IT and service reporting for operations, costs and support
IT management wants to know why processing time and costs are rising. First clarify with the service team whether waiting times, reopenings and handovers are included in your KPI.
33 specialist profiles and the additional offer from T-NEX
34 of 34 entries
Publisher's offer first · Other entries alphabetical
T-NEX
Publisher’s own offer
Dynamic AI Reporting · Custom analysis
The T-NEX product illustration shows a Plan / Actual comparison for IT costs by work area. An IT team can use its own cost report as a reference and examine how variances can be broken down further.
Example question Does the budget variance arise in operations, in projects or in service?
Atera supports analytical reports that can be scheduled for technicians and customers. Dashboards complement the regular output. For comparing two reporting periods, it makes sense to record changes to the customer base, device lists and filter conditions in a traceable way.
Assessment: IT service providers with recurring service reports in Atera.
Suitable tasks
Scheduled customer reports; Reports for technicians
Data and integration
Operations and service data recorded within Atera.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which analyses can be provided automatically for each customer group?
Atlassian continues its former analytics function under the name Insights. Dashboards can analyse data from the Atlassian environment. Usability depends on the products used and the plan, in particular for access to the Atlassian Data Lake.
Assessment: Teams with several Atlassian products and shared service or project KPIs.
Suitable tasks
Service reports; Cross-project analyses
Data and integration
Data from the Atlassian Data Lake by product and plan.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which data is accessible with your cloud plan and which permissions apply in the dashboard?
BMC Helix offers dashboards and an onboarding offer for reporting in service operations. For the project, it should be established which Helix data feeds the desired overview and which KPIs require business sign-off. The scope of the onboarding service is to be considered separately from ongoing operation.
Assessment: Organisations with a BMC Helix environment and a need for coordinated operations reports.
Suitable tasks
IT service dashboards; Reporting onboarding
Data and integration
Service and operations data provided for the Helix analysis.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which dashboards, integrations and customisations does the onboarding offer include?
Centreon combines the monitoring of IT infrastructure and networks with dashboards and customisable reporting. For a recurring operations report, the technical view of individual components and the condensed view for service owners must be defined separately.
Assessment: IT operations with distributed locations and monitored infrastructure services.
Suitable tasks
Infrastructure reporting; Location overviews
Data and integration
Infrastructure and network data recorded by Centreon monitoring.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which measurements must be combined to make a statement about a complete service?
Checkmk combines ongoing system monitoring with dashboards and SLA reporting. The view of a business service can take technical dependencies into account. Before introduction, operations and business owners should clarify which monitored components actually belong to the service being reported.
Assessment: IT departments that want to consolidate technical measurements at service level.
Suitable tasks
SLA reporting; Operations dashboards
Data and integration
Hosts, services and dependencies recorded in Checkmk monitoring.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which edition and which modelling do you need for the planned SLA reports?
Splunk Enterprise enables reports and custom dashboards for operational data. Users can search events and provide results as a visualisation. A report on incidents is only as complete as the connected event sources and the rules that assign entries to an incident.
Assessment: IT operations as well as security and operations teams with extensive event data.
Suitable tasks
Event reports; Operational dashboards
Data and integration
Operations and event data ingested into Splunk.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which event sources and retention periods are required for the intended report?
Olly answers questions based on logs, KPIs, traces and alerts in Coralogix. The focus is on the operation of applications. For a service report, the team can recreate a known incident and check whether the generated analysis correctly narrows down the affected period and the associated data sources.
Assessment: Operations teams investigating service KPIs and incidents
Suitable tasks
Incident analysis; Service KPIs; Querying several telemetry sources
Data and integration
Coralogix logs, metrics, traces and alerts
AI functions
Questions in natural language
Operating model
Clarify provision and data region with the provider.
Pricing basis
Clarify price and scope of services with the provider.
Check before selecting
Check the evidence for attributing an incident to a service against the raw data.
Bits Data Analysis identifies suitable tables for a business question, generates SQL and runs the query on the connected warehouse. Operations and business data can also come together in one analysis. One example is investigating whether an incident and a drop in orders occurred in the same period.
Assessment: Companies with Datadog and a connected data warehouse
Suitable tasks
Business KPIs; Technical and commercial analysis; Repeatable queries
Data and integration
Connected data warehouse and Datadog observability data
AI functions
Questions in natural language
Operating model
Clarify provision and data region with the provider.
Pricing basis
Clarify price and scope of services with the provider.
Check before selecting
Compare the time reference, granularity and permissions of both data sources.
Dynatrace Intelligence generates a DQL query for dashboards and notebooks from a user question. According to the documentation, users can either have only the query generated or run it. For reviewing an operations report, it is therefore possible to first trace which services, time windows and measured values the draft actually includes.
Assessment: Platform operations and IT controlling with Dynatrace data
The Agent Builder can create visualisations and dashboards for Kibana in dialogue. The results can be saved as dashboard objects and edited further. For IT operations, a test with known error events is sensible, in which a time series, filtering to one service and the technically correct aggregation are checked together.
Assessment: Organisations with existing Elastic data sets
Finout's Investigation Agent connects the costs, utilisation and metadata of a resource. For a reported anomaly, it provides an explanation as well as the measured values used and information on responsibility. The offer is therefore suitable for joint work on a cost report by FinOps and technical owners.
Assessment: FinOps teams with verifiable assignments to cost owners
Suitable tasks
Investigating cloud costs; Explanations of cost findings
Data and integration
Cost, usage and allocation information in Finout
AI functions
Draft comments
Operating model
Clarify provision and data region with the provider.
Pricing basis
Clarify price and scope of services with the provider.
Check before selecting
Include missing tags and shared resources as separate test cases.
Freshdesk Analytics includes reports on ticket volume and handling in customer service. Which predefined and configurable analyses are available differs by plan and product variant. This is relevant when choosing between helpdesk and omnichannel operation.
Assessment: Service managers with Freshdesk as their ticket system.
Suitable tasks
Ticket volume; Helpdesk performance
Data and integration
Tickets and service activities in Freshdesk
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Check the operating model and data location in the offer.
Pricing basis
Clarify the price and required modules with the provider.
Check before selecting
Check ticket volume and handling across the channels actually used in the plan offered.
The Grafana Assistant supports the analysis of technical KPIs, logs and traces in Grafana Cloud. Queries or dashboards for operations can be created from a natural-language request. An existing overview of database performance, whose data series, units and analysis intervals are known, is a suitable reference.
Assessment: IT and platform teams with Grafana Cloud
Suitable tasks
Service KPIs; Database dashboards; Operations analyses
Data and integration
Metrics, logs, traces and other sources accessible to Grafana
AI functions
Questions in natural language; Create reports / charts
Operating model
Clarify provision and data region with the provider.
Pricing basis
Clarify price and scope of services with the provider.
Check before selecting
Check the selected data source, measurement interval and aggregated values in the generated panel.
Halo offers reporting and analytics for its own service platforms. For an IT team, KPIs on processed cases and on the fulfilment of agreed service levels are relevant, for example. Comparison with the actual ticket inventory helps in checking filters and groupings.
Assessment: Service desks and service providers with Halo processes.
Suitable tasks
Service reports; Ticket dashboards
Data and integration
Case data maintained in the Halo application in use.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which reports can be provided separately by customer, team and responsibility?
Harness organises cloud costs into views by teams, providers, services or AI workloads. Natural-language queries can be used to select the appropriate accounts and resources. A sensible test scenario is cost centres to which only part of the infrastructure used is clearly assigned via tags.
Assessment: FinOps and platform teams with several areas of responsibility
Suitable tasks
Cloud costs by team; AI infrastructure costs; Cost allocation
Data and integration
Billing and resource information of connected cloud environments
AI functions
Questions in natural language
Operating model
Clarify provision and data region with the provider.
Pricing basis
Clarify price and scope of services with the provider.
Check before selecting
Have automatically derived assignments marked separately from explicitly set tags.
With the Query Assistant, Honeycomb supports translating a question phrased in English into a query for technical observability data. A suitable task is the investigation of response times for a particular service. The result depends, among other things, on whether the right population and the appropriate percentile were queried.
Assessment: Development and operations teams with instrumented services
Suitable tasks
Technical service analysis; Performance KPIs; Query drafts
Data and integration
Observability data available in Honeycomb
AI functions
Questions in natural language
Operating model
Clarify provision and data region with the provider.
Pricing basis
Clarify price and scope of services with the provider.
Check before selecting
Check the aggregation and the restriction to the requests actually affected.
Icinga creates availability reports from monitoring results recorded over time. Hosts or services can be grouped for an analysis. Use and interpretation require a shared rule on which times and states feed into the agreed service KPI.
Assessment: IT operations with Icinga and defined availability targets.
Suitable tasks
SLA reports; Availability analyses
Data and integration
Monitoring results of hosts and services recorded via Icinga.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which interruptions and planned downtimes count towards the agreed SLA?
Intercom analyses incoming conversations and load peaks of the service team. The documentation also explains when certain ticket types appear in filters and analyses. The report is therefore suitable for planning service hours and analysing frequently occurring issues.
Assessment: Service and support teams with customer conversations in Intercom.
Suitable tasks
Service volume; Workload in customer service
Data and integration
Conversation, ticket and response data in Intercom
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Check the operating model and data location in the offer.
Pricing basis
Clarify the price and required modules with the provider.
Check before selecting
For a case without a customer reply, check whether it appears in the expected KPI.
Ivanti documents working with reports within Neurons for ITSM. The analyses access cases and other business data in the service context. Before making them available to a larger group of users, business owners should define the desired perspectives and access restrictions.
Assessment: IT service teams with Ivanti Neurons for ITSM.
Suitable tasks
ITSM reports; Analysis of service cases
Data and integration
Data from Neurons for ITSM available for the respective report.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which reports may individual service groups and which may central management retrieve?
LogicMonitor can run a dashboard as a report at set times and distribute it. The function is of interest to operations managers who have to present the same technical KPIs regularly, internally or to customers. The dashboard configuration determines which excerpt of the measurement data appears in the report.
Assessment: IT teams and service providers with recurring technical reporting.
N-central Analytics supports the creation and export of reports in the N-able environment. For an IT service provider, a recurring customer overview can thus be produced from ongoing operations data. The desired group of recipients determines which devices and locations may be included in the report.
Assessment: Service providers and in-house IT teams with N-central.
Suitable tasks
Exporting reports; IT customer overviews
Data and integration
Operations data from N-central.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
How are customer-specific filters checked before a report is issued?
New Relic AI translates questions about monitored systems into the query language NRQL and can display the results immediately. The area of use is technical operations data. A recurring report can, for example, examine critical incidents in a defined period, provided that severity and affected application have been clearly defined.
Assessment: IT operations with data in New Relic
Suitable tasks
IT operations KPIs; Queries on incidents
Data and integration
Telemetry and incident data recorded in New Relic
AI functions
Questions in natural language
Operating model
Clarify provision and data region with the provider.
Pricing basis
Clarify price and scope of services with the provider.
Check before selecting
Trace the generated query, time window and classification of incidents.
NinjaOne provides reports based on its endpoint management. These can be used, for example, for regular reconciliations between the IT service provider and the customer. Their informative value presupposes that the devices concerned are recorded in the system and assigned to the correct customer or location.
Assessment: IT teams and managed service providers with NinjaOne endpoint management.
Suitable tasks
Endpoint reports; Customer reporting in IT service
Data and integration
Devices and operations data managed via NinjaOne.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which devices drop out of a report selection if they are offline for longer?
nOps bundles reports and dashboards on cloud, Kubernetes, SaaS and AI costs. Finance and engineering teams can view spending from different angles. For the provider comparison, an actually invoiced period is sensible, in which the total and the distribution of shared costs can be checked together.
Assessment: Organisations with distributed cloud and infrastructure costs
The OpenObserve assistant generates queries and dashboard panels for operations data from English descriptions. Error events can be aggregated for an analysis. A sensible test is the comparison of two versions of an application. In this, the observation period and the number of requests processed in both groups must be traceable.
Assessment: IT teams with log and observation data in OpenObserve
PRTG can prepare values recorded in monitoring for a period as a report. This makes it possible, for example, to produce recurring statements on the monitored infrastructure. The selection of sensors is decisive, since a report only reflects the part of operations that was actually observed.
Assessment: Companies with PRTG and regular reports on IT infrastructure.
ServiceNow offers a package with dashboards and indicators for IT service management. Service staff can inform themselves about their own work and that of their team. Time series make it possible to observe changes in the process and the development of operational KPIs.
Assessment: IT service organisations that use ServiceNow for their processes.
Suitable tasks
IT service reports; Process indicators
Data and integration
ITSM process data and Performance Analytics indicators in ServiceNow
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Check the operating model and data location in the offer.
Pricing basis
Clarify the price and required modules with the provider.
Check before selecting
Clarify the release, required packages and access to team data and historical indicator values.
The SolarWinds Platform supports the management and display of reports for supported products. Infrastructure teams can use it to prepare monitoring data from a defined period. Which data is available depends on the modules used and the objects recorded.
Assessment: IT operations with existing SolarWinds products.
Suitable tasks
Technical reports; Network and infrastructure analysis
Data and integration
Monitoring data of the SolarWinds modules in use.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Does the documented reporting function apply to your specific product combination?
SysAid offers analytics for IT service management. Overviews for operations and the responsible teams can be created from case and service data. For later comparability, uniform definitions for ticket volume, processing time and responsibility are required.
Assessment: IT service desks with documented processes in SysAid.
Suitable tasks
Analysing service performance; Ticket reports
Data and integration
Service management data maintained in SysAid.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which KPIs and detailed views are available in the edition offered?
TOPdesk provides management overviews and reporting for service organisations. KPIs there can help to assess the workload and performance of a service team. For introduction, users should first jointly define a reporting period and the case types to be included.
Assessment: Service managers and IT teams with TOPdesk.
Suitable tasks
Management overviews; Service team reporting
Data and integration
Case data from the TOPdesk system in use.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Which differences in ticket handling distort a comparison between teams?
The FinOps Agent answers questions about the cloud costs available in Vantage and can create and adjust reports or dashboards. Before a cost report is released, the allocation of shared resources and the treatment of discounts in particular should be reconciled with a known invoice.
Assessment: Cloud owners and finance teams with joint cost management
Zabbix can provide selected dashboards as scheduled reports. An operations team can use this to distribute technical overviews at fixed intervals. For reliable output, dashboard rights, time reference and the services required for report generation, among other things, must fit together.
Assessment: Organisations with Zabbix monitoring and fixed internal or external report recipients.
Suitable tasks
Automated monitoring reports; Dashboard output
Data and integration
Data monitored in Zabbix for the selected dashboard view.
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Clarify the operating form for the chosen output.
Pricing basis
Check the licence scope and terms with the provider.
Check before selecting
Whose permissions are used to generate the scheduled dashboard view?
Zendesk Explore provides an overview of ongoing service operations. Individual KPIs may be updated in different ways. Anyone looking at current ticket volume alongside a historical report should know the time basis of both views.
Assessment: Service managers with operational control in Zendesk.
Suitable tasks
Service monitoring; Ticket volume
Data and integration
Ticket and activity data from the Zendesk products in use
AI functions
Not documented as a function in the sources consulted. This does not mean that no AI is offered.
Operating model
Check the operating model and data location in the offer.
Pricing basis
Clarify the price and required modules with the provider.
Check before selecting
Compare the arrival time of a test ticket with when it appears in the live and historical report.
