AI companies in Malaysia · task 1 of 14
Which companies in Malaysia offer AI for customer service on WhatsApp, web chat and phone? (M to Z)
In short: This page lists 49 of the 98 companies for customer service, WhatsApp and voice AI, alphabetically M to Z. By region: Klang Valley 43, Northern region 3, Southern region 2 and Sabah, Sarawak and Labuan 1. Most common offering: AI products (35). Data as of 30 October 2026.
This cluster covers companies whose documented main offer is talking to customers who have already bought, whether on WhatsApp, the website, in an app or on the phone. 98 entries are currently listed across 2 pages.
Publisher: TNEX MALAYSIA SDN. BHD. (202501020717 (1622130-X)), Kuala Lumpur · Legal notice
All 1,054 AI companies in Malaysia
The introduction, selection question and checks for this task are on the first page.
Publisher's own offering · not counted, not assessed against the inclusion criteria
T-NEX
Legal entity in Malaysia: TNEX MALAYSIA SDN. BHD. (202501020717) · Location: Kuala Lumpur · Offering: AI agents and custom software
T-NEX builds AI chatbots and customer service agents for websites, WhatsApp and messengers. They answer customer enquiries from the company's own documents, capture requests, pass them to the right team with a summary and work in English, Malay and other languages.
Each entry summarises what the company states on its own website, checked on the date shown. T-NEX has not verified these claims. Entries are not ranked; the order is alphabetical.
Customer service, WhatsApp and voice AI, M to Z (49)
Klang Valley (43)
| Company | Location | Offering and sources |
|---|---|---|
| Mampu AI · Registered name: DATAVERSE SDN. BHD. · Offering: AI products | Location: Shah Alam · Selangor · address on website | Offering according to the company's website: Mampu AI is a software product for automating customer conversations with AI agents. The agents answer enquiries on WhatsApp, website chat, Facebook, Instagram and further channels, capture and qualify leads, book appointments, send reminders and collect customer details, with a shared inbox for handover to staff. Custom AI agents are also offered, and the site shows demo chatbots for clinics, home services, car makers and other sectors. The company behind it, Dataverse Sdn. Bhd., was founded in 2022. · Sources: offer page · offer page · contact page · company details · company page (about-us) · Registration number: 202201013386 (1459083-A), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| miu.ai · Registered name: MIU AI SDN. BHD. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Miu.ai provides a no-code platform for building AI chatbots that handle customer inquiries and generate leads. Chatbots are trained on a business's website URLs, documents, PDFs and FAQs, run across channels such as WhatsApp, Instagram, Messenger, Telegram, LINE and web, feed a shared inbox, and hand conversations to human agents. Workflows connect to Google Drive, Sheets and Calendar and to other apps. · Sources: offer page · contact page · company details · company details · Registration number: 1482748-D, as shown on the website · checked on 24 October 2026. |
| ML IT Partners · Registered name: ML IT Partners Sdn Bhd · Offering: Consulting | Location: Kuala Lumpur · address on website | Offering according to the company's website: ML IT Partners implements and supports Microsoft Dynamics 365 for ERP and CRM, from Business Central to Sales, Customer Service, Field Service, Contact Center and Marketing. For customer service teams it deploys Dynamics 365 Contact Center, whose AI features include chatbots and virtual assistants, conversational IVR that recognises caller intent, AI-based routing, and suggested agent replies with conversation summaries. Consulting, integration, support and migration from Dynamics GP or NAV round out the services. · Sources: offer page · contact page · company details · company page (mlit.com.my) · Registration number: 198101000471 (66576-A), as shown on the website · checked on 24 October 2026. |
| Mobiva · Registered name: Mobiva Sdn Bhd · Offering: AI products | Location: Bukit Jalil, Kuala Lumpur · Kuala Lumpur · address on website | Offering according to the company's website: Mobiva, a Kuala Lumpur company, supplies software for local authorities, government bodies, NGOs and public safety. Its AI front office for residents works through WhatsApp, voice and an avatar and comes with one intelligence layer for councils; the site states it is live in a Malaysian municipal council. An AI dashboard shows real-time insights and visualisations of disaster data for multi-agency decisions. Further offerings are a dashboard that notifies command-centre operators of citizen alerts and Jobtracker, a no-code workflow tool. · Sources: offer page · contact page and company details · company page (about-us) · Registration number: 201901025325 (1334654-H), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 25 October 2026. |
| MORR · Registered name: MORR Technologies Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: MORR supplies AI agents for customer communication. Its AI Receptionist answers WhatsApp enquiries, books appointments into a calendar and follows up with quiet leads, and comes in industry packs for clinics, restaurants, car dealers, education providers and salons. For contact centres it deploys voice agents and automated quality review of every interaction alongside existing telephony platforms, plus document processing. Voxket, its WhatsApp platform, builds on the official WhatsApp Business API. · Sources: offer page and company details · offer page · contact page · company page (about) · company page (ai-receptionist) · company page (voxket) · company page (bpo-contact-centres) · Registration number: 202001024312 (1380632-H), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 30 October 2026. |
| MVX Multiverse · Registered name: MVX Multiverse Sdn. Bhd. · Offering: Custom development | Location: Kuala Lumpur · registration number and town | Offering according to the company's website: MVX Multiverse, based in Kuala Lumpur, builds generative AI chatbots and custom agentic AI for business use. An orchestrator routes each request to specialised agents that draft emails, pull data, update a CRM or send WhatsApp messages. The site describes live deployments, such as an AI chat assistant on a cinema chain's platform and a guide on a food review platform, and offers nine public demos across customer engagement, data analytics and HR, including KYC and candidate-matching agents. · Sources: offer page and company details · contact page · company page (ai-demos) · company page (about) · Registration number: 201801027612 (1289638-W), as shown on the website · checked on 30 October 2026. |
| Ocunapse · Registered name: Ocunapse Sdn. Bhd. · Offering: Custom development | Location: Kuala Lumpur · address on website | Offering according to the company's website: Kuala Lumpur software house that builds custom AI agents trained on a client's documentation, FAQs and knowledge bases and deploys them on websites, live chat, helpdesks and social media for customer support, sales assistance and internal knowledge access. Further AI offerings cover predictive maintenance from IoT sensor data with machine learning models, computer-vision quality inspection, supply chain optimisation and AI-driven production scheduling with RPA. · Sources: offer page · offer page · contact page · company page (about) · company page (ocunapse.com) · Registration number: 202101013925 (1414225-A), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| OpenMinds · Registered name: OM Connect Sdn. Bhd. · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: OM Connect Sdn. Bhd., trading as OpenMinds Group, is a MarTech and digital marketing consultancy based in Petaling Jaya. Its Intelligence practice builds AI agents for customer support on WhatsApp, Instagram, Facebook and websites, for internal work such as HR, scheduling and reporting, and for re-engaging old leads in sales conversations. Projects begin as a scoped pilot with staff training and are extended into custom builds that connect to the client's tools. · Sources: offer page · contact page · company details · company page (openmindsresources.com) · Registration number: 201201032909 (1017397-U), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| OpenSys · Registered name: OpenSys (M) Berhad · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: OpenSys (M) Berhad is a technology solutions provider listed on Bursa Malaysia, working with banks and telcos on self-service banking hardware, digital kiosks and business process outsourcing. Its AI offering comes from the subsidiary OpenSys Technologies Sdn. Bhd. and includes DexSTAR, which extracts data from structured, semi-structured and unstructured documents and images, handwritten or printed, as well as AI avatars, conversational chatbots and virtual customer service agents. · Sources: offer page · company page (bank-solutions-self-service-solutions) · contact page · Registration number: 369818-W, as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| ORENCloud · Registered name: ORENCloud Sdn. Bhd. · Offering: AI products | Location: Puchong · Selangor · address on website | Offering according to the company's website: ORENCloud is a cloud communications provider in Puchong, Selangor, whose AI offering includes iKB, an enterprise knowledge platform that connects company documents and systems to AI models and returns cited answers with audit records. Saloma AI provides voice agents that answer inbound calls and run outbound campaigns in more than 70 languages, while Cosine is a chatbot that answers on web chat, WhatsApp and social channels from a business's own documents. The company also offers AI consulting, custom AI development and private GPU infrastructure. · Sources: offer page · offer page · offer page · offer page · contact page · company details · Registration number: 201301022780 (1052609-M), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| ORLIG · Registered name: ORLIG SDN BHD · Offering: AI products | Location: Subang Jaya · Selangor · address on website | Offering according to the company's website: ORLIG, based in Subang Jaya, offers a customer relationship and customer experience platform, hosted as SaaS or installed on premise, with modules for customer service, sales, marketing, IT service management and gamification, plus packaged solutions for banking, insurance, government agencies and manufacturing. Described AI features include sentiment analysis to prioritise urgent customer issues, RAG and hyper-automation for service operations, and real-time alerts on potential spikes in customer complaints. · Sources: offer page · offer page · contact page · company details · company page (about-us) · company page (products) · Registration number: 200601000054 (719801-M), as shown on the website · checked on 24 October 2026. |
| OS Trio · Registered name: OS Trio Technology Sdn Bhd · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: OS Trio Technology offers an agentic AI platform for business operations. It handles customer enquiries across WhatsApp, Facebook, Instagram and website live chat in one portal, routes conversations between AI and service staff with full conversation history, and automates tasks such as appointment scheduling, quotations, order processing and payment reminders. It connects to ERP, CRM, accounting and inventory systems and can run in the cloud, hybrid or on-premises. · Sources: offer page · contact page · contact page · company details · Registration number: 200701001499 (0759497V), as shown on the website · checked on 24 October 2026. |
| QraLynx Technologies · Registered name: Qralynx Technologies Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: QraLynx Technologies builds AI assistants and automation systems for businesses. Its LynxAI product covers custom AI agents trained on uploaded documents and connected sources such as scraped websites, Notion or Google Drive, with the data held in a vector database hosted by the company. A case study describes a multilingual tourism assistant for Johor, based on retrieval-augmented generation, that is embedded in tourism websites and helps visitors find attractions, events, food and travel information. · Sources: offer page · offer page · offer page · contact page · company details · Registration number: 202401018148 (1563997-T), as shown on the website · checked on 24 October 2026. |
| Radiant Communication · Registered name: Radiant Communication Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Kuala Lumpur-based Radiant Communication offers KeyAI, a customer-experience automation platform built on large language models and natural language processing. Modules include omnichannel bots for WhatsApp, web chat, email and voice, an agent co-pilot that suggests replies and summarises tickets, predictive routing, sentiment analytics and workflow automation. KeyAI integrates with Genesys Cloud CX and CRM systems; use cases cover banking, insurance, retail and telecommunications. In April 2026 Japanese BPO firm Bewith agreed to acquire an 85% stake. · Sources: offer page · offer page · contact page · company page (about-us) · company page (strategic-majority-investment-to-accelerate-ai-energized-customer-experience-innovation) · checked on 30 October 2026. |
| Ramco Systems · Registered name: Ramco Systems Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · branch office · head office: Chennai | Offering according to the company's website: Enterprise software group headquartered in Chennai, India, with a Kuala Lumpur office run by Ramco Systems Sdn. Bhd. Its Chia line includes a conversational AI agent platform for customer support that connects to CRMs, ticketing tools and databases, runs multi-step workflows defined in plain English, and opens a ticket when an issue cannot be resolved automatically. A separate Chia assistant answers employee payroll and HR queries through channels such as Teams and WhatsApp. Core products cover global payroll, ERP, logistics and aviation maintenance. · Sources: offer page · offer page · contact page · contact page · company page (about) · Registration number: 342313-W, as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| REDtone · Registered name: REDtone Digital Berhad · Offering: AI products | Location: Puchong · Selangor · address on website | Offering according to the company's website: REDtone offers AI Voice, a conversational voice agent that handles inbound and outbound business calls such as customer enquiries, appointment and payment reminders, lead qualification and surveys. It connects to CRM, APIs, booking and payment systems and hands complex cases to human staff. AI Engage covers WhatsApp, web chat and other digital channels on the same platform. Deployment, integration and ongoing support are delivered by its own engineering teams. · Sources: offer page · offer page · contact page · company details · company page (cloud-ai-iot) · Registration number: 200201028701 (596364-U), as shown on the website · checked on 24 October 2026. |
| respond.io · Registered name: Rocketbots Limited · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Customer conversation platform that brings WhatsApp, Instagram, TikTok, Facebook, voice calls and CRM data into one team inbox for mid-market B2C businesses. Its AI Agents answer enquiries, qualify leads, recommend products, book appointments and update CRM records, read intent from text, images, PDFs and voice notes, and pass chats to human staff by role, online status or workload. Inbox AI features draft replies, translate messages and summarise chats or calls. The group is headquartered in Kuala Lumpur. · Sources: offer page · contact page · company page (about) · company details · company details · checked on 24 October 2026. |
| Revolab · Registered name: Revolab Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Revolab develops AI voice agents for contact centres. Its RevoCall agent takes inbound calls and runs outbound campaigns in Bahasa Melayu, Manglish and Arabic dialects, verifies the caller's identity and writes results to CRM, ERP and ticketing systems during the call. Separate speech-to-text and text-to-speech APIs are trained on Malaysian speech, and the models can run on-premises, in a private cloud or in a hybrid setup. · Sources: offer page · offer page · contact page · company details · company page (revolab.ai) · Registration number: 202301004601 (1498520-M), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Rogue Asia · Registered name: Rogue Asia Sdn. Bhd. · Offering: Automation | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: IT services company in Petaling Jaya that deploys AI customer support agents based on Intercom's Fin. The work covers mapping an organisation's knowledge base and operating procedures into the deployment, connecting the agent to ticketing, billing and CRM systems through APIs and custom actions, monitoring resolution quality after launch, and defining permitted actions and human-oversight conditions. IT service, asset and operations management, cybersecurity, connectivity and managed services round out the portfolio. · Sources: offer page · contact page · company details · Registration number: 201801045233 (1307265-K), as shown on the website · checked on 24 October 2026. |
| SCcomms · Registered name: SC Communications Sdn. Bhd. · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: SC Communications offers SCCAi, an AI agent for business communications. The sales function automates outreach and follow-ups and scores leads; the customer service function answers inquiries, manages tickets and schedules appointments in more than 50 languages. SCCAi connects to WhatsApp for chat. The company also supplies cloud-based business phone and unified communications services and a contact center platform with call routing and IVR. · Sources: offer page · offer page · contact page · company details · company page (sccomms.com.my) · Registration number: 202101006138 (1406437-T), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Scicom · Registered name: Scicom (MSC) Berhad · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Scicom (MSC) Berhad, a Kuala Lumpur company, runs a Scicom AI practice that develops, deploys and operates multilingual AI for customer engagement, workflow automation and enterprise intelligence. Offerings include voice and IVR, generative AI chatbots, AI email management and social engagement with handover to human agents, plus AI agents that check information, update records and create tickets. It also publishes a multilingual text-to-speech model and public datasets. · Sources: offer page · contact page · company details · company page (scicom-intl.com) · Registration number: 200201029763 (597426-H), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Service4U · Registered name: Service4U Sdn Bhd · Offering: AI products | Location: Bandar Sri Damansara · Kuala Lumpur · address on website | Offering according to the company's website: Service4U is a Kuala Lumpur provider of cloud communication and IoT services such as cloud IVR, cloud intercom, a cloud contact center and a U4 softswitch. Its ChatGPT WhatsApp product links a business's WhatsApp channel to an AI language model that can use the company's private database, answers customer inquiries with contextual and personalised product recommendations, adds links to support pages and sends automatic replies to unresponsive customers. Customers pick ChatGPT, Meta AI or Google Gemini; Service4U runs the backend. · Sources: offer page · offer page · offer page · contact page · company details · Registration number: 842317-A, as shown on the website · checked on 25 October 2026. |
| Servion · Registered name: Servion Global Solutions MSC Sdn. Bhd. · Offering: Consulting | Location: Kuala Lumpur · address on website | Offering according to the company's website: Servion offers customer experience services for contact centres, including CX AI Services built around four functions: voice biometrics and multi-factor verification, automation of repetitive enquiries and transactions, real-time suggestions for support agents, and analytics on customer interactions. The AI is added as a layer on existing platforms such as Genesys, NICE, Cisco, Verint, Amazon Connect and Google CCAI, without platform migration. Further services include CCaaS transformation, CRM connectors and API development. · Sources: offer page · contact page · company page (servion.com) · Registration number: 693285-W, as listed by MDEC · checked on 24 October 2026. |
| SleekFlow · Registered name: SleekFlow Technologies Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Omnichannel messaging platform for businesses, with a team inbox, broadcast campaigns, an automation flow builder and a social CRM across WhatsApp, Instagram, Facebook Messenger and SMS. Its AI agents, called AgentFlow, are used for lead generation, sales conversion and customer support: they can be trained on a company's website and data, recommend products, schedule bookings and resolve support tickets, and can be connected to Shopify, CRMs or internal systems. The vendor states that it is an official WhatsApp Business Solution Provider. · Sources: offer page · contact page · company page (about) · company page (privacy) · Registration number: 202201016904 (1462601-A), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 30 October 2026. |
| Softwell · Registered name: Softwell Sdn. Bhd. · Offering: Custom development | Location: Cheras, Kuala Lumpur · Kuala Lumpur · address on website | Offering according to the company's website: Softwell, a software company in Cheras, Kuala Lumpur, builds custom AI systems for business use. The AI services are chatbots for websites, mobile apps and internal platforms such as Slack or Teams, covering sales enquiries, customer support, lead generation and staff questions on HR policies or technical documentation, plus OCR systems that read invoices, receipts and forms and pass the data to a database or accounting system. IoT, web, mobile and e-commerce development complete the range. · Sources: offer page and company details · offer page · contact page · company page (about-us) · Registration number: 202101041961 (1442261-W), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Sparvia Systems · Registered name: Sparvia Systems Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Sparvia Systems is a system integrator offering voice, meeting-room and AI services to enterprises. Its AI Powered Voice offer provides voice and chat agents that answer, route and resolve enquiries across phone, web and WhatsApp in eight languages, with handoff to a human and live reporting on resolution rates. A second AI line covers Microsoft Copilot enablement, meeting intelligence in Teams and custom agents built with Copilot Studio and Azure OpenAI. Managed session border controllers and compliance recording complete the portfolio. · Sources: offer page · offer page · contact page and company details · company page (manufacturing) · company page (sparvia.com.my) · Registration number: 201701033080 (1247251-D), as shown on the website · checked on 24 October 2026. |
| StreamHost · Registered name: StreamHost Technology Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: StreamHost offers an AI automation platform for hotels, short-term rental hosts and property management companies. A customer service agent answers guest questions across WhatsApp, WeChat and email in one inbox, a sales agent qualifies enquiries and quotes live rates in the chat, and a task agent routes requests to the team member who is free. The platform also covers housekeeping scheduling, timed guest messages, passport-scan check-in with a liveness check, security deposits and two-way sync with six property management systems. · Sources: offer page · offer page · contact page · company details · company details · company page (company) · Registration number: 202501055432 (1656838-M), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 30 October 2026. |
| SummitNext · Registered name: SummitNext Technologies Sdn. Bhd. · Offering: Custom development | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: SummitNext is a business process outsourcing and Employer of Record provider with delivery hubs in Malaysia, India, the Philippines and Uzbekistan. Its AI services include a generative AI chatbot for company websites, a knowledge-bank chatbot built into customer-service systems so agents can retrieve answers, and tailored tools using machine learning and natural language processing. Data preparation covers cleaning, labelling, annotation of audio, text and images for model training, classification, transcription and sentiment labelling. · Sources: offer page · offer page · contact page · company page (summitnext.com) · company page (services) · checked on 30 October 2026. |
| Systems Ninjas · Registered name: Systems R Sdn Bhd · Offering: Automation | Location: Kuala Lumpur · address on website | Offering according to the company's website: Systems Ninjas builds and operates AI employees and automations for business owners. The AI employees answer customer enquiries on WhatsApp, Instagram and Facebook around the clock and in the customer's own language, working as an AI front desk that greets, qualifies and routes enquiries and handles bookings. Further modules cover follow-up, loyalty and review requests for past customers, back-office automation of recurring tasks, and sales funnels. Delivery is a managed service on one core platform. · Sources: offer page · company page (systemsninjas.com) · contact page · company details · Registration number: 202501059863 (1661269-U), as shown on the website · checked on 24 October 2026. |
| Team Fames · Registered name: Team Fames Sdn. Bhd. · Offering: AI products | Location: Kajang · Selangor · address on website | Offering according to the company's website: Wabot is the WhatsApp platform developed by Team Fames: it combines an AI chatbot, AI follow-up of leads, notifications, broadcast messaging, live chat and CRM export, and is aimed at SMEs. Wabot Pro works through Meta's official WhatsApp Business API with bulk messaging, auto-reply and chatbot, a shared inbox, delivery tracking and interactive templates, and can be integrated with a customer's system or website. Team Fames also runs classes and coaching on AI chatbots, WhatsApp broadcasting and automation. · Sources: offer page and company details · contact page · company page (wabot.my) · company page (wabot.pro) · Registration number: 202001003050 (1359369-A), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Telecontinent · Registered name: Telecontinent Sdn Bhd · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Telecontinent is a Kuala Lumpur contact centre and BPO provider, established in December 2011, handling sales, customer service and revenue assurance across voice, WhatsApp, SMS, email and live chat. Its Telecontinent AI add-on layers AI voice and chat agents, speech analytics and workflow automation onto existing operations, for example payment reminder calls, customer surveys, lead qualification, appointment booking, FAQ answers and technical support triage, with human handoff. · Sources: offer page · offer page · contact page · company details · company page (about-company) · checked on 30 October 2026. |
| Trinergy Digital · Registered name: Trinergy Digital Sdn. Bhd. · Offering: Custom development | Location: Kuala Lumpur · address on website | Offering according to the company's website: Trinergy Digital, founded in 2009 in Kuala Lumpur, builds websites, apps, e-commerce platforms and bespoke software for businesses. It develops and integrates AI chatbots and virtual assistants paired with live chat, so routine queries are answered automatically and complex ones pass to human agents across web, app and social channels in several languages. A case study describes an NLP-based travel-planning chatbot for a highway concessionaire that calculates distances and fuel needs, recommends routes and pit stops and relays live traffic updates. · Sources: offer page · offer page · offer page · contact page · company details · Registration number: 200901005223 (848159-U), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Tsing Technology · Registered name: Tsing Digital Technology Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Tsing Technology combines outsourcing for back-office and middle-office operations with AI services. It describes developing and deploying private vertical foundation models for enterprises, built on open-source base models and proprietary industry data, with fine-tuning and multi-agent orchestration. Its intelligent platform product line comprises coaching and service robots based on large language models, an AI knowledge base with agent assistance and automated quality inspection. Labeling and content moderation are among its operations segments. · Sources: offer page · offer page · company page (opertons) · contact page · company details · Registration number: 202401023605 (1569454-A), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| U BASE Asia · Registered name: U BASE Asia Sdn Bhd · Offering: Automation | Location: Kuala Lumpur · address on website | Offering according to the company's website: U BASE Asia operates a multilingual customer experience and back-office hub in Kuala Lumpur for the Korean U BASE group, supporting more than 30 languages. Its digital transformation and AI integration service implements custom-tuned language models for internal knowledge search and automated customer triage and deploys RPA for repetitive cross-platform tasks. The group's AICC modules include call bots and chatbots, a routing bot, speech-to-text, automatic call summaries and classification, and automated quality scoring. · Sources: offer page · company details · offer page · company page (ubaseGlobal) · company page (ubase.co.kr) · Registration number: 1260963-X, as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| UniVRse Interactive · Registered name: UniVRse Interactive Sdn. Bhd. · Offering: AI products | Location: Bandar Baru Bangi · Selangor · address on website | Offering according to the company's website: UniVRse Interactive offers Metashop, a web-based 3D AI customer service avatar that answers visitor questions in real time, handles FAQs and enquiries, and schedules appointments around the clock; a hospital uses it for patient service and appointment booking. Further services include AI video generation with branded avatars, automated social media content, AI video trainers and 3D training simulations, and virtual showrooms and exhibition halls. Projects run from discovery to handover and support, with deployment in as fast as 14 to 30 days. · Sources: offer page · contact page · company details · company details · checked on 24 October 2026. |
| VADS · Registered name: VADS Business Process Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: VADS Business Process Sdn. Bhd. provides business process outsourcing and digital operations from a head office in Kuala Lumpur and is part of the TM Group. Its Technology Enabler line includes Voice AI, which uses speech recognition, natural language processing and text-to-speech to handle routine customer inquiries in several languages, as well as chatbots and virtual assistants for customers and employees. Further services cover omnichannel cloud telephony, CRM, IT service management and contact centre operations. · Sources: offer page · offer page · contact page · company details · company page (about-us) · Registration number: 721053-W, as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Vendfun · Registered name: Vendfun Sdn. Bhd. · Offering: Automation | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: Vendfun builds self-service kiosks for hotels, homestays and hospitals. The hybrid hotel kiosk handles check-in and check-out by reservation code, identity card or passport, dispenses key cards, takes card and e-wallet payments, syncs bookings with the property management system and sells snacks and drinks; its AI camera spots children next to a guest and releases a free toy. A smart hotel package adds a multilingual AI chatbot for guest requests, an AI trip planner that suggests itineraries from guest interests, in-room ordering and delivery robots. · Sources: offer page · offer page · offer page · contact page · company page (malaysia-based-vendfun-introduces-hybrid-kiosk-for-budget-hotels-homestays) · Registration number: 202001020924 (1377244-M), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Verofax · Registered name: Verofax Limited · Offering: AI products | Location: Petaling Jaya · Selangor · branch office · head office: Abu Dhabi | Offering according to the company's website: Verofax Limited offers AI Employees, conversational agents that answer questions, guide visitors and carry out tasks on web, app, phone, email, WhatsApp and onsite channels in more than 180 languages. The range also includes an onsite Holobox concierge, AR combined with AI for navigation and virtual try-ons, and computer vision for quality checks and traceability. Named settings include retail, airports, hotels, healthcare and government. Besides Abu Dhabi, the website lists an Asia office in Petaling Jaya, Selangor. · Sources: offer page · offer page · offer page · contact page · company details · checked on 30 October 2026. |
| VKraft Software Services · Registered name: VKRAFT SOFTWARE SERVICES SDN. BHD. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: VKraft Software Services, headquartered in Kuala Lumpur, designs, builds and runs enterprise integration and API platforms for telcos, insurers, banks and retailers. Its AI work includes DwaniAI, a platform for voice and chat agents that fetch answers from the customer's own systems and hand over to a person with transcript and customer record. The company also builds Gen AI pipelines that connect knowledge bases, CRM and ERP, and AI agents that call ITSM, CRM and ERP systems. · Sources: offer page · offer page · offer page · contact page · Registration number: 906443-T, as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| VOX · Registered name: Vox Sea Sdn. Bhd. · Offering: AI products | Location: Kuala Lumpur · address on website | Offering according to the company's website: Vox Sea Sdn. Bhd. offers conversational AI for enterprises. Its products include voice assistants for Amazon Alexa and Google Assistant, and messaging chatbots that handle multi-channel conversations through messengers such as WhatsApp. For retail and food and beverage businesses, a solution takes orders and handles customer care. Dashboards analyse conversational data, with predictive behaviour and customer archetype views. The company lists offices in Kuala Lumpur and Singapore. · Sources: offer page · offer page · contact page · contact page · company details · Registration number: 202001006358 (1362678-H), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Webby Group · Registered name: Webby Sdn. Bhd. · Offering: AI products | Location: Puchong · Selangor · address on website | Offering according to the company's website: Software house with an office in Puchong, Selangor, offering AI solutions for business clients alongside custom web and mobile development. The AI range covers LLM chatbots tied to an approved knowledge base and connected to CRM, ERP and messaging channels such as WhatsApp Business, AI-driven digital human avatars, document intelligence that captures and classifies invoices, receipts and contracts, computer vision for images and video, and machine-learning forecasting for demand, sales and inventory. · Sources: offer page · offer page · offer page · offer page · offer page · offer page · contact page · company details · company page (about-webby) · Registration number: 201901032334 (1341664-A), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| WipData · Registered name: WIPDATA SDN. BHD. · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: WipData, based in Petaling Jaya, provides conversational AI, process automation, data analytics and web development for Malaysian companies. Its own platform ACEVA, launched in 2023, builds and manages AI chatbots for customer support and FAQs, lead qualification, appointment scheduling, status checks and internal helpdesks. Aria applies computer vision to image-based detection in field operations, while Aecus processes medical data for clinical workflows. Automation work extracts and classifies data from emails and documents for CRMs. · Sources: offer page · offer page · contact page · company page (about-us) · company details · Registration number: 201901039494 (1348824-D), as listed by MDEC · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| XIMNET · Registered name: XIMNET MALAYSIA SDN. BHD. · Offering: AI products | Location: Petaling Jaya · Selangor · address on website | Offering according to the company's website: XIMNET Malaysia develops AI agents and chatbots for companies under its XTOPIA brand. The chatbots combine retrieval-augmented generation with a client's own website content and documents, so the agents can answer queries, book appointments and gather leads in several languages. Reference deployments include virtual assistants for KL Convention Centre, AHAM Capital and PETRONAS Dagangan. The company also offers AI consulting, process automation, system integration and web design. · Sources: offer page · contact page · company details · company page (services) · company page (ximnet-officially-awarded-malaysia-digital-md-status) · Registration number: 200001013439 (516045-V), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
Northern region (3)
| Company | Location | Offering and sources |
|---|---|---|
| Moments View · Registered name: Moments View Sdn. Bhd. · Offering: Custom development | Location: Bayan Baru · Penang · address on website | Offering according to the company's website: Moments View is a software house in Bayan Baru, Penang, that builds native and cross-platform mobile apps, web platforms and custom enterprise systems. Its AI work covers process automation, data extraction, chatbots, computer vision and model integration. The in-house Aina AI Assistant gathers WhatsApp, Instagram, Facebook, Telegram and TikTok messages in one inbox, answers enquiries, qualifies leads, updates the CRM and hands conversations to a human agent when needed. Talent outsourcing is offered as well. · Sources: offer page and contact page · company details · Registration number: 202601022698 (1684795-D), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 30 October 2026. |
| New Digital · Registered name: New Digital Sdn Bhd · Offering: Custom development | Location: Penang · address on website | Offering according to the company's website: New Digital is a digital agency with offices in Penang and Vietnam, covering web and app development, UI/UX, e-commerce and email marketing management. Its conversational AI line includes an AI chatbot and a virtual sales and customer service assistant; for retailers, QueryGPT use cases cover product recommendations from purchase history, inventory inquiries, size and fit advice and FAQs. Omni-channel call center solutions, an event platform that uses AI to match attendees by shared interests, and a tours, hotel and ticketing system are also offered. · Sources: offer page · offer page · offer page · company page (ai-powered-virtual-sales-customer-service-assistant) · contact page · company details · Registration number: 202301016344 (1510266-W), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| TS Cloud · Registered name: TS Cloud Sdn. Bhd. · Offering: AI products | Location: George Town · Penang · address on website | Offering according to the company's website: TS Cloud, based in George Town, Penang, sets up and sells Google Workspace for businesses in Malaysia, with domain and DNS management, mail migration, training, support and API automations for invoices, quotations, contracts, notifications and reports. Its Enterprise Phone AI service, announced as live in July 2026, is a custom voice assistant built on Google Gemini: it answers incoming business calls from the customer's own knowledge base, transfers complex cases to staff and sends call summaries to channels such as WhatsApp, Google Chat or Slack. · Sources: offer page · company page (103337) · company page (googleworkspace.tscloud.com.my) · contact page and company details · company page (demo) · Registration number: 201801033843 (1295870-P), as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
Southern region (2)
| Company | Location | Offering and sources |
|---|---|---|
| Soprano Design · Registered name: Soprano Design Sdn. Bhd. · Offering: AI products | Location: Muar · Johor · address on website | Offering according to the company's website: Soprano Design is an Australian communications platform (CPaaS) provider headquartered in North Sydney. Its group includes Soprano Design Sdn Bhd, registered in Muar, Johor, and Kuala Lumpur is listed among its Asian locations. The Conversational AI platform runs chatbots for customer support, lead capture and qualification, appointment scheduling and employee HR and IT requests; bots use natural language processing, answer from selected web pages or documents, hand over to live agents and link to CRM, HR and service-desk systems via REST and SOAP APIs. · Sources: offer page · contact page · company details · company page (privacy) · company page (about) · Registration number: 670331-X, as shown on the website · MD status according to the MDEC list, as at Q3 2026 · checked on 24 October 2026. |
| Telexpress · Registered name: Telexpress Contact Centre Sdn. Bhd. · Offering: AI products | Location: Johor Bahru · Johor · address on website | Offering according to the company's website: Telexpress sells customer-service AI under the Telli name and runs outsourced service operations. Telli Voice answers inbound calls around the clock, completes routine tasks such as order lookups, booking changes and ticket creation, and hands callers to staff when needed, connecting to Asterisk phone systems via SIP trunk. Telli Desk gives agents chats, calls, tickets and a knowledge base with AI summaries and sentiment flags. Telli CRM merges member data from LINE, web shops and stores. The head office is in Taipei, with an office in Johor Bahru. · Sources: offer page · offer page · offer page · offer page · contact page · company details · company page (telexpress.com) · Registration number: 1029014-W, as listed by MDEC · checked on 30 October 2026. |
Sabah, Sarawak and Labuan (1)
| Company | Location | Offering and sources |
|---|---|---|
| MediaPlus Digital · Registered name: MediaPlus Digital Sdn. Bhd. · Offering: Custom development | Location: Miri · Sarawak · address on website | Offering according to the company's website: MediaPlus Digital is a web design and digital marketing agency whose Malaysian address is in Miri, Sarawak. Its chatbot development service covers conversation planning around FAQs and support workflows, preparing website content or documents as knowledge sources, scoping CRM or booking-tool connections, deployment on websites or messaging channels, testing and handover to human staff. The bots may be rule-based or AI-assisted. A separate GEO and AI SEO service targets visibility in AI search tools such as ChatGPT and Gemini. · Sources: offer page · offer page · offer page · contact page · company details · company page (about-us) · Registration number: 202101038291 (1438591-P), as shown on the website · checked on 30 October 2026. |
Method and status
The register describes what companies say about themselves on their own websites. Every description is attributed to the provider and carries the date of the check. There is no assessment, no product test and no statement on whether an offering suits a particular buyer.
A selection, not complete: the register lists the companies that were found during research and meet the inclusion criteria. It is not a complete list of all AI companies in Malaysia.
If something is missing, a statement is out of date or an entry should be changed or removed, write to us via the contact page for companies, ideally with the name of the entry. TNEX MALAYSIA SDN. BHD. in Kuala Lumpur handles each report within five working days: it checks the statement at the source, corrects or removes the entry and sets a new check date. Where appropriate, the reply includes an apology. Reports go to the register team, not to sales.
Download the data as CSV · The data is published under CC BY 4.0, and the licence does not cover personality or trademark rights. Licence: CC BY 4.0