This partial overview contains the full profiles from 2moove technologies GmbH to LoyJoy GmbH. You can find further suitable providers in the topic overview. The classification determines the placement of the profile, not an exclusive specialisation.
Assign product and document version unambiguously
A technical answer must match the specific product and its version. Describe product series, variants, document versions and the details a user has to bring. If the assignment is unclear, a chatbot should ask follow-up questions or offer the agreed next step, rather than silently using a similar manual.
Check with the specialist team which documents count as a valid source. Internal notes, old manuals and approved instructions must not be treated alike merely because of similar terms.
Separate information retrieval from specialist decisions
Determine whether the application finds documents, takes in a case in a structured way or proposes an action. Different review requirements follow from this. For safety-relevant work, the responsible specialist department must define the permissible scope and the approval route.
Inclusion in this selection means only that a corresponding chat offer is publicly described. It does not confirm suitability for safety-critical decisions, any certification or successful use at your plant.
Full provider profiles: 0–Lo
46 companies in this selection. Alphabetical, without ranking.
AI chatbots for customer service and internal knowledge
2moove develops AI chatbots for customer service and internal knowledge questions. Website bots can answer questions, record appointments and exchange data with CRM or ticketing systems. For employees, knowledge bases are connected that provide answers from their own documents with source references.
Custom implementation with pilot, data connection and operation
AI assistants for company knowledge and technical maintenance.
ADEAL Systems from Neu-Isenburg develops AI assistants based on company data. The offer page describes, among other things, an internal search with chat function and a maintenance assistant that links language models with operating instructions.
Project development from data analysis and an MVP to extension to further areas of the company.
Neu-Isenburg, registered office: Wernher-von-Braun-Str. 5, 63263 Neu-Isenburg. The legal notice as read names the legal entity and this address. Location evidence Neu-Isenburg
To clarify for the specific offer
Some further chat functions in the showcases are expressly described as in preparation. These are not presented as available references.
adesso Mobile Solutions is a business line of adesso SE in Dortmund. The published STIHL reference describes an AI chatbot that supports specialist dealers with questions on spare parts and technical information. The service consists of developing and integrating a customer-specific application.
Project development and integration; specific current scope of services on request
Dortmund, registered office: Adessoplatz 1, 44269 Dortmund. Location according to public provider source. Location evidence Dortmund
Essen, branch: Kennedyplatz 5, 45127 Essen. Location according to public provider source. Location evidence Essen
To clarify for the specific offer
The current project price and minimum scope for smaller businesses cannot be derived from the reference. Further developments of the spare-parts diagnosis are described as ongoing or planned work.
Under Agenda Intelligence, Agenda bundles several AI functions for law firms, accounting offices and companies. A help chat answers questions about the applications; Lohn-Xpert provides fully worded answers to payroll questions with source references.
Functions and specialist offers within the Agenda software portfolio.
Rosenheim, business address: Oberaustraße 14, 83026 Rosenheim. Company address according to the official provider source as opened. Location evidence Rosenheim
AI chatbots for technical service and spare-parts questions
All for One Customer Experience develops dialogue solutions for service and support. The AI chatbots described help with spare-parts questions and with searching documentation and repair instructions. If needed, a service ticket is created from the chat or the conversation is handed over to employees.
Project-based implementation with integration into service processes.
Karlsruhe, registered office: Amalienbadstraße 41, Bau 54, 76227 Karlsruhe. German company with registered office in Karlsruhe, HRB 720781 Mannheim. Location evidence Karlsruhe
Bielefeld, branch: Philipp-Reis-Platz 1a, 33602 Bielefeld. Location list expressly assigns Bielefeld to Customer Experience GmbH. Location evidence Bielefeld
Ratingen, branch: Balcke-Dürr-Allee 11, 40882 Ratingen. Location list expressly assigns Ratingen to Customer Experience GmbH. Location evidence Ratingen
To clarify for the specific offer
Check the scope of services, contracting party and operating model in the specific offer.
Internal AI assistants and chatbots for manuals, work instructions and product knowledge
Crämer IT-Solutions from Menden implements AI assistants for questions about manuals, work instructions and product documents. The services page describes answers from approved documents with source references. For customer enquiries, a connection to the live chat of a 3CX telephone system is also offered.
Consulting and technical implementation; private cloud or operation at the customer's site is offered in addition
ART-KON-TOR Digital builds internal AI knowledge assistants based on company documents. The solution described combines a browser chat with source display, connected repositories and access rights; Open WebUI and AnythingLLM, among others, are named as a basis.
Project implementation on an own AI server or in hosting with ongoing maintenance
Asseco Solutions from Karlsruhe offers an AI assistance directly in APplus with Elly Help. Users receive answers on functions, processes and support topics in a text chat. For this, the assistance draws on the information provided for the product and the context of use.
AI mentor for company documents and technical support
Batix offers batixAI, a customisable chat assistant for mid-sized businesses. It integrates internal documents and data sources; Batix names knowledge questions, reporting by chat and support in production and service, among others, as applications.
Own solution with data integration and adaptation to the use case
Because Software offers an AI help as an optional preview function in easyJOB 8.1. The chat answers operating questions based on the manufacturer's documentation; according to the provider, data from the customer database is not used for this function.
Help chat that can be activated optionally for cloud and on-premise customers of easyJOB 8.1.
Germering, business address: Untere Bahnhofstraße 38a, 82110 Germering. Company address according to the official provider source as opened. Location evidence Germering
To clarify for the specific offer
Take into account the preview status and activation by the easyJOB supervisor.
Website chat for support questions from manuals and FAQ
Mümken AI from Rhede sets up an AI agent for website chat and customer mailboxes. Answers draw on manuals, FAQs and previous replies; complex cases are passed on with a summary. Introduction begins with a test phase in which the customer team reviews the answers.
Custom set-up and maintenance of the knowledge base; scope of channels is agreed in advance.
AI service bot for operation, maintenance and error codes
Q-KI offers a service bot in a pilot phase and project-based RAG implementation. The bot answers questions on vehicle maintenance using manuals and error codes; input is intended as text, image or speech.
Service bot in pilot phase with available demo; custom Field AI implementation.
KLIO answers questions about documents with source references.
ClassiX offers KLIO, an AI chat for own document collections. Employees or customers can ask questions about, for example, manuals, assembly instructions and product information; answers refer to the sources used.
SaaS subscription or on-premises solution; interfaces for integration are offered.
Hamburg, business address: Oehleckerring 11, 22419 Hamburg. The legal notice as read names the legal entity and business address. Location evidence Hamburg
To clarify for the specific offer
Clarify the scope of functions, data sources and operational responsibility in the specific offer.
AI agent Kollege and custom-developed knowledge chatbots
click solutions from Wismar offers the AI agent Kollege for internal questions on personnel, projects and office organisation. The company also develops knowledge assistants with RAG for HR, IT support and engineering, which make existing documents and systems accessible.
Product offer with integration as well as custom development of knowledge assistants.
Gen AI Chat for employees and Gen AI Chatbot for website and products
COMI from Leonberg offers an internal chat for company documents and a customer chat for websites, apps and products. The offer includes the connection of knowledge sources as well as integration via widget, API or SDK.
Own platform and project integration; operation at the customer's site, in a private cloud or as a managed service offered.
AI chat window for data and operating questions in Comarch ERP Enterprise
Comarch offers ChatERP, an AI assistant within ERP Enterprise. In the chat window, users can query information from the merchandise management system, ask operating questions and trigger selected tasks. The offer page as read labels ChatERP as a beta version.
Assistance function integrated into Comarch ERP Enterprise in the beta phase.
München, registered office: Riesstraße 16, 80992 München. The provider source as read names Comarch AG with business address Riesstraße 16, 80992 München. Location evidence München
To clarify for the specific offer
Clarify beta availability, approved actions and data processing before introduction.
Fourier AI for product knowledge and technical customer service
CONTACT Software offers Fourier AI, a chat assistant within the CONTACT Elements platform. It makes product-related information accessible for development and service; as a self-service chatbot it can also answer customer questions.
Extension of CONTACT Elements with Fourier Chat and cloud components
CATALYX AI develops chatbots for product questions, customer support and internal company knowledge. The offer page describes the ingestion of manuals and data sheets, source references in answers and the handover of unclear questions to employees.
Project set-up with subsequent operation and knowledge maintenance
Potsdam, registered office: Albert-Einstein-Straße 9H, 14473 Potsdam. Company address according to the official provider source as read. Location evidence Potsdam
Servity chatbot for knowledge base and service enquiries
DCON integrates AI chats into the service management platform Servity. The chatbot answers questions from the knowledge base and its attachments; chat agents can additionally trigger tickets, orders and research.
Servity with AI functions, introduction project and SaaS or on-premises operation.
Kaiserslautern, business address: Europaallee 31, 67657 Kaiserslautern. Company address in the legal notice as opened. Location evidence Kaiserslautern
Internal AI chats for documents and technical knowledge.
Deep5 builds knowledge systems in which employees ask questions in a chat window and receive answers with sources. The company names manuals, price lists, drawings and tables, among others, as data sources.
Custom implementation from pilot to rollout, on own servers or in a private cloud.
Gifhorn, business address: August-Horch-Str. 2, 38518 Gifhorn. The legal notice as read names the legal entity and business address. Location evidence Gifhorn
To clarify for the specific offer
Current address in Gifhorn used; an older indexed version of the legal notice still names Braunschweig.
DEJ Technology from Elmenhorst-Lichtenhagen develops custom AI agents and software. The services page describes a chatbot prototype for supporting the software rotorsoft, whose first test version was used internally.
Project-based design and development with Microsoft tools as well as custom software development.
Elmenhorst-Lichtenhagen, registered office: Zu den Tannen 1a, 18107 Elmenhorst-Lichtenhagen. Business address and provider named on the official page as read. Location evidence Elmenhorst-Lichtenhagen
To clarify for the specific offer
The published chatbot reference describes a test version. Productive use at the end customer is not claimed.
Business GPT for employees and company-related knowledge questions
Telekom MMS offers Business GPT, an AI environment for employees. Internal documents and data sources can be integrated; the applications described range from knowledge questions to expert chats on product configuration.
Own company solution with consulting, data connection and integration
Dresden, registered office: Riesaer Straße 5, 01129 Dresden. Company address according to the legal notice as read. Location evidence Dresden
To clarify for the specific offer
According to the services page, the offer is aimed particularly at medium-sized and large companies. The specific project scope and economic suitability for small businesses are to be clarified.
DEVDEER implements AI assistants on Microsoft Azure that generate answers from internal documents and databases. The service offer also describes IT help in chat, in which assistants use connected ticketing systems and carry out actions after defined approvals.
Project-based development, integration and operation on Azure.
DigiRift develops AI chatbots for customer questions, internal knowledge and IT support. The offer includes KIOS as well as customised solutions with interfaces to CRM and ERP systems.
Development, system integration and support of chatbots.
Hamburg, business address: Rothenbaumchaussee 17, 20148 Hamburg. The legal notice as read names the legal entity and business address. Location evidence Hamburg
To clarify for the specific offer
Clarify the scope of functions, data sources and operational responsibility in the specific offer.
Custom AI chatbots for customer service and technical support
digitalklang develops AI chatbots and integrates them into existing applications. The services page describes a prototype for technical B2B enquiries that provides product information and, if needed, forwards to employees.
Design, prototype, custom development, integration and operation.
Berlin, business address: Prinzenstraße 84, Aufgang 2, 10969 Berlin. Business address according to the legal notice as opened. Location evidence Berlin
Smart Knowledge Chat for technical company knowledge
DOCUFY from Bamberg offers JUNOfy, a knowledge platform with AI chat. The Smart Knowledge Chat makes service manuals, parts lists and design data, among others, accessible to employees in service, production and development.
Knowledge platform with connection of company data sources
Bamberg, registered office: Kirschäckerstraße 27, 96052 Bamberg. Company address according to the provider's legal notice as read. Location evidence Bamberg
doubleSlash develops chatbots intended to answer questions about machines and their data. The approach described links current or historical machine data with documents such as operating instructions and is aimed at industrial applications.
Project-based AI integration; local LLMs or SaaS depending on the project.
Friedrichshafen, registered office: Otto-Lilienthal-Str. 16, 88046 Friedrichshafen. Company address according to public provider source. Location evidence Friedrichshafen
To clarify for the specific offer
Check data sources, required interfaces and the scope of custom development on a project basis.
elbmind develops digital assistants and RAG applications for companies. One field of use described is access to distributed technical documents by sales and service.
Consulting, implementation and integration, including in the Microsoft environment
Empolis offers AI chatbots for the customer service of complex products and plants. According to the provider, the solution accesses service knowledge and shows sources for its answers; machines with many variants are also named as fields of use.
Knowledge platform with modelled knowledge base and generative dialogue function, according to the provider.
Kaiserslautern, registered office: Europaallee 10, 67657 Kaiserslautern. Company address according to public provider source. Location evidence Kaiserslautern
To clarify for the specific offer
Clarify the specific product edition, required modules and usage limits of the chatbot.
AI chatbots and RAG systems for customer service and internal knowledge.
EXORD develops AI chatbots and connects language models with company data. The RAG service includes answers from manuals, guidelines and project documentation as well as customer support based on product documentation and previous tickets.
AI chat agents for enquiries, sales and service via website and messenger
Future Ops Solutions from Olfen sets up AI chat agents for website and messenger. The services page distinguishes between capturing enquiries, supporting sales and handling service questions. Answers are meant to be based on the company content provided; missing information is, according to the provider, passed on to the team.
Set-up, system connection and support according to the service offer
Olfen, registered office: Liesl-Karlstadt-Weg 6, 59399 Olfen. Location according to public provider source. Location evidence Olfen
To clarify for the specific offer
The specific models used, subcontractors, channels and operating conditions must be checked in the respective offer. General data protection and security promises were not confirmed.
Genow from Darmstadt offers an AI workspace for industrial sales. Users pose questions and tasks in natural language; the application works with product knowledge, company documents and connected systems.
Software platform with introduction and data integration
Managed AI customer service chat with company knowledge and CRM or ticket integration.
handz.on sets up AI chatbots for recurring customer questions and takes over technical operation. Approved content forms the knowledge base; interfaces can connect CRM, databases or ticketing systems. Open enquiries are handed over to a suitable next point of contact.
Set-up and ongoing operation in a server environment or customer infrastructure
Custom AI chatbots with company knowledge and system integration
Head and Code from Bremen develops AI chatbots for websites, online shops and internal questions. Implementation can make approved documents, product data and technical documents accessible via RAG and connect existing systems.
Design, custom development, testing and ongoing further development.
Internal AI chat with RAG and managed infrastructure
HostSpezial offers internal AI chats and the integration of own company documents under ki·spezial. The offer ranges from the selection and set-up of the language models via hardware and integration to ongoing operation.
KIS:UI platform as well as set-up on customer servers or rented infrastructure and optional operation.
Lichtenfels, registered office: Alte Coburger Str. 2, 96215 Lichtenfels. Company address according to the public legal notice. Location evidence Lichtenfels
To clarify for the specific offer
Clarify the specific platform licence, the scope of the technical document connection and ongoing operating services in the offer.
AOIT GmbH shares address and management but, according to the legal notice, is a separate legal entity with a different register number.
Chat for documentation and operational data in IFS Cloud
IFS.ai Copilot answers questions in IFS Cloud about the software, integrated documents and business data. Context-specific functions support service and maintenance, among others; scope and permissions depend on the version and configuration used.
Assistant integrated into IFS Cloud with administrative set-up.
Nürnberg, registered office: Bahnhofstr. 2, 90402 Nürnberg. Company address according to the official provider source as opened. Location evidence Nürnberg
Integrated chatbot for FELIOS and production planning processes
INFORM from Aachen offers an integrated chatbot in the production planning system FELIOS. It supports users with questions on software functions and planning processes. The offer relates to the use of FELIOS in mechanical and plant engineering and in manufacturing.
Aachen, registered office: Pascalstr. 35, 52076 Aachen. The provider source as read names INFORM Institut für Operations Research und Management GmbH with business address Pascalstr. 35, 52076 Aachen. Location evidence Aachen
To clarify for the specific offer
Check the current version, activation and accessible planning information of the chatbot.
Intershop offers the Copilot for Buyers as a purchasing and service assistant for B2B commerce. The chat function uses product and customer data as well as technical documentation, for example for spare-parts search, reorders and questions after purchase.
Product module in the Intershop commerce environment
Custom AI chatbots and knowledge assistants with integration into specialist systems.
jambit develops dialogue-based AI assistants for product questions, internal knowledge and support. The solutions connect existing databases and documentation with a chat interface and can be integrated into ERP, MES, PLM or service portals. The services page also describes FAST, a technical field service assistant.
Custom development, integration and optional operation
KNOWRON offers an AI assistant for employees in production and technical service. The provider describes a chat with machine knowledge that is meant to help in finding solutions and analysing patterns.
Web, app and widget access as well as embeddable service platform, according to the provider.
Development of written AI assistants for customer and service enquiries
ClassicLink AI from Pforzheim develops AI chatbots for websites. They answer recurring questions, capture missing details on service cases and pass the conversation context on to employees. The public services page separates written chat from optional telephone assistance.
AI chat for production data and technical questions
OperAID's AI assistant answers questions on production data and supports the investigation of faults. The product page describes a live chat as well as integration into communication channels such as Slack and WhatsApp. The function complements the OperAID platform for production processes.
AI assistant within the OperAID production platform
Winterbach, business address: Fabrikstraße 33, 73650 Winterbach. Provider and address are named in the provider source as read. Location evidence Winterbach
To clarify for the specific offer
Available machine data, communication channels and scope of functions depend on the respective integration.
RAG knowledge assistants for internal and technical documentation
LeonLab develops knowledge assistants with question input and answers from approved documents. The applications make internal processes, service knowledge or technical documentation accessible and show the passages found for the answers.
Custom development including source connection, answer interface and agreed test questions.
LMIS develops AI solutions for customer service. One chatbot scenario offered uses product information to support service employees or to answer customers' questions directly.
Project-based development and integration with optional operation
Internal knowledge bots for company documents and service teams
Local-IT-Partner from Saarburg implements internal AI assistants for companies. The knowledge bots described answer questions in the chat based on own PDFs or SharePoint content and refer to the sources. In addition to development, the IT services company also offers operation and maintenance.
Pilot project, custom development and supported operation
Saarburg, registered office: Güterstr. 2a, 54439 Saarburg. Business address according to the official provider source as read. Location evidence Saarburg
Platform for AI agents in customer service and sales via chat, and also by telephone
LoyJoy from Münster offers a platform for AI agents in customer service and sales. Companies can use it to create chat applications that answer questions and handle processes connected to existing systems. Creation takes place via the LoyJoy Manager; if needed, the provider offers support from its delivery team.
Software platform with own creation or support from the delivery team
Münster, registered office: Kapuzinerstraße 20, 48149 Münster. Postal address according to the legal notice; visitor address Mauritzstraße 23, 48143 Münster. Location evidence Münster
To clarify for the specific offer
The choice of language model, data processing and available integrations depend on the configuration. Provider information on hosting and security was not independently verified.
