considering as a telephone platform for businesses with many calls that need to be recorded in a structured way.
- Question for your conversation
- Which cases are only recorded, and which can the agent conclude with binding effect in the target system?
fonio
AI phone assistant with appointment scheduling
fonio offers telephone agents with connected calendars and further actions. During the call, the agent can check availability and book an appointment. The documentation distinguishes between setting up an appointment type and explicitly assigning it to the agent. HTTP requests and webhooks are available for external processes. The German-language provider is therefore of interest to companies whose telephone enquiries are regularly meant to result in binding calendar bookings or structured handovers to other applications.
- Agent action / service
- Checks free times, books and manages appointments via assigned appointment types.
- Integration
- Google and Microsoft calendars; Calendly, Cal.com as well as HTTP requests and webhooks.
- Controls and approvals
- An appointment type must be assigned to the agent; use of the booking tool can be limited in time.
- Assessment
- suitable for service providers with telephone appointment booking and an existing calendar.
- Question for your conversation
- Which calendar accounts and appointment types does each agent receive, and how are rebookings reconciled?
Forterro
MyForterro.ai and agent-based ERP support
With MyForterro.ai, Forterro provides AI functions for its ERP environment. The agent-based assistance uses the context of a running process, evaluates information and prepares the next step for review. The platform also offers an assistant with its own interface for questions and prepared updates. According to the product page, important actions are carried out only after approval by a responsible person. Companies should check which functions their specific Forterro product and installed version actually support.
- Agent action / service
- Agents prepare process-related ERP updates and next work steps for approval.
- Integration
- MyForterro.ai and the Forterro ERP environment supported in each case.
- Controls and approvals
- Important actions are carried out only after approval by a responsible person.
- Assessment
- Worth considering as a product provider for industrial companies with Forterro ERP.
- Question for your conversation
- Which agent functions are available for our specific ERP version, and how are approved changes logged?
Frank
AI sales employee Frank
Frank handles telephone sales processes from an uploaded contact list or a CRM integration. The voice agent calls contacts, clarifies qualification questions, arranges appointments and creates follow-ups based on the outcome of the conversation. The provider also describes checking master data by telephone with a return to the CRM. Call times and script are set, and results appear in the dashboard. According to the product description, the actual sales conversation and the closing remain with the human sales team.
- Agent action / service
- Makes calls, books appointments, creates follow-up reminders and transfers verified master data to the CRM.
- Integration
- Excel and CSV import, CRM, calendar and booking system integration; clarify specific connectors.
- Controls and approvals
- Call times and scripts are specified; results and appointments can be viewed in the dashboard.
- Assessment
- relevant for teams with structured telephone qualification and callback processes.
- Question for your conversation
- How are conversation requests, callback times and contact blocks synchronised between Frank and our CRM?
Freshworks
AI agents for customer and employee support
Freshworks offers AI agents for customer service and internal support. The German website describes capturing requests, routing them to suitable processes, maintaining records and carrying out routine tasks. For staff, requests are routed to responsible teams and linked to existing service processes. Integrations are available through its own marketplace. When choosing, the capabilities of the specific Freshworks product in use should be checked, since customer service and internal IT service require different data and permissions.
- Agent action / service
- Maintains records and runs configured service workflows.
- Integration
- Freshworks product family and integrations from its own marketplace.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- Worth considering as an integrated extension for companies using Freshworks in customer or employee service.
- Question for your conversation
- Which record changes can the chosen agent carry out, and how do we separate customer data from employee data?
Fujitsu
Agentic Service Desk
Fujitsu provides an agent-based service desk for internal IT support. The offer connects a voice agent with existing information from service management and can coordinate tasks across several tools. The German page names ServiceNow, Microsoft Teams and the use of company knowledge. Agents are also meant to carry out actions, not just formulate answers. Critical decisions remain under human control. For an introduction, supported request types, permissions and handovers to the existing service desk should be defined individually.
- Agent action / service
- Agents coordinate service desk tasks and carry out connected actions via tools.
- Integration
- ServiceNow, Microsoft Teams, MCP and A2A.
- Controls and approvals
- Human control of critical decisions is explicitly described.
- Assessment
- Worth considering as a product and service provider for companies with existing IT service management.
- Question for your conversation
- Which of our frequent IT requests can the agent handle completely, and when does the existing support team take over?
Fundation
Agent development and AI-Flow.eu
Fundation develops AI systems for business processes and operates its own products such as AI-Flow.eu. The Cologne-based company combines agentic research in document collections with analysis, traceable sources and ongoing monitoring. Applications mentioned are for HR departments, technical documentation and internal knowledge. The development services include architecture, orchestration, error handling and handover to the customer team. Human review and regression tests are meant to help bring changes to the systems into operation in a controlled way.
- Agent action / service
- Development of agents for business processes, including orchestration and agentic document research.
- Integration
- Clarify specific target systems in the project.
- Controls and approvals
- Source references, evaluation, monitoring, regression tests and human review are described.
- Assessment
- Worth considering for teams with extensive knowledge bases and a need for verifiable agent development.
- Question for your conversation
- How do you test the complete search across our data holdings and the escalation when evidence is insufficient?
Genesys
Agentic Virtual Agents in Genesys Cloud
Genesys offers virtual agents that handle customer requests across voice and digital channels and carry out actions in connected business systems. In Genesys Cloud AI Studio, the agents are configured with approved tools and company rules. The product page describes multi-step processes whose steps are planned, validated and logged. If necessary, a case passes to staff with its previous context. Analyses and audit trails are meant to help trace decisions and improve faulty processes in a targeted way.
- Agent action / service
- Carries out approved tool actions and multi-step back-office workflows.
- Integration
- Genesys Cloud AI Studio and connected back-office systems.
- Controls and approvals
- Approved tools, policy controls, validated and logged actions as well as human handover.
- Assessment
- Worth considering for companies with Genesys Cloud and more complex service processes.
- Question for your conversation
- Which actions are deterministically limited, and how can faulty system changes be traced and corrected?
Genpact
Record-to-Report suite with finance agents
Genpact offers agents for recurring tasks in the financial close. The Record-to-Report Suite takes over data from ERP systems, subledgers and bank files, standardises it and supports posting templates and reconciliations. Agents match transactions, classify discrepancies and pass cases requiring a decision on to people. Open items and balances can be tracked in the process. The product page describes both the functional modules and their logging, so that finance teams can use a specific closing process as a basis for selection.
- Agent action / service
- Agents standardise financial data, reconcile transactions and route exceptions for human decision.
- Integration
- ERP systems, subledgers and bank files; clarify specific connectors in the selection discussion.
- Controls and approvals
- Logged actions, confidence scoring and handover of exceptions to people.
- Assessment
- Worth considering as a product and process partner for finance departments with a high reconciliation workload.
- Question for your conversation
- How are uncertain matches flagged, and which posting or reconciliation steps still require a professional approval?
GFT
GFT Banking Agent
The GFT Banking Agent is aimed at banks that want to handle customer requests with access to the core banking system. Besides information, the product page mentions transfers, account statements and blocking credit cards. GFT thus describes actual system actions and not just a knowledge search. A reference architecture explains the interaction with banking systems. For a specific institution, identity verification, authorisations and approvals for each of these actions must be clarified separately; they cannot be derived from the general product presentation.
- Agent action / service
- Processing of bank transactions, account statements and credit card blocks via core banking access.
- Integration
- Direct connection to core banking systems is described.
- Controls and approvals
- Clarify authentication, transaction approvals and permissions before selection.
- Assessment
- specialised candidate for transaction-related banking customer service.
- Question for your conversation
- How are customer authentication, strong approvals and unauthorised transaction attempts handled?
GitLab
GitLab Duo Agent Platform
GitLab integrates executing agents into software development. The German product presentation describes processes in which agents create merge requests from tickets, fix security vulnerabilities and review code. Projects, source code and pipelines provide the shared context. Existing policies, approvals and security scans also apply to changes made by agents; their actions appear in the audit trail. For companies with their own software development, integration into existing review and approval procedures is therefore one of the most important selection points.
- Agent action / service
- Creates merge requests from tickets, fixes security vulnerabilities and carries out code reviews.
- Integration
- GitLab projects, issues, repositories, CI/CD and MCP-compatible tools.
- Controls and approvals
- Pipeline policies, reviews, approvals and audit trail for agent actions.
- Assessment
- Worth considering for companies with their own software development and GitLab processes.
- Question for your conversation
- Which agents may change code, and which checks prevent unreviewed adoption?
Globant
Agents for software development and testing
Globant uses its own AI agents in the development of business applications. The official product presentation describes agents for requirements, backend prototypes, application design, tests and bug fixes. A test agent creates test plans and runs the tests; another handles bugs on the basis of the existing code. People supervise the agents' work. Companies need to clarify which of these functions are part of a development order and how generated changes are integrated into their own quality assurance and approval.
- Agent action / service
- Agents create and edit software artefacts, run tests and fix bugs in existing code.
- Integration
- Existing source code and development processes; clarify specific tools in the project.
- Controls and approvals
- The official presentation describes human supervision of the agents.
- Assessment
- Worth considering as an implementation partner for companies with development projects and extensive testing needs.
- Question for your conversation
- Which agent services are included in the development order, and what evidence do we receive on tests and code changes?
GOB Software & Systeme
unitop AI agents
GOB develops AI agents for multi-step processes in and around the ERP solution unitop. They can analyse data from the ERP context, prepare work steps and trigger defined actions. unitop is based on Microsoft Dynamics 365 Business Central and brings industry-specific business logic. The provider describes a joint selection of processes, data sources and permissions followed by a pilot operation. For existing unitop users, the introduction of agents can thus be tested directly against established business processes.
- Agent action / service
- Linking several ERP work steps and triggering defined actions.
- Integration
- unitop, Microsoft Dynamics 365 Business Central and adjacent Microsoft applications.
- Controls and approvals
- Roles, permissions, logging as well as professional review and approval steps.
- Assessment
- Particularly relevant for companies that already use unitop.
- Question for your conversation
- Which unitop actions are possible in the pilot, and which professional validation rules apply before they are carried out?
Google Cloud
Vertex AI Agent Builder and CX Agent Studio
Google Cloud provides development and runtime building blocks for AI agents. The German-language documentation describes Agent Builder as a family of tools for creating and managing production agents. In CX Agent Studio, tools connect the agent with external systems or executable code. This allows information to be retrieved, changed or processed further. Companies must configure the tools they need and their use in the agent themselves; the offer is a technical platform.
- Agent action / service
- Tools connect agents with external systems and allow information to be retrieved, updated or analysed.
- Integration
- External systems, custom code and documented MCP integration in CX Agent Studio.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- relevant for custom agent applications on Google Cloud and the development of service processes.
- Question for your conversation
- Which tools may change data, and how are these calls tested before productive use?
HalloPetra
AI office assistant for trade businesses
HalloPetra directs its AI office assistant at trade businesses. Petra answers calls, qualifies enquiries, books appointments and informs the team via WhatsApp. The website also describes e-mail handling, callbacks and the forwarding of recorded orders. Rules can be stored for on-call duty so that corresponding messages reach the responsible people. Existing telephone numbers can be connected via call forwarding. The offer thus goes beyond simply answering calls and combines various office organisation tasks in everyday trade work.
- Agent action / service
- Books appointments, hands over orders, sends WhatsApp reports and alerts configured on-call staff.
- Integration
- WhatsApp, e-mail and existing telephony via call forwarding.
- Controls and approvals
- Business-specific rules for emergency service, prices and customer contacts.
- Assessment
- Worth considering for trade businesses that are frequently interrupted by telephone and office tasks.
- Question for your conversation
- How are urgent fault reports recognised, forwarded and escalated if there is no response?
Hanisch Consulting
Agents and orchestration for production and logistics
Hanisch Consulting develops agents and multi-agent systems for medium-sized companies. The focus is on industrial processes, production and logistics. The company also offers the AIOP platform for connecting data, processes and AI functions. The portfolio also includes data strategy and digital twins. For a project, a specific operational process with its existing systems should be considered. What matters is which agent actions only prepare information and which intervene directly in operational control.
- Agent action / service
- Develops agents and multi-agent systems with integration into existing industrial processes.
- Integration
- AIOP platform; operational systems and data sources on a project basis.
- Controls and approvals
- Clarify approvals and permissions before selection.
- Assessment
- Worth considering as a conversation partner for companies with agents and orchestration for production and logistics.
- Question for your conversation
- Which agent actions intervene in operational production or logistics control?
- Unsere KI-Leistungen für den Mittelstand | Hanisch Consulting
- Kontakt & Impressum | Hanisch Consulting
HCLTech
HCLTech AI Force
In AI Force, HCLTech bundles agent-based functions for software development, IT operations and business processes. The offer includes, for example, the analysis of historical tickets, the creation of tests and the handling of code and technical faults. The German product page describes agents that detect incidents and initiate measures. Companies can use this to examine specific tasks from development and operations. What matters for deployment is which actions an agent may carry out itself and which results the responsible team must review beforehand.
- Agent action / service
- Agents detect IT incidents and initiate measures; further functions support testing, code and ticket handling.
- Integration
- The platform mentions several language models and RAG; clarify specific development and ticketing systems in the project.
- Controls and approvals
- The platform describes governance and observability; clarify binding action approvals in use.
- Assessment
- Worth considering as a platform provider for companies with larger software and IT operations.
- Question for your conversation
- Which measures may AI Force carry out directly in our IT operations, and how are changes reviewed before adoption?
HermannHilft
Phone assistant with callback and emergency service workflows
HermannHilft takes telephone enquiries and prepares them for further processing in the business. The offer includes a dashboard, e-mail forwarding and structured callback processes. For businesses with on-call duty, the provider describes SMS notifications and adjustable processes for emergency service and callbacks. The benefit therefore lies especially in the handover to responsible staff. In the selection discussion, responsibilities, availability times and escalations should be defined so that urgent messages can be reliably followed up after they have been taken.
- Agent action / service
- Creates callback cases and triggers e-mail or SMS notifications to responsible employees.
- Integration
- Own dashboard, e-mail and SMS.
- Controls and approvals
- Configurable emergency service and callback processes.
- Assessment
- Worth considering as a telephone solution for service and trade businesses with an on-call organisation.
- Question for your conversation
- What happens if the person on call who is notified does not respond or a responsibility changes?
hero scale
heroAgent and local AI with process integration
hero scale connects locally operated language models with agents and rule-based workflows. The product portfolio comprises heroGPT, heroLogic and heroAgent. According to the offer description, specialist applications, document management and ERP can be connected via interfaces. Roles, logs and human approvals are mentioned as control options. Municipalities and energy suppliers, among others, are addressed. For deployment, a specific process including exceptions should be demonstrated; statements on data sovereignty and operation should be checked against the agreed technical set-up.
- Agent action / service
- Agents take over routine tasks and use connected functions or tools in business processes.
- Integration
- API integration with DMS, ERP and specialist applications is described.
- Controls and approvals
- Roles and permissions, audit logs and human approvals are mentioned.
- Assessment
- Worth considering as a conversation partner for organisations that need local AI operation and controlled specialist processes.
- Question for your conversation
- Which actions does heroAgent carry out in our specialist application, and which of them require a logged approval?
HERO Software
HERO AI for trade office and phone
HERO integrates several AI functions into its software for tradespeople. HERO Voice takes over calls, while HERO Command creates quotes, appointments or invoices from existing project data on instruction. Users review the results and approve them. With HERO Copilot, the provider also describes automated processes for e-mails, tasks and appointments. For businesses, the link to the project and order management they already use is therefore central. Before introduction, the desired work steps and the approvals within HERO should be specified concretely.
- Agent action / service
- Creates quotes, team appointments and invoices from HERO project data on instruction.
- Integration
- HERO software for tradespeople with project, quote and order data.
- Controls and approvals
- Users review and approve the steps carried out by HERO Command.
- Assessment
- Worth considering for trade businesses with HERO and recurring office tasks.
- Question for your conversation
- Which cases may HERO Command prepare, and which approvals are required before sending or booking?
Hewlett Packard Enterprise
HPE Private Cloud AI and agentic IT orchestration
HPE provides a private platform for building and operating agents. Private Cloud AI combines development environment, runtimes, connectors and orchestration. In addition, HPE describes for Morpheus an executing copilot that provisions infrastructure and workloads. The offers thus concern both custom specialist agents and IT operations. Policies and observability are part of the platform approach. Before selection, it should be clear which of these tasks is needed and which components actually belong to the agreed scope of delivery.
- Agent action / service
- Operates its own agents with data, tool and API connectors; Morpheus automates infrastructure and workload provisioning.
- Integration
- HPE Private Cloud AI, NVIDIA components, HPE Morpheus as well as controlled data and API connectors.
- Controls and approvals
- Uniform governance, policies, observability and controlled tool access.
- Assessment
- Worth considering for companies with private AI environments and requirements for IT orchestration.
- Question for your conversation
- Which agent tools are included in the scope of delivery, and how are infrastructure changes approved?
HeyMaria
Phone and chat agents for the hospitality sector
HeyMaria sets up AI telephone assistants for hotels, restaurants and campsites. The offer combines answering guest enquiries with reservation processes via existing booking and calendar systems. The setup is carried out together with the business and includes tests before launch. Conversation summaries are provided by e-mail. Difficult enquiries can pass to staff with the details already recorded. Which room or table bookings are actually completed depends on the specific system integration and the rules that have been stored.
- Agent action / service
- Sets up telephone agents that query availability and handle reservations via connected systems.
- Integration
- Existing PMS, calendar and reservation systems after setup; e-mail summaries.
- Controls and approvals
- Joint tests before activation; handover of complex requests to staff.
- Assessment
- Worth considering for hotels and hospitality businesses that need a guided introduction.
- Question for your conversation
- Which steps does Maria complete itself in our booking system, and which end up with the team for approval?
HiBob
Bob Companion and specialised HR agents
HiBob extends its HR system with Bob Companion and specialised agents. These support, among other things, training, development, skills and employee surveys. The offer page mentions the creation of courses and surveys as well as professional analyses. Actions that change company data explicitly require the confirmation of an authorised user. The existing role framework remains decisive. For HR departments, the offer should therefore be assessed as support within existing HR processes, including the question of which changes are actually available in the respective module.
- Agent action / service
- Creates courses and surveys, for example; actions that change data are confirmed by the authorised user.
- Integration
- HiBob HR platform, enabled modules and HiBob MCP.
- Controls and approvals
- Explicit confirmation for write actions, existing role rights and AI functions that can be switched off centrally.
- Assessment
- Worth considering for HR departments with HiBob and clear approvals for employee data.
- Question for your conversation
- Which write actions are enabled in our modules, and who may confirm them?
HiJiffy
Guest communication with automated hotel processes
HiJiffy bundles guest communication across several channels and connects it with hotel processes. Besides answers to questions, the provider describes digital check-in processes with PMS connection and automatic sending of information. A published customer example mentions Wi-Fi codes and access to electronic keys. Requests can be passed on to responsible teams. The shared console offers task allocation and notifications. The German-language offer is aimed at hotels that want to connect recurring communication steps before and during the stay with existing systems.
- Agent action / service
- After PMS or API processes have been set up, sends check-in and access information and forwards guest requests to responsible teams.
- Integration
- PMS, CRM, booking engines and API connections after setup.
- Controls and approvals
- Central console with team assignment, tasks and configurable notifications.
- Assessment
- Worth considering for hotels with recurring digital check-in and service processes.
- Question for your conversation
- Which access data may the automation send, and how is the guest's identity verified?
HSO
AI Agents portfolio and implementation
HSO offers a portfolio of specialised AI agents for Microsoft environments. These include tasks in order processing, customer service, expenses and quote creation. The Expense Entry Agent, for example, reads receipts and fills in the required fields. The industry offers distinguish between manufacturing, retail, services, financial services and the public sector. Besides the agents, there is a consulting offer for introduction. What matters is which building block covers your own process and which adjustments to data and rules are required.
- Agent action / service
- Capture of expense data, structured quotation creation and automation of order processes.
- Integration
- Microsoft Cloud and Copilot technologies; CRM and other business data.
- Controls and approvals
- Company policies are taken into account for the respective agents; clarify specific approvals.
- Assessment
- Relevant for Microsoft-oriented companies with clear specialist processes.
- Question for your conversation
- Which actions does the chosen agent carry out, and which company policies are checked before writing?
HubSpot
Breeze Prospecting Agent
HubSpot's Prospecting Agent combines sales research with configurable outreach. It monitors companies for relevant signals, identifies suitable contacts and creates messages using CRM data. The documentation explicitly distinguishes between sending after human review and sending without individual review. Time windows, sender and additional instructions are specified. The offer is of particular interest to companies that already model their sales processes in HubSpot and want to control outreach and approvals there.
- Agent action / service
- Researches contacts and sends personalised e-mails according to the rules that have been set up.
- Integration
- HubSpot CRM, connected mailboxes and external contact data sources.
- Controls and approvals
- Every message can be reviewed and approved before sending; automatic sending can be selected separately.
- Assessment
- suitable for sales teams with a well-maintained HubSpot CRM and defined target customers.
- Question for your conversation
- Which contacts are added automatically, and who must approve the first contact?
IBM
watsonx Orchestrate
IBM watsonx Orchestrate is a platform for developing, integrating and controlling AI agents. Custom agents can call external APIs and services; existing agents can also be integrated. IBM describes processes that pause for human review before an action and then resume. The platform links this execution with roles, policies and monitoring. For procurement, it needs to be clarified which building blocks are included in the desired operating scope.
- Agent action / service
- Agents call external APIs and tools and work in coordinated workflows with other agents.
- Integration
- ADK tools, external APIs, LangGraph agents and A2A agents.
- Controls and approvals
- Approval steps with pause/resume as well as roles and policies are documented.
- Assessment
- of interest to companies with several agents and a need for shared control.
- Question for your conversation
- How are existing agents integrated, and do the same rights and review rules apply to all tools used?
IFS
IFS Loops Digital Workers
IFS Loops provides digital workers for industrial processes. The German-language product page describes, among other things, supplier communication, customer orders, purchase order creation, material requirements and the dispatching of service assignments. These tasks are carried out on a shared agent platform with integrations and control mechanisms. The link to supply chain and field service is clearly more concrete than with a general knowledge assistant. Which Digital Workers work with the existing company systems must be checked for the respective introduction.
- Agent action / service
- Creation of orders, processing of customer orders and coordination of material and service processes.
- Integration
- Cross-system integrations and IFS Loops Agent Studio are described.
- Controls and approvals
- Approvals, guardrails and audit trails are named as platform functions.
- Assessment
- Worth considering for industrial companies with clearly definable procurement or service processes.
- Question for your conversation
- Which write actions and reversals does the chosen Digital Worker support in our system?
Infor
Industry AI Agents and Agentic Orchestrator
Infor presents industry-specific AI agents for business processes in manufacturing, distribution and other areas. The Agentic Orchestrator connects them with company systems, data and different AI building blocks. The focus is on multi-step processes within the respective industry processes. The offer should be assessed particularly in connection with existing Infor solutions. The selection should refer to the function actually available in the CloudSuite in use and to the planned human controls.
- Agent action / service
- Coordination of multi-step tasks by sector-specific agents.
- Integration
- Infor and other company systems; Agentic Orchestrator.
- Controls and approvals
- Human control and traceability are mentioned in the offer.
- Assessment
- Worth considering for companies with an Infor landscape and industry-specific processes.
- Question for your conversation
- Which agents are available in production for our CloudSuite, and which external systems can they change?
Infosys
Infosys Agentic Foundry and industry-specific agent development
Infosys combines prefabricated agent building blocks with customer-specific development. The Agentic Foundry includes tools for selecting, deploying and observing agents as well as its own solutions with human review steps. In its German communications, Infosys also describes the development of industry-specific agents with Anthropic, for example for multi-step claims, compliance checks and software tasks. The offer is aimed at companies with existing specialist processes. When choosing, already available building blocks, new development work and responsibility for professional results should be shown separately.
- Agent action / service
- Develops and orchestrates agents for multi-step business tasks and access to external tools.
- Integration
- Agentic Foundry supports MCP and A2A; the collaboration with Anthropic mentions the Claude Agent SDK.
- Controls and approvals
- Agentic Foundry describes human-in-the-loop solutions as well as monitoring and evaluation of agents.
- Assessment
- Worth considering as a platform and development partner for larger organisations with industry-specific processes and integration needs.
- Question for your conversation
- Which parts of the intended specialist process do existing agents cover, and at which points are human decisions binding?
- Agentic AI Solutions for Enterprise Transformation
- Infosys und Anthropic: KI für regulierte Branchen
intoCHAT
AI agent with appointment scheduling in chat
intoCHAT combines answers drawn from company knowledge with appointment booking in the website chat. The agent shows genuinely free times from Cal.com or Calendly, the visitor chooses an appointment and confirms the booking. Immediately beforehand, availability is checked again. A booking can additionally trigger a webhook and a Slack message. The offer is therefore suitable for websites where visitors first want to clarify questions about services and then arrange an appointment without switching to another channel.
- Agent action / service
- Books an appointment chosen by the visitor and can then trigger a booking webhook.
- Integration
- Cal.com, Calendly, booking.created webhook and Slack.
- Controls and approvals
- Availability is checked again before the entry is made; the visitor confirms the booking themselves.
- Assessment
- suitable for service websites with appointment offers that need advice.
- Question for your conversation
- Which booking data goes to our CRM via webhook, and how are cancellations followed up?
IONOS
AI phone assistant and AI chat assistant
For its telephone and chat assistant, IONOS describes direct appointment booking in Google Calendar or Microsoft 365. For this, companies set up appointment types, duration, lead time and time buffers. The assistant uses these specifications during the conversation and enters the selected appointment in the connected calendar. The documentation points out that one calendar service is connected per assistant. The offer is therefore of interest mainly for manageable appointment processes with clear responsibility.
- Agent action / service
- Books meeting appointments directly in Google Calendar or Microsoft 365.
- Integration
- Google Calendar or Microsoft 365; one connected service per assistant.
- Controls and approvals
- Appointment types, minimum lead time and buffer times are set up in advance.
- Assessment
- suitable for smaller businesses with one central booking calendar.
- Question for your conversation
- Is one connected calendar service sufficient for our teams and resources?
Ivalua
IVA and IVA Studio for source-to-pay
With IVA, Ivalua provides an executing agent for its procurement platform. It uses data, tools and processes across procurement, contracts, invoices and supplier management. The German offer page describes, among other things, controlling approvals and handling purchase order processes. In IVA Studio, teams store expertise and procedures as skills. Existing permissions and business rules limit the actions. For procurement, what matters is how these rules apply to tasks that span several modules.
- Agent action / service
- Controls approvals and carries out actions in procurement, ordering and invoicing processes.
- Integration
- Ivalua Source-to-Pay platform and bidirectional MCP.
- Controls and approvals
- Existing permissions and business rules, human decision authority and audit trails.
- Assessment
- Worth considering for companies with Ivalua and extensive procurement processes.
- Question for your conversation
- Which purchase order and contract actions may IVA carry out without renewed consent?
Ivanti
Neurons AI Self-Service Agent
Ivanti connects agentic self-service with its IT service management processes. Users can record incidents in natural language, trigger service requests and change existing records. The product page mentions notes, status changes and updated descriptions, among other things. Existing workflows and approvals are meant to be included in the handling. For companies with an established service catalogue, it should therefore be checked how the agent matches a request to a valid service and when it needs additional information or a human decision.
- Agent action / service
- Creates incidents, initiates service requests and changes notes, status or descriptions.
- Integration
- Ivanti Neurons ITSM and existing service workflows.
- Controls and approvals
- Role-specific policies and existing workflow approvals.
- Assessment
- Worth considering for internal IT services with a high volume of routine requests.
- Question for your conversation
- How is it prevented that a freely worded request triggers an unapproved service?
JetBrains
JetBrains Air and Junie
With Air, JetBrains connects several coding agents with its development environments. Teams can delegate development tasks and review changes directly in the diff view. Junie is part of this offer. For recurring work, automations such as code reviews, bug fixes and release notes are described. Project environments, secrets and external tool access can be managed centrally. The product page marks cloud deployment and Air Teams in part as a phased rollout or early access. The available range of functions must therefore be checked for the specific team.
- Agent action / service
- Carries out coding tasks and automates bug fixes and code reviews, for example.
- Integration
- JetBrains IDEs, Junie, other compatible coding agents and MCP servers.
- Controls and approvals
- Review of diffs, access rights, internet access and secrets per project environment.
- Assessment
- Worth considering for companies with their own development in JetBrains IDEs.
- Question for your conversation
- Which functions are already available for our team, and which are still in early access?
Kauz
Kauz Cowork in the aiWorkplace
In the aiWorkplace, Kauz Cowork handles multi-step orders up to a finished file. The Düsseldorf-based platform can analyse material, research on the web and produce presentations, spreadsheets, documents or web pages. Company templates are taken into account. Folders from OneDrive or SharePoint are also mentioned. The process remains visible; fixed review rules check totals and sources, for example. A session budget limits consumption and halts processing when the set limit is reached.
- Agent action / service
- Evaluate material and web sources, create, check and improve Office files and web pages.
- Integration
- OneDrive and SharePoint as file sources; output including PowerPoint, Excel, Word and HTML.
- Controls and approvals
- Visible workflow, fixed review rules, session budget with stop and configurable approval of web pages.
- Assessment
- Worth considering for departments with recurring reports, quotes and presentations.
- Question for your conversation
- Which review rules can we add for our templates and calculations, and what happens at a budget stop?
Kinaxis
Maestro Agents and custom supply chain agents
Kinaxis connects agents, workflows and optimisation models for controlling operational processes. Maestro Agents monitor changes, investigate exceptions and coordinate multi-step actions within the platform and across connected systems. Reusable capabilities, triggers and approvals form the building blocks. In addition, Kinaxis develops solutions with customers for specific operational problems. For industrial companies, it is particularly relevant how agents obtain the current planning context and which changes to stocks, capacities or orders are actually approved.
- Agent action / service
- Agents investigate operational exceptions and coordinate multi-step actions across connected systems.
- Integration
- Kinaxis Maestro and connected company systems.
- Controls and approvals
- Role-based access, auditability, explainable decisions and approval steps.
- Assessment
- Worth considering as a platform and development partner for industrial companies with complex supply chain planning.
- Question for your conversation
- How does the planning context stay up to date, and which changes may agents carry out only after approval by our dispatching team?
KNIME
KNIME AI Agents and Business Hub
KNIME uses visual workflows as tools for AI agents. These can process data and carry out tasks via internal or external services. Agent processes can be deployed as applications or services via the Hub. The platform describes customisable controls and the separation between data access and AI processing. KNIME is an international provider with KNIME GmbH in Konstanz. The offer is of particular interest to teams that already build data processes with KNIME.
- Agent action / service
- Agents use self-built workflow tools for data processing and task execution.
- Integration
- KNIME data connectors, various model providers and MCP workflows provided as a service.
- Controls and approvals
- Customisable workflow controls, visible agent behaviour and separation of data access and AI processing.
- Assessment
- suitable for analytics and automation teams with existing visual KNIME workflows.
- Question for your conversation
- Which existing workflows are approved as agent tools, and who checks their access to the original data?
Kollie AI
AI phone agent with meeting booking
Kollie AI documents an appointment booking function for telephone agents. The agent asks for the details needed for the appointment, proposes an available time slot and books it after the caller confirms. Google Calendar, Outlook and Microsoft Bookings can be connected. For several staff members, the documentation also describes a distribution of appointments. The function is aimed at teams that want to handle telephone enquiries through to a confirmed booking and specify fixed conversation and calendar rules for this.
- Agent action / service
- After confirmation during the conversation, books an appointment in a connected calendar.
- Integration
- Google Calendar, Outlook and Microsoft Bookings.
- Controls and approvals
- The caller confirms the appointment before booking; calendar and distribution are configured.
- Assessment
- relevant for service and consulting teams with several appointment recipients.
- Question for your conversation
- How does the appointment distribution take account of qualification, absence and calendars that are already booked?
Langdock
Langdock Agents
Langdock offers configurable agents with instructions, company knowledge and executable Actions. Direct integrations or MCP establish the connection to other applications. A described IT helpdesk example creates a Jira ticket after consent or prepares sending via Outlook. Agents can be shared in the workspace with individuals or teams. The offer comes from Langdock GmbH in Berlin and is a platform for internal company applications.
- Agent action / service
- Actions and MCP tools enable system actions, for example Jira tickets and confirmed Outlook sending.
- Integration
- MCP, Jira, Outlook as well as access via Slack and Microsoft Teams according to the product page.
- Controls and approvals
- The product page describes confirmation processes for Actions and selected service examples.
- Assessment
- relevant for internal teams that want to connect shared AI agents with workplace applications.
- Question for your conversation
- Which Actions need explicit confirmation, and which permissions apply when an agent is shared?
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