AI companies in Malaysia · task 1 of 14
Which companies in Malaysia offer AI for customer service on WhatsApp, web chat and phone? (0 to L)
In short: This page lists 49 AI companies for customer service, WhatsApp and voice AI, alphabetically 0 to L, out of 98 on 2 pages. By region: Klang Valley 42, Northern region 1, Southern region 4 and Sabah, Sarawak and Labuan 2. Most common offering: AI products (35). Data as of 30 October 2026.
This cluster covers companies whose documented main offer is talking to customers who have already bought, whether on WhatsApp, the website, in an app or on the phone. 98 entries are currently listed across 2 pages.
Publisher: TNEX MALAYSIA SDN. BHD. (202501020717 (1622130-X)), Kuala Lumpur · Legal notice
All 1,054 AI companies in Malaysia
Buyers usually want enquiries answered around the clock in BM, English, Chinese or Tamil, with bookings and order status handled without extra staff. Voice assistants, AI in the contact centre and conversation analytics belong to the same task.
Selection question: Which languages and channels should your customers be able to use, and who takes over when the chatbot cannot continue?
What to look for when choosing
- Which languages does the solution handle in daily use (BM, English, Chinese, Tamil), and can that be shown in a test conversation with your own questions?
- Where are conversation logs and customer data stored, and who on the provider's team can read them?
- How is a conversation handed to a staff member, and what does that person see of the earlier exchange?
- Which interfaces to your WhatsApp Business API, ticketing system and CRM software exist, and who sets them up?
- Which references from companies of your size can the provider name, and who operates the solution after launch?
Publisher's own offering · not counted, not assessed against the inclusion criteria
T-NEX
Legal entity in Malaysia: TNEX MALAYSIA SDN. BHD. (202501020717) · Location: Kuala Lumpur · Offering: AI agents and custom software
T-NEX builds AI chatbots and customer service agents for websites, WhatsApp and messengers. They answer customer enquiries from the company's own documents, capture requests, pass them to the right team with a summary and work in English, Malay and other languages.
Each entry summarises what the company states on its own website, checked on the date shown. T-NEX has not verified these claims. Entries are not ranked; the order is alphabetical.
Customer service, WhatsApp and voice AI, 0 to L (49)
Klang Valley (42)
| Company | Location | Offering and sources |
|---|---|---|
| Accord Innovations · Registered name: ACCORD INNOVATIONS SDN BHD · Offering: Automation | Location: Cyberjaya · Selangor · address on website | Offering according to the company's website: From its Malaysian head office in Cyberjaya, Accord Innovations provides IT services. Its AI offering has two parts: a chatbot service with multilingual customer-support bots for websites, social media and messaging apps, and a Gen-AI service line covering consulting and roadmaps, AI engineers for hire, managed model fine-tuning and monitoring, and implementation of AI-driven service desk automation, virtual agents, knowledge search and document processing for enterprises. · Sources: offer page · offer page · contact page and company details · company page (aboutus) · Registration number: 201501032079 (1157399-V), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Accordia · Registered name: Accordia Global Sdn Bhd · Offering: AI products | Location: Shah Alam · Selangor · address on website | Offering according to the company's website: Accordia supplies Accordia Omni, a contact center platform that unifies voice, chat, helpdesk and social channels including WhatsApp, Messenger and Instagram. Its AI suite consists of the ACE chatbot, an AI voice bot, Cura for AI quality monitoring and Aura as agent assist for live chats and calls, plus call transcription and sentiment analysis. Further modules cover IVR, outbound dialer, call blending and WhatsApp eKYC, and the platform integrates with Microsoft Dynamics, Freshworks, Salesforce and Zoho Desk. · Sources: offer page · offer page · offer page · contact page and company details · company page (government) · Registration number: 201001035054 (918977-H), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| ACEiT · Registered name: AceTeam Networks Sdn Bhd · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: ACEiT is an IT group headquartered in Petaling Jaya, Selangor, that offers packaged AI solutions next to its cybersecurity, networking and unified communications services. The AI range consists of pre-built modular components (AI in a Box), an AI Agent Suite that handles inquiries, ticket triage and content generation through chat, voice and knowledge systems, assistants based on retrieval-augmented generation over company data, AI-driven IT monitoring with auto-ticketing, low-code AI workflows and custom deployment to a client's architecture. · Sources: offer page · contact page · company page (about-us) · company details · company page (aceit.asia) · company page (aceteam-digital) · Registration number: 201201014751 (988268-T), as shown on the website · checked on 24 October 2026. |
| AIRudder · Registered name: Airudder Technology MY Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · branch office · head office: Singapore | Offering according to the company's website: AIRudder offers conversational AI for contact centres and customer outreach. Its products include an AI Voice Agent that automates calls such as reminders, collections, verifications and surveys, an AI Chat Agent for digital channels, BotLab, a low-code platform for building and training enterprise AI agents, and an AI Contact Center with agent assistance. Listed use cases cover banking, insurance, e-commerce, logistics, telecommunication and FMCG. The Malaysian office is in Bangsar South, Kuala Lumpur; the company is headquartered in Singapore. · Sources: offer page · offer page · offer page · offer page · contact page · company page (about-us) · company page (airudder.com) · checked on 25 October 2026. |
| AlphaSquad · Registered name: AlphaSquad X Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: AlphaSquad X designs, builds and ships AI systems and presents seven production engagements across healthcare, banking, aviation, automotive, publishing and music. Its own platform watson.my is an AI receptionist and business automation software for Malaysia that answers calls, WhatsApp, Messenger and Instagram, captures and qualifies enquiries, turns them into bookings and payments, and runs follow-up, promotions and reporting. Conversations can be multilingual, and the product site highlights clinics, dental practices, spas and wellness centres. · Sources: offer page · contact page · company details · Registration number: 202001013104 (1369424-X), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Anhsin Technology · Registered name: Anhsin Technology Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Anhsin Technology markets a suite of four named products as AI-powered. Anh-Nyn is a chatbot that answers user queries from structured and unstructured text databases and connects to client websites and systems through APIs. Anh-Chasso is an instant-messaging platform for internal company communication. Anh-Sass is a face-swap extension app with a library of face models for live streamers. Anh-Leyze processes client data into summarised reports and includes an AI chatbot for report requests and sales predictions. · Sources: offer page · offer page · offer page · offer page · offer page · contact page and company details · company page (about-us) · Registration number: 202301008098 (1502019-X), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Arbeit Consultancy · Registered name: Arbeit Consultancy Services Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Arbeit Consultancy, an advisory firm for market entry and operations in Southeast Asia with companies in six countries including Malaysia, also offers Arbeit AI: conversational AI agents for first-line customer support, appointment booking and CRM synchronisation over web chat, WhatsApp and voice. Integrations include Salesforce, Zendesk, HubSpot and Shopify, and the integration layer is powered by helllo.ai. Agents can run on the customer's own infrastructure, and API bridges to legacy systems are built as custom integrations. · Sources: offer page · contact page · company page (technology) · company page (arbeitconsultancy.com) · Registration number: 201501029608 (1154929-H), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Armiena Group · Registered name: Armiena Group Sdn Bhd · Offering: Automation | Location: Kuala Lumpur · address on website | Offering according to the company's website: Armiena Group, based in Mont Kiara, Kuala Lumpur, offers AI automation, AI agents, AI chatbots and AI-assisted digital marketing alongside custom software and dedicated teams. Its chatbot service turns a client's catalogue, FAQs, policies and SOPs into a knowledge base, answers customer questions in Malay, English, Mandarin and Arabic, and hands over to a person when needed. The marketing service covers technical SEO audits, content briefs, human-reviewed AI drafting and translation, and reporting that joins GA4, Search Console and CRM data. · Sources: offer page · offer page · contact page · company details · company details · company page (armiena.com) · Registration number: 202001017033 (1373353-A), as shown on the website · checked on 24 October 2026. |
| Asrix Prime · Registered name: Asrix Prime Berhad · Offering: AI products | Location: Subang Jaya · Selangor · address on website | Offering according to the company's website: Asrix Prime Berhad describes itself as an advanced technology research and development company that also provides independent certification and HRDF-certified training. Its Digital Human Twin platform lets organisations create photo-real AI avatars that answer from uploaded documents with citations, detect and reply in each user's language, render talking-avatar videos and run agentic workflows with human approval, self-hosted or in the cloud. The Mindgate portal compares submitted work with patent, paper and code repositories using three AI models. · Sources: offer page, contact page and company details · offer page · offer page · company page (register) · company page (mindgate.asrix.net) · Registration number: 1272535-U, as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Astiostech · Registered name: Astiostech Sdn. Bhd. · Offering: AI products | Location: Puchong · Selangor · address on website | Offering according to the company's website: Astiostech is an IT solutions provider in Puchong whose AI page lists three products: iKB, which turns documents, policies and manuals into conversational answers with citations, governance controls and audit trails; SalamAI, a browser-based live speech translation tool with subtitles; and Saloma AI, a voice platform for inbound and outbound calls, appointment booking, call routing and voice analytics. It also supplies patch management, network monitoring, asset management and security products. · Sources: offer page · offer page · contact page · company page (terms-and-conditions) · Registration number: 201201009895 (1039737-K), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Awatar · Registered name: Awatar Innovations Sdn. Bhd. · Offering: AI products | Location: Subang Jaya · Selangor · address on website | Offering according to the company's website: Awatar provides a no-code platform for building agentic AI chatbots that hold conversations with a company's audience and customers. Bots are managed in a dashboard, and the site lists analytics, WhatsApp integration and knowledge-base updates through an API or MCP among the platform features. It also shows a set of demo bots, Atlas, an AI content archiving and generation engine, and a WordPress plugin that is currently in early access. · Sources: offer page and company details · contact page · Registration number: 202401005837 (1551687-X), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| BixTech · Registered name: Bixtech Solution PLT · Offering: Automation | Location: Kuala Lumpur · address on website | Offering according to the company's website: BixTech builds custom AI solutions for businesses in Malaysia: chatbots on WhatsApp and web chat, AI agents, AI call and contact centre automation, and workflow automation across customer support, sales, finance and internal operations. It also offers AI consulting and develops web and mobile products. Customers are Malaysian SMEs and enterprises, and the company operates its own SaaS products alongside project work. · Sources: offer page · offer page · contact page and company details · company page (bixtech.co) · Registration number: LLP0019922-LGN, as shown on the website · checked on 30 October 2026. |
| Canaan · Registered name: Canaan Communication & Technologies Sdn. Bhd. · Offering: Automation | Location: Kuala Lumpur · address on website | Offering according to the company's website: Canaan runs outsourced customer support, content moderation, IT helpdesk and HR operations for client organisations from delivery hubs in Kuala Lumpur and Gulistan, Uzbekistan. AI triage reads incoming contacts, classifies intent and routes them, closing repetitive queries before they reach an agent; people keep escalations and appeals. Its CRM work covers Zendesk configuration and AI chatbot and deflection design. In one project, a tiered WhatsApp chatbot answered repetitive questions and pre-filled remaining tickets with receipt and device data. · Sources: offer page · offer page · offer page · contact page · company details · Registration number: 201601004144 (1175070-H), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 25 October 2026. |
| Chat Infinite · Registered name: Chat Infinite Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Kuala Lumpur company supplying customer-service software built around conversational AI. The AI chatbots use natural language understanding, work in several languages, interpret images and hand over to human agents when needed. AI voicebots automate customer calls, and a video call centre product complements them. Target sectors are finance, insurance, telecom and service industries. · Sources: offer page, contact page and company details · Registration number: 201701011584 (1225749-D), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| ChatsHero · Registered name: Chatshero AI Solution Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · registration number and town | Offering according to the company's website: ChatsHero runs an AI agent platform that answers customer messages on WhatsApp, Messenger, Instagram and other channels day and night. The agents categorise leads and update CRM fields from chat context, process voice messages and analyse images sent by customers. Its team sets up instructions, knowledge base, automation and testing for each client. Custom workflows include AI receipt scanning, AI tallying, Google Sheets updates and Shopify integrations, aimed at small and medium businesses in Southeast Asia. · Sources: offer page and company details · company page (about) · company details · Registration number: 202501003718 (1605131-M), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 25 October 2026. |
| CX One · Registered name: CX One Sdn Bhd · Offering: Automation | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: Contact centre and unified communications integrator based in Petaling Jaya. The solution list covers unified communications, omnichannel customer journeys, workforce optimisation, speech and text analytics over calls, chats and emails, and AI-powered chatbots or voice bots for self-service. Services comprise discovery workshops, implementation and integration, custom microservices and dashboards, and 24x7 support. Contact centre software is offered as an on-premise subscription, and systems can be moved to the cloud. · Sources: offer page and contact page · checked on 30 October 2026. |
| Cyber Village · Registered name: Cyber Village Sdn Bhd · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: Cyber Village develops digital engagement software for financial institutions and government agencies. Its C.E.R.A product is a conversational interface that uses AI and natural language processing, with multilingual support, contextual learning and deployment on channels such as Facebook Messenger, WhatsApp and a customer's own website; administrators train its intents and conversation journeys. S.O.B.A covers customer onboarding and Know Your Customer checks with biometric authentication and OCR. · Sources: offer page · contact page · company details · company page (government-financial-services) · Registration number: 199601038896 (411249-P), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| DaGate · Registered name: DaGate Resources Sdn. Bhd. · Offering: AI products | Location: Putrajaya · address on website | Offering according to the company's website: DaGate Resources offers AI, IoT and custom software services to enterprises and organisations. Its AI offers include a call and chat assistant that lets website visitors speak or type to an AI trained on the customer's own business data, in several languages including Malay, and AI SmartReview, which monitors Google Business reviews and replies to new feedback. Other listed solutions are a loyalty rewards system, a delivery platform, cybersecurity services, social media marketing and app development. · Sources: offer page · contact page · company details · company page (dagate.my) · offer page · Registration number: 1294937-K, as shown on the website · checked on 24 October 2026. |
| DahReply · Registered name: Dah Reply Sdn Bhd · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: DahReply provides an AI chatbot builder and custom chatbot development for customer support, internal operations and sales. The chatbots learn from a company's documents, knowledge base or website and run on its website, WhatsApp, Facebook and other channels. Listed functions include appointment booking around the clock, a portal where human agents take over chats, and reporting on resolution rates and response times. The solutions page adds deep learning model training and consulting; listed industries include healthcare, logistics and banking. · Sources: offer page · contact page and company details · company page (retail) · company page (logistics) · company page (service-retailers) · Registration number: 202301047933 (1541847-A), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Daythree · Registered name: Daythree Digital Berhad · Offering: Automation | Location: Shah Alam · Selangor · address on website | Offering according to the company's website: Daythree is a business process services provider for customer experience in Asia-Pacific. Its service lines are consulting and strategy, digital transformation and digital CX management; the digital transformation includes agentic AI deployment with AI voice and chat agents and intent detection, plus intelligent automation with RPA and document processing. It also presents an in-house AI suite with DAISY, an AI-enabled CRM and omnichannel service platform. Industry pages cover financial services, retail, energy, automotive, logistics and telecoms. · Sources: offer page · company page (daisy) · company page (financial-services) · contact page · company details · checked on 24 October 2026. |
| DB AI Technology · Registered name: DB AI Technology Sdn. Bhd. · Offering: AI products | Location: Puchong · Selangor · address on website | Offering according to the company's website: DB AI Technology supplies software platforms to telecom operators, financial institutions and enterprises. Its AI products are DB Engage, with AI chatbots and digital eKYC onboarding that connects to CRM systems, DB Insights, a machine-learning credit scoring engine with loan management for digital lenders and BNPL providers, and Docubutler AI, which automates expense claims through OCR capture, categorisation and approval workflows. The company also offers a telco BSS/OSS core and a B2B travel eSIM platform. · Sources: offer page · offer page · offer page · company page (about-db) · contact page and company details · Registration number: 202401044157 (1590003-H), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Deepforge AI · Registered name: Deepforge AI Private Limited · Offering: Custom development | Location: Subang Jaya · Selangor · address on website | Offering according to the company's website: Deepforge AI designs and builds conversational digital agents for enterprises, from informational chatbots and voice bots to assistants that need natural language processing and complex system integrations. Projects move through discovery, design and development to a distribution phase in which agents are tested, deployed on the client's digital channels, then trained and maintained. Industry use cases cover banking, retail, healthcare, real estate, education, travel and media. Offices are in Hyderabad, India, and Subang Jaya, Selangor. · Sources: offer page · offer page · contact page · company details · checked on 25 October 2026. |
| Digital Vibes Asia · Registered name: Digital Vibes Asia Sdn Bhd · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: Digital Vibes Asia sells AI agents and SaaS platforms to businesses alongside digital marketing services. DVA VOX is a voice and WhatsApp agent for inbound calls, outbound campaigns and web chat; DVA Vera is an operations assistant that answers questions from reports, dashboards and connected systems; DVA Pulse is a CRM and lead management product with AI lead scoring. Custom AI agents are built around client workflows, and further SaaS products cover education and healthcare. The office is in Petaling Jaya, Selangor. · Sources: offer page · company details · contact page · company page (vera-v2) · company page (dva-pulse-lms-v2) · Registration number: 202201037164 (1482861-U), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| DiscoveriX · Registered name: Discoverix Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: DiscoveriX, based in Kuala Lumpur, builds AI-based systems for businesses. Its chatbot KRISPI is described as a plug-and-play chat solution with an administration panel, analytics and reporting, multi-channel integration and support for English, Malay and Manglish, with an on-premises deployment option. Other listed work includes automated data extraction, AI-driven data analytics, AI vision systems, AI training and IT consulting. · Sources: offer page · offer page · contact page and company details · company page (about-us) · company page (mychatbot.my) · checked on 24 October 2026. |
| DJC System · Registered name: DJCAI Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · registration number and town | Offering according to the company's website: DJC System is a business messaging and sales platform with a shared inbox for WhatsApp, Facebook, Telegram, LINE, Zalo and email, lead management, broadcasts, visual workflows, landing pages and property listings. Its AI assistants answer from a business's own knowledge in English, Chinese or Malay, can book appointments in Google Calendar and can be added to WhatsApp groups. The provider also runs AI Odyssey, a one-day hands-on AI training programme held monthly in Kuala Lumpur. · Sources: offer page · contact page · company page (team) · company page (terms) · company page (about) · company page (ai-odyssey) · Registration number: 202501001988 (1603402-X), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| elfo · Registered name: elfo Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: elfo is a business messaging and voice provider with its own platform for A2P SMS, WhatsApp Business API, multichannel messaging and voice services. Its AI Agents product is a voice assistant that answers and places calls, books appointments through calendar integration, qualifies callers and syncs data into CRM systems in more than 50 languages, and it can be offered under a partner's own brand through a white-label portal. · Sources: offer page · company details · company page (about-us) · company page (contact-us) · Registration number: 201701009498 (1223663-A), as shown on the website · checked on 24 October 2026. |
| Enovade · Registered name: Enovade Sdn. Bhd. · Offering: AI products | Location: Puchong · Selangor · address on website | Offering according to the company's website: Enovade offers AI services and two in-house AI platforms from Puchong, Selangor. Siti.AI is a conversational assistant that answers questions from an organisation's own documents, cites the source document and runs as a web chat widget and on WhatsApp in English, Malay and Chinese. sym4ny.ai is an agent platform that connects to company systems through APIs and carries out tasks such as helpdesk ticket handling. The AI services cover use-case discovery workshops, tool and API onboarding via MCP, and agent workflow design. · Sources: offer page · offer page · offer page · contact page · company details · company page (enovade.com) · checked on 30 October 2026. |
| ErzyCall · Registered name: Erzy Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: AI voice receptionist for businesses that answers inbound calls around the clock, books appointments, captures caller details and follows up with leads, with outbound calling and a WhatsApp AI chat channel on the same platform. Developers can use the same voice engine through an API and an MCP server. In Malaysia, calls can be handled in English, Malay and Chinese, with a configurable fallback to staff. Industry pages cover clinics, workshops, salons, property agencies, restaurants and other service businesses. · Sources: offer page · company page (company) · contact page · Registration number: 202401019035 (1564884-A), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Experiential Design Team · Registered name: Adticles Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Kuala Lumpur studio that develops immersive AR, VR and mixed-reality projects alongside two AI products. Hoomans.ai shows an AI avatar on an 86-inch holographic display that answers visitor questions from the client's documents, FAQs and product specs via retrieval-augmented generation, in English, Bahasa Malaysia and Mandarin, with a client dashboard for content updates and conversation analytics. MimpiLab creates themed AI photos of event visitors in under 30 seconds. Both are offered as event hire packages. · Sources: offer page · offer page · contact page · company details · Registration number: 201501024287 (1149616-M), as shown on the website · checked on 24 October 2026. |
| eZee · Registered name: eZee Technosys (M) Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: eZee Technosys (M) Sdn Bhd offers a cloud hotel management system for Malaysian hotels, resorts and homestays, covering reservations, front desk, channel manager, F&B point of sale and LHDN e-Invoice submission. Its Pulse AI assistant works over WhatsApp: it answers guest questions, confirms bookings, checks guests in and suggests upsells around the clock, in the language the guest writes in. Support staff are based in Kuala Lumpur. · Sources: offer page · offer page · contact page · company details · checked on 30 October 2026. |
| FSBM · Registered name: FSBM Holdings Berhad · Offering: AI products | Location: Mutiara Damansara · Selangor · address on website | Offering according to the company's website: FSBM Holdings Berhad is a technology company listed on the Main Market of Bursa Malaysia. Its Generative AI Suites are conversational applications for customer engagement, sales support and internal operations, with named modules such as AI Sales, AI Commerce, AI Customer Service, AI Concierge, AI Creator, AI Analyst and AI Instructor. The suite names customer service, e-commerce, human resources, healthcare and marketing as industry uses. The group also lists manufacturing execution systems, cybersecurity, enterprise analytics and AI workshops. · Sources: offer page · contact page and company details · company page (fsbm.com.my) · company page (digital-solutions-and-services) · checked on 24 October 2026. |
| GenTech AI · Registered name: GenTech AI Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Sells AI agents as digital workers on its ServeAI platform: phone agents that take inbound and outbound calls, plus agents for customer support, sales outreach, recruitment, finance and personal assistance, working across phone, chat, email and social channels. The agents connect to an Odoo ERP set-up (CRM, accounting, inventory, warehouse, manufacturing, HR and payroll) so that their actions update business records. Industry set-ups are listed for call centres, property agencies, sales teams, warehouses, manufacturers and recruitment agencies. · Sources: offer page · offer page · contact page · company details · company page (platform) · company page (business-systems) · company page (solutions) · Registration number: 202401014192 (1560042-D), as shown on the website · checked on 24 October 2026. |
| Iceberg AI Solutions Agency · Registered name: Iceberg AI Solutions Agency Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · registration number and town | Offering according to the company's website: Iceberg AI Solutions Agency builds AI systems for conversations, operations and data. Its own products include an omnichannel inbox that brings WhatsApp, Telegram, Instagram, Facebook, web, email and the phone line into one customer record, with inbound reception, outbound calling and handover to staff. IceIntelligence analyses tone, pace and pauses in calls in Bahasa Melayu and English. Further listed capabilities include document intelligence with RAG, workflow automation and AI personas and avatars. · Sources: offer page, contact page and company details · Registration number: 202601016142 (1678239-M), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| iNextLabs · Registered name: INEXTLABS (M) SDN. BHD. · Offering: AI products | Location: Puchong · Selangor · address on website | Offering according to the company's website: The company offers the inFlow platform, a set of AI agents for enterprise workflows. EngageAI handles customer conversations over web, WhatsApp, voice and messaging channels, qualifies leads and creates support tickets alongside existing CRM and ticketing systems. DocsAI reads and validates documents, extracts data and acts on the results. InsightsAI lets teams ask questions about business data in natural language and returns reasoned insights. Enterprises, SMEs and public-sector organisations are named as users. · Sources: offer page · offer page · contact page · contact page · company details · Registration number: 202301036374 (1530297-P), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 25 October 2026. |
| Infinita Tech Solutions · Registered name: Infinita Tech Solutions Sdn. Bhd. · Offering: Custom development | Location: Shah Alam · Selangor · address on website | Offering according to the company's website: Infinita Tech Solutions builds websites, CRM systems, custom software and AI automation for Malaysian SMEs. The AI chatbot service covers FAQ replies, lead capture, appointment booking and handover to a live agent on a website widget, WhatsApp or Telegram. It ranges from rule-based bots to LLM assistants trained on a client's own documents and agents connected to CRM workflows; setups for high-volume enterprises add ERP integration and fine-tuned or self-hosted models. · Sources: offer page · contact page · company details · company page (business-solutions) · Registration number: 202501012132 (1613546-V), as shown on the website · checked on 24 October 2026. |
| Infobip · Registered name: Infobip Asia Pacific Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Infobip's AgentOS platform lets organisations build AI agents that answer FAQs, track orders, update accounts and process refunds through CRM access, and that qualify sales leads, schedule demos and calculate quotes. Agents run across WhatsApp, SMS, voice, email and web chat and are configured in a no-code studio with templates and pre-launch testing. Journey orchestration uses AI to predict send times and channel preferences. The Kuala Lumpur office is run by Infobip Asia Pacific Sdn. Bhd. · Sources: offer page · offer page · contact page · contact page · company details · company page (company) · company page (infobip.com) · Registration number: 201001014145 (898379-U), as shown on the website · checked on 30 October 2026. |
| Inovatek Solutions · Registered name: Inovatek Solutions Sdn. Bhd. · Offering: Custom development | Location: Kuala Lumpur · address on website | Offering according to the company's website: Inovatek Solutions is a Kuala Lumpur company that develops AI applications for organisations: chatbots built on OpenAI GPT, image recognition with OpenCV and custom AI apps in Python. It reports having delivered such work to government bodies and large companies in Malaysia. Automating help desks with an AI chatbot is part of its service list. Alongside this, it runs AI training and distributes educational robotics kits. · Sources: offer page · offer page · contact page · company page (about-us) · checked on 30 October 2026. |
| Inventrix · Registered name: Inventrix Network Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Inventrix is a software company based in Kuala Lumpur that builds enterprise applications and AI products for government and private clients. Its XENTRIX Chat product is a retrieval-based chatbot that answers from uploaded company documents and can be embedded on websites or connected to Telegram and WhatsApp. Other AI offerings include video analytics for CCTV with intrusion, loitering and object detection, halal compliance monitoring and crop advisory for farmers, next to custom mobile, web and backend development. · Sources: offer page · offer page · contact page · checked on 30 October 2026. |
| JANUS Digital · Registered name: Janus Digital Sdn Bhd · Offering: AI products | Location: Puchong · Selangor · address on website | Offering according to the company's website: JANUS Digital offers an AI chatbot for hotels and short-stay operators. Connected to the operator's property management system or channel manager, it answers guest enquiries on WhatsApp around the clock, sends booking confirmations and check-in instructions, supports several languages and passes requests that need staff attention to the team. Replies can be customised with the property's FAQs and SOPs. Optional smart-lock integration automates self-check-in access, and the site also lists AI reminders and reports. · Sources: offer page · offer page · contact page and company details · company page (about-us) · Registration number: 202401021138 (1566987-D), as shown on the website · checked on 24 October 2026. |
| Juda Universe · Registered name: Juda Universe Sdn Bhd · Offering: AI products | Location: Kajang · Selangor · address on website | Offering according to the company's website: Juda Universe Sdn Bhd, based in Kajang, Selangor, offers VISE AI, an AI chatbot assistant that runs on an internally developed large language model. It is described as answering customer queries around the clock and capturing leads, and as integrating into existing platforms without disrupting workflows. The company also lists GoCard, a digital business toolkit, and 3D and augmented-reality virtual store, product and tour services for brands and retailers. · Sources: offer page · offer page, contact page and company details · company page (company) · Registration number: 201901033490 (1342820-M), as shown on the website · checked on 24 October 2026. |
| Koson Technology · Registered name: Koson Technology Sdn Bhd · Offering: Custom development | Location: Kuala Lumpur · address on website | Offering according to the company's website: Koson Technology offers an AI solution built on retrieval-augmented generation (RAG) that powers chatbots and AI agents. The agents answer queries using retrieved knowledge, call APIs to carry out tasks and support automated workflows, with use cases ranging from customer support to enterprise automation. Besides AI, the company lists robotics, IoT integration, kiosk, hotel and property management, and website and mobile app development, and names partner firms in robotics and AI. Offices are listed in Hong Kong, Malaysia and Vietnam. · Sources: offer page · contact page · company page (about-us) · company page (kosontechnology.com) · checked on 30 October 2026. |
| Lava Protocols · Registered name: Lava Protocols Sdn Bhd · Offering: Consulting | Location: Kuala Lumpur · address on website | Offering according to the company's website: Salesforce partner and authorised reseller based in Kuala Lumpur. Services cover Salesforce implementation and customisation, integration with ERP, legacy and third-party systems, application management, data migration and user training. Its AI work on Service Cloud includes deploying Einstein Copilot for Service, conversational AI chatbots and generative AI models trained to a client's brand voice, and the Agentforce offering covers AI agents for customer service, sales development, sales coaching, shopping assistance and campaign management. · Sources: offer page · offer page · offer page · contact page · company page (about) · Registration number: 200601009825 (729575-U), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
Northern region (1)
| Company | Location | Offering and sources |
|---|---|---|
| Lexi Global · Registered name: Lexi Global Sdn Bhd · Offering: Custom development | Location: Seberang Jaya · Penang · address on website | Offering according to the company's website: Software development company in Seberang Jaya, Penang, offering CMS websites, e-commerce stores, custom business systems and ERP-style platforms, business automation tools and digital marketing. Among its services is AI chatbot integration: assistants that answer customer questions around the clock, capture and qualify leads, and run on websites, WhatsApp and social channels, trained on the client's business. A news item from May 2026 describes natural-language reporting added to its Smart-ERP product. · Sources: offer page · contact page · company details · company page (news) · Registration number: 201901041504 (1350834-A), as shown on the website · checked on 24 October 2026. |
Southern region (4)
| Company | Location | Offering and sources |
|---|---|---|
| Antasis · Registered name: Antasis Pte Ltd · Offering: AI products | Location: Iskandar Puteri · Johor · address on website | Offering according to the company's website: Antasis is an outsourcing provider headquartered in Singapore, with an office in Iskandar Puteri, Johor. Its Virtual Customer Service Agent handles routine support queries and tasks such as order status checks, returns and appointment booking, and transfers cases to live agents with the conversation history. The Intelligent Interaction Tool analyzes voice and text interactions for intent and sentiment, gives agents real-time prompts and audits interactions for quality assurance. · Sources: offer page · offer page · contact page · company details · company page (antasis.com) · checked on 25 October 2026. |
| Bournshell · Registered name: Bournshell Sdn Bhd · Offering: AI products | Location: Johor Bahru · Johor · address on website | Offering according to the company's website: Bournshell provides telecommunications and cloud communications services: SIP trunking, hosted voice, local and international numbers, an interactive receptionist and omnichannel communication. Its AI Call Centre service offers Voice AI Assistants that take over repetitive calls such as lead qualification and appointment confirmation, work in several languages including Bahasa, Mandarin and English, and connect to existing call centre and CRM systems through an open API. The headquarters is in Johor Bahru, with a second address in Shah Alam, Selangor. · Sources: offer page · company page (our-services) · company page (about-us) · contact page · company details · Registration number: 201701037196 (1251367-M), as shown on the website · checked on 24 October 2026. |
| Dreamztech · Registered name: Dreamztech (M) Berhad · Offering: AI products | Location: Johor Bahru · Johor · address on website | Offering according to the company's website: Dreamztech, based in Johor Bahru, offers DREAMZTRACK AI, a chatbot for WhatsApp that answers customer questions about products, prices and delivery, collects customer details, recommends products and follows up with customers who have stopped replying. It tags customers by conversation, alerts staff to appointments and order enquiries, and learns from product catalogues, FAQs and website content. Replies are given in English, Bahasa Melayu and Chinese. The company also designs websites. · Sources: offer page · contact page and company details · Registration number: 201801035737 (1297765-M), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Komers · Registered name: UDEXMEDIA (M) SDN BHD · Offering: AI products | Location: Pagoh · Johor · address on website | Offering according to the company's website: Komers is a conversational commerce platform that lets merchants handle customer chats from WhatsApp, Instagram, Messenger and Telegram together with catalogues, orders and payments. Its AI agent draws on the merchant's catalogue and knowledge base to answer questions, recommend products, assist with order workflows and hand sensitive cases such as refunds or disputes to staff. The software is provided by Udexmedia (M) Sdn Bhd together with PT Udex Media Indonesia; further modules cover point of sale, online storefronts and a kitchen display system. · Sources: offer page · offer page · company details · company details · company page (signin) · Registration number: 202201008644 (1454341-M), as shown on the website · checked on 24 October 2026. |
Sabah, Sarawak and Labuan (2)
| Company | Location | Offering and sources |
|---|---|---|
| ARx Media · Registered name: ARx Media Sdn Bhd · Offering: Custom development | Location: Kuching · Sarawak · registration number and town | Offering according to the company's website: ARx Media builds AI, augmented-, virtual- and mixed-reality solutions and offers UI/UX design, tech consultation and business integration. Its AI product Kristy AI is a virtual assistant with a customisable avatar that runs on web chat, WhatsApp, office kiosks, AI phone calls, email and SMS, handling visitor check-ins, call routing and FAQs, with human takeover, external API integration and optional facial recognition. Earlier AI projects listed include a chatbot, a symptom checker and a virtual concierge. · Sources: offer page and company details · offer page and company details · contact page · company page (portfolios) · company page (isekai-zero) · company page (introducing-all-new-kristy-ai-avatar) · Registration number: 201901016532 (1325860-T), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Ibrandium · Registered name: Ibrandium Sdn. Bhd. (according to the website's privacy policy and terms of use) · Offering: Automation | Location: Kuching · Sarawak · address on website | Offering according to the company's website: Kuching-based provider of AI chatbots for WhatsApp, Instagram, Messenger and website chat that answer from approved business information, capture lead details, qualify enquiries, support booking and hand conversations to staff. Further services cover n8n-based AI automation of forms, messages, documents and CRM records, human-directed Creative AI for campaign concepts, storyboards and motion, advertising on Meta, TikTok and Google with CRM follow-up, and role-based AI training for company teams across Malaysia and Southeast Asia. · Sources: offer page · offer page · offer page · contact page · company details · company details · checked on 24 October 2026. |
Questions and answers
How are customer service providers spread across Malaysia?
Of 98 entries, 85 are in the Klang Valley, 4 in the northern region, 6 in the southern region, 0 on the east coast and 3 in Sabah, Sarawak and Labuan. The most frequent states are Kuala Lumpur (48), Selangor (36) and Johor (6), and the most common form of offer is AI products (70).
Do chatbots have to be labelled as AI in Malaysia?
There is no statutory labelling duty, although the voluntary national guidelines on AI governance recommend transparency. If the provider handles personal data for you, the PDPA (Act 709) binds it to the security principle, and s. 129 applies to servers outside Malaysia. Legal status: 31 October 2026.
How does a chatbot provider differ from a provider of sales bots?
The target group decides. Whoever looks after existing customers, answers questions and handles bookings belongs here. Whoever qualifies prospects or runs campaigns is placed in the marketing and sales cluster, even when the channel is the same.
What does a pilot for customer dialogue usually look like?
A typical start uses one channel and a limited set of questions. The provider connects your knowledge base, you test with real enquiries, and further languages or channels follow later. Agree beforehand who signs off answers and corrects mistakes.
Not here: Lead qualification, campaigns and sales bots belong to marketing and sales, internal helpdesk assistants for staff to process automation, and bots built only for clinics to healthcare.
Method and status
The register describes what companies say about themselves on their own websites. Every description is attributed to the provider and carries the date of the check. There is no assessment, no product test and no statement on whether an offering suits a particular buyer.
A selection, not complete: the register lists the companies that were found during research and meet the inclusion criteria. It is not a complete list of all AI companies in Malaysia.
If something is missing, a statement is out of date or an entry should be changed or removed, write to us via the contact page for companies, ideally with the name of the entry. TNEX MALAYSIA SDN. BHD. in Kuala Lumpur handles each report within five working days: it checks the statement at the source, corrects or removes the entry and sets a new check date. Where appropriate, the reply includes an apology. Reports go to the register team, not to sales.
Download the data as CSV · The data is published under CC BY 4.0, and the licence does not cover personality or trademark rights. Licence: CC BY 4.0