Article

The business case for GRC software: calculating costs and benefits

A sound business case compares current operations with specific alternatives. It shows implementation effort, recurring cost and evidenced benefits over the same period.

T-NEX GmbHFirst version: Updated: Editorial policy
In daily work

State the decision and its alternatives

Start with a concrete problem, such as inconsistent registers, slow report preparation or overdue actions. Identify the processes affected and the desired result. Compare controlled continuation, extending existing applications and purchasing a new solution. Use the same functional scope and period for all options. The calculation below is an original working model, not a supervisory prescription.

Overview

Measure current effort

For representative cases, record annual volumes and processing time, including coordination, searching and rework. Separate recurring register maintenance from support for a particular audit. Record the measurement period, sample and uncertainties. Do not count staff time and an external invoice twice for the same service.

Overview

Include the full cost of the comparison period

Licence cost is only part of the project. Keep internal implementation capacity visible even where it creates no additional cash outflow.

Cost areaOne-off or recurringEvidence needed
Data cleansing and migrationOne-off, potentially repeated runsVolumes and work estimates
Configuration and interfacesOne-off plus future changesProposal with a defined scope
Licensing, hosting and serviceRecurringContract proposal and pricing basis
Content ownership and administrationRecurring internal capacityRoles and estimated hours
Training and transitionInitial and later onboardingParticipants and time
Exit and data handoverAt contract end or provided forExport, archiving and handover scope
Overview

Separate released capacity from cash savings

Net hours released = current process hours minus future process hours minus additional maintenance hours. An internal fully loaded hourly rate makes the capacity effect comparable. Cash benefits arise only when expenditure actually falls, for example external support or overtime. Using released time to improve controls creates a business benefit, not an automatic payroll reduction.

Overview

Check the logic with a small example

Illustrative arithmetic only, not customer results: a process currently requires 1,200 hours per year. Assume 700 hours of processing after implementation and 100 additional hours of maintenance and administration. This releases 400 hours. At an assumed internal rate of EUR 75, the capacity value is EUR 30,000. If no payments actually cease, the resulting cash-budget saving remains zero.

Overview

Define scenarios and decision criteria

Calculate cautious, expected and favourable cases. Vary implementation time, adoption, remaining work and recurring costs. Annual net cash effect = expenditure actually removed minus additional recurring expenditure. Treat one-off cash costs separately. Payback is meaningful only if net cash benefit is positive; with changing annual values, use cumulative cash flows. Evaluate control quality and traceability using explicit outcome measures, without treating hypothetical fines as certain savings.

FAQ

Frequently asked questions

Is there a general ROI for GRC software?

A percentage from another organisation cannot establish ROI for your bank. Use your own baseline data, proposals, remaining effort and actual adoption.

Can released capacity appear in the business case?

Yes. Report it as hours and capacity value. Separately demonstrate whether it reduces expenditure.

Can a mandatory measure be necessary without positive payback?

Yes. Meeting requirements and comparing economic alternatives are distinct questions. Show which suitable option meets the requirement at an acceptable cost.

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